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Long Beach, CA

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Long Beach Animal Emergency

3.5 (540 reviews)
Open • Open 24 hours
Updated over 3 months ago

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Recommended Reviews - Long Beach Animal Emergency

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Stella Belgian
RINA Q.

My 11 yr old Belgian had something wrong with her stomach like she hit herself while getting on the bed. I brought her in on a Friday 430 pm and by 6 pm she was heading home with 3 medications. Injections for pain and they took her in immediately. At my previous place this would have cost me easily 1500 it was reasonable for the care and the medications and quick attention.

Freddie before he passed with no pain.
Marcas E.

What can I say. Our cat Freddie got very sick the day before Mother's Day and we got recommended by a friend to come here. They were so nice and made us feel comfortable. Even though Freddie passed away they let us stay and be with him until the end. Today we got a beautiful card from them. Thank you for your kindness. Best place ever.

Very clean, professional-looking waiting area.
Patty M.

Let's face it, if you end up here, your pet is having a medical emergency. We ended up there on a recent Sunday night, because our kitty Tigger was breathing shallowly and meowed in distress when picked up. This vet was recommended on our regular vet's voicemail, so that's where we went. They Tigger back immediately to stabilize her, and at that point they weren't sure whether she was in heart failure or pneumonia, although they were leaning toward heart failure. They saved Tigger's life, and no, it wasn't cheap. You get what you pay for: excellent veterinary work that involved lots of medications. And yes, she has heart disease, so we're following up with a cardiologist. Even if Tigger had died, I would still recommend this practice. They gave her the best shot she could have had.

Kelsi K.

Thanks to the staff and Dr Kerr, my cat lived!! We took my cat Louie here because of a blocked urethra. It was definitely an urgent procedure otherwise he was gonna die. I was bawling when we rushed in and this place was absolutely amazing. No sooner than I approached the receptionist, a tech was out of those doors whisking my boy away. Three emotional up and down days later (and we got hospital visits), my cat came home. Yes, it was hella expensive!! However, they do have Scratch Pay and Care Credit options for financial help. Thanks again guys!! I'll be forever grateful for what you did for our Louie -- you didn't just treat a pet, you saved a member of our family!!

We were charge upfront before they could do anything to my dog
Luz E.

Do not recommend at all staff is unfriendly and dealt with no empathy for their customers, since we enter I didn't feel comfortable and wanted to leave but I knew my dog need it help ASAP. We took our dog at 1am for an emergency and this was the only place open. Since we got there we told them that our dog was weak and that she could barely walk. The front desk lady, don't recall the name since I'm still in pain, didn't seem to understand that we had an emergency and that my dog need help ASAP. She started telling us how much the cost was gonna be which at that point I didn't care since I wanted attention to my dog. We waiting for someone to take out dog and when the first person came we explained what was wrong she right away said maybe is because she may be dehydrated. She took our dog in and we waited, again still in pain can't remember the time, when we were call to the room the nurse said that our dog had an ear infection an fever so they wanted to perform X-rays and blood work and that she may May have to be hospitalized. She asked us again what was wrong with our dog to get the information to the vet, at this point it was the third person we told the situation, she started given us quote of the charges and also ask us what was our budget in case our needed to be hospitalized, at this point I felt they were not going to help 100% our dog until they knew how much we can afford, I told her that we were going to start with the blood work and that we can discuss that later since I didn't feel like that was the emergency at that point but to help my dog, she exited the room and waiting a couple of min for the vet. The vet came and once again explained what happened she then again explained why they need it to take X-rays and blood work to start with and that she was going to take blood pressure since she definitely looked weak; she told us that test could take up to an hour for the results and that we could leave and they would give us a call back and if we decided to leave the front desk was going to get us situated. We talked to the front desk lady and she said that it was going to be $716.67, I asked why do I have to pay now and she said that they would not work on my pet until I pay, at this point is already 2:20am. we went home and at 3:32am I got the call, I was half of sleep and at I remember hearing, I'm sorry, after they explain what had happen I reacted and said "wait what happened? At that point I jump out of bed to wake up my family. They said that unfortunately Sally stopped breathing and that they couldn't bring her back, can't recall the rest and I ask what next she said that we can go see her and they hep us. We rush back, we love about 7min away, as we walk in now the receptionist feel we had an emergency, she direct us to a room to wait , right away the vet came and told us that they were not able to take the blood test because when they were going to do it that's when she stopped breathing, she also said that we could send her body to perform a necropsy but that sometimes customers not get an answer, my family didn't want to since we wanted her remains with us ASAP oh and she said that we were not going to get charge for the blood work since they couldn't perform it, when she said that I reacted mad and said well she, the secretary, charges us already, the vet looked surprised and said oh don't worry I would let her know so she can do a refund. The nurse brought our dog in and after taking a time with our beautiful Sally we asked questions on what was next since this was our first time dealing with this. She gave us options on what some people do and we took the option of cremation, she explained what is going to happened and what to expect and that from the payment already made earlier they will refund us some money since it was going to be cheaper. After we left and we were able to think clearly my questions for this place is: why did it take almost 1hour to actually get the blood from our dog? What is that the people working there can't identify an emergency? The name of the place is actually Long Beach Animal Emergency isn't it? Now I'm not sure what happened to my dog because is gone, if since the beginning you suspect of dehydration did you gave her an iv with fluids? We took her there at that time because we were having an emergency and didn't want to wait until the morning.

Sweet angel

I'd give 0 if I could just for the lack of empathy I've been met with not once, not twice, but 3 times. I have never given a 1 star review and I thought about writing one last week when I called with questions about my dog and she responded with "I mean you can bring your pet back in to be seen if you'd like.". 8/11 I brought my dog in because she had been coughing. They got her weight, listened to her chest, and gave up on getting her temperature within 5 minutes of trying. They said they could treat it as kennel cough or charge "most of the time upwards of $1700" for an xray. So I took the two weeks of antibiotics and started there. I called a few days later because I was nervous one morning with the rate she was coughing. I let the receptionist know what my concerns were and asked if she could ask someone for advice and instead of her even pretending to care it seemed like she just wanted to get me off the phone. I gave it the benefit of the doubt, a week went by, and yesterday was my dogs last dose of antibiotics and she has gotten worse. I brought her back in to LBAE at 9:30am today where there was one man in the lobby and the same receptionist at the front. She put us in the same room from two weeks ago and within 20 minutes a man came to get her "vitals". Which was counting her breath from the door. I told him she was protective and the last time she was here they didn't even take her temperature. So then a woman came in a few minutes later, asked me questions and got her weight. Two hours later with still no exam. I ask for an eta and I'm told they can't give me one due to critical pets coming in. There was now a different person in the lobby. Still only one person. My phone was now dead. I watched the clock go for what I thought was 40 minutes before I went to ask again and now there was no one in the lobby. Not even the receptionist. I grab my dog and walked to the car because at this point it is 12:40 and I brought her in at 9:30am. I didn't want to leave without saying anything, so I brought her to the car and quickly walked in to ask if my dog would be accommodated today and I was told there was nothing they could do at the moment. That my dog was considered stable even though she is wheezing while resting and I had been here for 3 hrs with no exam. No empathy. If it were just one time, I get it. I work in health care. But 3 experiences and I have had enough. Teach your receptionist that sits on the right bedside manners or spare us. Look into firing staff that doesn't want to be there and hiring the medical staff that you guys clearly need. I won't be returning and will discourage any concerned pet owner from coming here. I see others with more positive experiences and I am unsure of what happened between then and now but go get your animal the care they deserve. My pup deserves more

Back to being a healthy 10 yo rescue!

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5 months ago

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Thrive Pet H.

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1 month ago

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2 months ago

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3 months ago

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5 months ago

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Thrive Pet H.

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7 days ago

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Thrive Pet H.

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5 months ago

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Thrive Pet H.

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1 year ago

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8 months ago

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4 months ago

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Thrive Pet H.

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9 months ago

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Pathway Vet Alliance

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2 months ago

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Thrive Pet H.

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1 year ago

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11 months ago

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6 months ago

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Thrive Pet H.

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1 year ago

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2 months ago

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Thrive Pet H.

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9 months ago

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Pathway Vet Alliance

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6 months ago

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Thrive Pet H.

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1 year ago

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3 months ago

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7 months ago

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1 year ago

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2 years ago

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10 months ago

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Pathway Vet Alliance

Your concerns are noted. Thank you for sharing your experience.

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1 year ago

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2 years ago

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1 year ago

Staff was very nice and friendly. Kept pet owners calm and made sure we were all well informed.

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1 year ago

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5 months ago

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2 years ago

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2 years ago

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1 year ago

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6 months ago

Overpriced. Waited 2-3 hours on a non busy day. Customer service was also bad. Worst experience ever

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Thrive Pet H.

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1 year ago

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7 months ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

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Long Beach Animal Emergency Reviews in Other Languages

Ask the Community - Long Beach Animal Emergency

Do you guys only take emergency situations ? And how do you know if your situation is an emergency.

We provide emergency services only. All preventative care services would have to be done with your family Veterinarian. It can sometimes be difficult to determine an emergency over the phone. If it is truly concerning to you, we recommend that you… 

Can anyone help get some shed skin off my leopard gecko's eye? I never done it and nervous I'll hurt him.

We do not have doctors that specialize in exotic animals which include reptiles, pocket pets, etc. There are a few nearby general practitioners that see these types of animals. You can refer to Long Beach Animal Hospital and Westminster Veterinary… 

Do you help Syrian hamsters who have a crusted eye?

Hi Michael, Unfortunately, our 24-hour Animal Emergency, does not have doctors that specialize or treat avian, exotic, and/or pocket pet animals. There are a few nearby general practices that sees these types of animals. You can refer to Long Beach… 

Do you do boarding, especially for after surgery? we are seniors and its very hard to care for our cats after they have had any proceedures done.our reg vet BLUE CROSS was always our vet with boarding but because of covid no boarding right now.

Hello, We, unfortunately, do not provide boarding services. If you would like to bring your cat in for an assessment we can provide you a treatment plan for care once the doctor has done their examination. Thank you.

Do you guys help out baby parakeets/budgies? our little one was thrown out of the nest so the parents could have a new baby and we have been trying to take of him the last couple of days and he's showing many signs of sickness?

Hi Alani, Unfortunately, we do not treat avian or exotic animals here at Long Beach Animal Emergency. The hospitals nearest to us that do are Long Beach Animal Hospital,… 

How much is it to neuter my 2 year old 20 Ib dog?

Hi Gabriella, We are not a general medicine animal hospital, we are an emergency hospital which… 

Does this vet do eye surgery's? My cat was diagnosed with Corneal Sequestrum. I would like to get a second opinion and quotes for this type of surgery

Hi Coleen, thank you for your question. As a 24-hour animal emergency, you are welcome to bring your cat in for an exam, but a veterinary ophthalmologist would be your best bet. The exam with us is $95 which does not include diagnostics, treatment,… 

View All 8 Questions

Review Highlights - Long Beach Animal Emergency

“Beeh came to the phone right away to let me know that Asia was responding positively to the treatment.”

Mentioned in 24 reviews

Read more highlights

Long Beach Animal Urgent Care - X-ray room

Long Beach Animal Urgent Care

(65 reviews)

I'm a new cat owner, but my cat started having digestive issues 3 weeks after I got her (reduced…read moreappetite, lost weight, very lethargic). I really appreciated that this place was open relatively late and didn't need an appointment. Dr. Colwill and his staff were very kind and understanding, and they were very transparent about pricing. Dr. Colwill gave me two options, a lower cost one that consisted of nausea medicine and an appetite stimulant to try before getting bloodwork and X-rays done (which are way more pricey). I appreciated having the options, although the appetite stimulant didn't work well and I ended up coming back the next day (they didn't charge an exam fee on the second day, which I appreciated). They are able to perform bloodwork and an X-ray onsite, so you get results immediately. I eventually had to go to a VCA, but I appreciate their competence and friendliness at this Urgent Care. The receptionists / vet techs are very kind too, and they followed up with calls the next day to check in on me, which I appreciated. The whole dilemma caused me a lot of emotional distress, but their professionalism and kindness made me feel like I was in good hands.

Immediate service, clean and well organized, lovely staff, immediate results for blood work (not…read morethe 24 hr wait for external lab), and onsite X-ray with veterinary review of digital images - all in under an hour. I brought our 10 year old Lab in because he wasn't eating, didn't want to walk, and sluggish - very uncharacteristic for him! They saw him immediately, they were clear on pricing before care was administered, and the Vet and Techs were so responsive. Huckleberry is doing ok and we're on our way home with peace of mind.

Bixby Animal Hospital & Urgent Care - Our patient Kahless.

Bixby Animal Hospital & Urgent Care

(145 reviews)

I brought my senior dog here in the middle of the night (Bixby was open 24/7 but their current…read morehours appear to have changed). The door was locked and the receptionist let us in. The space feels more hospital-like than a neighborhood vet, but it was spotless and immaculate. There was one vet assistant and one vet on duty, that appeared to be about it at the 4am hour. The staff was very caring and I saw the doctor within 10 minutes (there was one person ahead of me). I was able to get a prescription, and also got some great advice on some supplements to give my sweet boy (which my main vet never mentioned but wish they would have years ago). The visit was more expensive than a normal visit given the late night emergency nature, but it wasn't outrageous. We were in and out in around a half an hour and they really helped my dog, short term and long term. Not sure what the daytime experience is like, but would recommend their services.

Scheduled a 4:00 PM appointment at Bixby Animal Clinic for a simple anal gland examination and…read moreexpression for my dog. What should have been a straightforward visit turned into an unnecessarily frustrating experience. I waited approximately 20-25 minutes in the lobby before being brought into an examination room, where a technician proceeded to ask me the same questions I'd already answered over the phone when scheduling. At that point, I'd been there for roughly 30 minutes and still hadn't seen the veterinarian. I understand clinics get busy, but if you're running behind, communicate that to your customers. Moving someone from one waiting room to another isn't progress. The biggest issue, however, was the pricing. I explicitly asked beforehand how much the visit would cost and was quoted $55. At checkout, I was presented with a bill for over $120. That's more than double what I was told. To be clear, I have absolutely no problem paying over $120 for veterinary services if that's the actual cost. Had someone explained that upfront, I would have agreed without hesitation. What I take issue with is being quoted one price and then presented with a substantially higher bill without any prior explanation. Mariam and Rosa at reception weren't able to resolve the situation themselves and had to involve Shannon. Initially, Shannon defended the charges as though this was simply standard procedure. I pushed back because I had specifically asked about pricing before coming in. Ultimately, Shannon honored the original $55 quote, which I appreciate. However, that resolution only happened because I challenged the bill. And that's precisely my problem. Why should customers have to argue about pricing to receive the amount they were originally quoted? Why wasn't the full cost communicated when I explicitly asked? I'm giving three stars because the clinic ultimately honored the quoted price, and I want to acknowledge Shannon for resolving the situation. But between the delayed appointment, repetitive questioning, poor communication, and unexpected charges, the overall experience was disappointing. My recommendation to Bixby Animal Clinic is simple: Be upfront about your pricing. If there's an examination fee, an expression fee, or any additional charge, explain that when someone asks what their visit will cost. Customers shouldn't have to discover additional charges at checkout, and they certainly shouldn't have to argue to get a previously quoted price honored. I've brought my dog here before, and I'm not opposed to returning. I'm also more than willing to update this review and increase my rating if future visits demonstrate better communication, transparency, and customer service. I believe businesses deserve recognition when they improve, just as they deserve constructive criticism when they fall short. For now, though, three stars reflects my experience. Transparency and respect for customers' time should be standard business practices, not something customers have to fight for. I hope the clinic takes this feedback seriously and improves its communication going forward.

VCA West Coast Specialty and Emergency Animal Hospital

VCA West Coast Specialty and Emergency Animal Hospital

(645 reviews)

After reading all the emotional negative reviews, I had to write my experience and the pros and…read morecons. This is the one place that did not give up on my cat. She suffered an animal attack and I went two other places first before VCA but didn't get help. I first went to an "urgent care" but they said they weren't equipped to handle it. They aren't really urgent, just are open late they told me. Was then referred to a pet hospital in Santa Ana. I asked for a pain killer before they examined her, they refused (poor thing was screaming in pain) and they said she probably needed exploratory surgery but if her organs were damaged, it wasn't worth it as they perish anyway. I was heartbroken. I finally went to VCA (it is now close to midnight) and they helped her. No exploratory surgery, just gave her pain meds before examining her as I requested (a blessing!), did other tests / procedures to make sure her organs were okay (ultrasound, x-rays), then fluids, opened and cleaned her wounds, and bandaged her up like a burrito so she didn't need a cone (She rips those off). Was it expensive? Very ($5k plus). But she stayed overnight, had multiple tests, and was treated on the spot for deep puncture wounds. Price included exam, test, treatment, overnight stay, meds, and return followup visit. PROS: *They really have every kind of doctor you can image (see their website). Their specialty is cancer. *They will see you on the spot without an appointment (best to call first); but like a people hospital, the most urgent cases are seen first so you may wait awhile, even once they take you in, like between the exam / assessment and the treatment. But they are WAY faster than an emergency room that treats people. *They offer choices and pricing upfront even if some of the choices are unpleasant. ( I see a lot of folks complaining that VCA was "heartless" when they mention euthanasia, but you the owner get to decide if you want to proceed. If you cannot treat the animal, they don't want it to suffer). *They have payment plans CONS: *Takes a long time to get an appointment with a specialist. For me it took over a month to see an internal medicine doctor for my CKD cat. *Like a hospital you will probably wait a long time when you arrive if you don't have an appointment and there are other emergencies they are addressing. Keep in mind, there are other very sick animals there; they prioritize when several animals come in. *Like a hospital they are VERY expensive. You are paying for top-care, and no-appointment-required 24-hour accessibility. *They can be a bit aggressive about collecting money. (Like my regular doctor, they want you to pay upfront.) But it is expensive, and I think they have been burned in the past. Use a credit card and they are happy.

I listened and watched as they answered the phones. In short "Is this an emergency. If not please…read morehold " and they'd continue-with their personal conversations. As i sat there for the next 2 hours and 15min. It made me more and more frustrated. I finally went up to ask for an update. She said you might be next but not sure. A direct dr. Referral just arrived and may be put ahead of you. I asked for a time frame. She said she can't provide one. I said i need to prepare if i needed to get someone to pick up my kids. She gave a - not my problem. So i left. Very poor customer service and lack of empathy. Likely this place makes a ton of money and cares less. I gave 2 stars for the almost uninterrupted 2 hour nap.

ACCESS Specialty Animal Hospitals - South Bay

ACCESS Specialty Animal Hospitals - South Bay

(631 reviews)

North Torrance

If you're unfortunate enough to be in a situation where you and your pet really need to be at an…read moreemergency vet, this is the place to be. It's a very professional group of people who clearly care about animals. Dr. DiCiccio presented me with options for treating my 18-year-old cat, from very intensive, a middle-ground, and left emotional space open for euthanasia. He bounced back and is doing much better, but I would be leaving a good review regardless of outcome. I really like that they let you visit a hospitalized pet! The specialist departments can be a little hard to get a hold of, since they're all very busy, so I recommend getting the email address of the department to reach out with questions. In terms of cost, without insurance, it's expensive. But they're really good.

NEVER COME HERE UNLESS YOU HAVE ABSOLUTELY NO OTHER CHOICE…read more We brought our toy poodle to ACCESS Animal Hospital because I suspected he was having a pancreatitis flare-up. We were scared and wanted help as quickly as possible. Instead, we felt like we walked into a business that saw our fear as an opportunity. Before discussing a reasonable treatment plan, we were charged over $1,300 for diagnostics (X-rays, ultrasound, bloodwork, etc.). After all of that, we were told he needed to be hospitalized for 24-48 hours at an estimated cost of $4,800-$6,100. We were devastated. Fortunately, we called a friend who works at Orange County Animal Hospital and immediately transferred our dog there. The difference was unbelievable. Their staff was compassionate, moved much faster, and took a thoughtful, measured approach that balanced what our dog actually needed with the financial reality every pet owner faces. Our dog was successfully treated overnight, and the total bill was about $1,400. We were also told the same diagnostic workup would have cost around $500 there instead of the $1,300 we had already paid. That experience made it impossible not to wonder whether ACCESS's recommendations were driven by what was best for our dog--or by what would generate the biggest bill. As a pet owner, you are at your most vulnerable during an emergency. You'll do almost anything to save your animal. In my opinion, ACCESS takes advantage of that desperation with staggering prices and an aggressive approach to treatment that can leave families feeling like they have no choice but to spend thousands of dollars on the spot. To make matters worse, with the exception of a couple of employees, we found the staff to be cold and unfriendly. The veterinarian we dealt with showed very little empathy during one of the most stressful nights we've ever had with our dog. I understand that emergency veterinary medicine is expensive. I expected to pay a premium. What I did not expect was to feel pressured into a treatment plan costing over $6,000, only to discover another emergency hospital treated the exact same condition successfully for a fraction of the cost. If you love your pet--and of course you do--please know that you have options. Call another emergency hospital. Get a second opinion if your pet is stable enough to do so. It could save you thousands of dollars without compromising your pet's care. I will never return to ACCESS Animal Hospital, and I cannot recommend it to anyone. Based on my experience, I would only go here if there were truly no other emergency veterinary hospitals available.

Orange County Emergency Pet Clinic - The day after treatment

Orange County Emergency Pet Clinic

(698 reviews)

We were lucky to find this spot. I've had to take my pets to other emergency and the staff were…read morealways horrible. The staff here are friendly and honest (at least from our second visit). We came twice within a span of two months. The first time, they informed us that our 13 year-old dog has heart condition. They told us she isn't in pain and that medication would help. They warned us that she's in the later stages of her heart condition. They were able to give her an IV with medication and oxygen to help her. We asked if it was her time, but they said not yet. The staff during this visit weren't the friendliest. We took her to her primary vet the next day and got medication prescribed. We were told again that she's okay and it's not her time yet, but to watch for the warning signs and to prepare ourselves. Unfortunately, a month after the first visit, she had a really bad episode in which we knew it was her time. We brought her back and luckily the staff during this second visit were more warm and comforting. They confirmed that it would be best to let her go and so we let her cross the rainbow bridge. They were very understanding in providing us all the time we needed with her. They definitely made this process more comforting. One thing I'd say is that we were sad that they mixed up her blanket and so they had hers in the back in the wash. We asked for it back and they gave it to us wet. I was sad her scent was washed away. Overall, they provided a good visit for us. They have an online waitlist system so you can join earlier. They have some complimentary snacks and water. Also a name tag making.

Had a scare with my cat tonight and decided to give this place a try as they were close to home…read more I'm glad I did. Entire staff was lovely and genuinely cared about us. I can't afford to do all treatments but they worked with me and helped come up with a great plan without being pushy. Prices were reasonable too. (As reasonable as it can be) From check-in to discharge did take a bit long, about 5 hours in total, but that's generally to be expected for overnight emergency care. Would happily come back here again!

Veterinary Emergency Group - VEG veterinarians in surgery

Veterinary Emergency Group

(246 reviews)

Our guinea pig was bloated and lethargic, so we called to see if we could bring her in. I was…read moreexpecting a few hours wait time because that's my usual experience with emergency vets, especially at night, but we were seen right away. Everyone was super friendly and helpful. The doctor explained what was happening and gave us a few choices on how to proceed and gave us her personal recommendation as well. Unfortunately, we chose to say goodbye to our sweet girl. We got a private room and all the time we needed with her in there. We never felt rushed. They were also kind enough to waive our x-ray fees. The pricing is comparable to other emergency exotic vets we've been to (more expensive than a typical vet visit), so we knew what to expect. Hopefully we won't need to visit them any time soon, but if we do, we'd definitely return.

I took my kitten here late in the evening for an emergency situation where she had banged her head…read morewhile playing and her pupils looked off and she seemed dazed. A very terrifying situation... When I entered I was a mess, and they were so quick, kind and responsive. They immediately started care for my kitten and came up with a detailed plan outlining everything they would suggest and took the time to explain why. The team here was so gentle and caring with my kitten making an already stressful and scary situation feel an essence of calm and that everything was under control. They did a few tests on my kitten and treated her, and even in that situation they managed to keep her as comfortable as possible. Their diagnosis for my kitten seemed dead on, as soon as we started treatment she was already showing signs of improvement. She had swelling in her eye and they knew exactly what to do. Today my kitten is calm, seems back to her normal self like nothing ever happened and her eye has shown amazing improvement as far as the pupil and swelling. My family and I are so thankful for their care! Hopefully I will not need to return, but if we ever do I know exactly where to take my pets and can trust them. Thank you!

Lbc Vets

Lbc Vets

(254 reviews)

Great place very welcoming and polite. Great employees great…read moreassistants. I would recommend it to anyone that need help with the pets

My Experience with LBC Vets I brought my two dogs to LBC…read moreVets because they had been treated for an array of issues at another facility, but the problems persisted. I explained what they had been treated for and how much money I had already spent trying to help them. I was given a diagnosis and a treatment plan. I couldn't afford the entire expense, but I was told that A and C were the best options considering my financial situation. Since then, I have brought my dogs back several times for the same problems. I borrowed money to pursue the recommended treatments and exhaust the available options to get my dogs the help they needed, but despite the additional expense, their problems remained unresolved. During my last visit, however, I was met with a poor attitude from the veterinarian and an unfriendly office manager. The vet was rude and unsympathetic, and the office manager showed little warmth or friendliness. Other things happened during that visit that would take too much time to explain in detail. I had a friend helping me handle some things because my husband had suffered a chainsaw accident and was in the ICU. I trusted that she had all the information she needed to communicate with both veterinary facilities. She sent a letter to LBC Vets that was quite harsh and mixed up some of the information I had shared with her about each facility. Rather than focusing on the letter, I wholeheartedly apologized for its tone. However, I also explained that I still needed answers about my dogs' unresolved problems. Through my own research, I discovered what appeared to be a mite infestation. After treating my dogs with mange medication, hundreds of mites came to the surface. Since June, I had spent several thousand dollars trying to resolve their problems without success until I took matters into my own hands. It took five days to get rid of the mites. However, my dog's rear-end problem still hadn't resolved. I continued researching the symptoms, which appeared consistent with a tapeworm. I gave that dog tapeworm medication, and the problem resolved. A couple of weeks passed, and I thought I would finally hear something from LBC Vets. Instead, I received an email containing only the last invoice and the veterinarian's notes. There was no explanation, no acknowledgment of my concerns, and no meaningful communication--just the invoice and documentation of my conversation with the vet. Only part of the conversation was documented, making it appear as though the issue had been addressed when it had not. One particularly important part of the conversation was omitted entirely: the moment when I was in tears explaining that I had only $600 left to my name. This was after paying for repeated veterinary visits while also dealing with my husband's chainsaw accident, for which he had no insurance. After the visit, I was given bills for $249 and $294, which I paid. Then, as I was about to leave, I was told I owed an additional $15 for something they had forgotten to bill me for. It's sad that no one reached out to apologize for my dogs' suffering or explain whether they believed they had missed something. No one offered to review the videos I sent, explain what other health problems might be associated with a mite infestation, or guide me on what else needed to be done to ensure my dogs received proper treatment. They could have offered guidance, recommended further examinations, or discussed a payment plan. Instead, the only communication I received was that my letter would be forwarded to the office manager, followed by an email containing the invoice and the veterinarian's notes. I told them through tears that I had only $600 to my name, yet I was billed $249 and $294, and then asked to pay another $15 as I was leaving. That comes to $558, leaving me with just $42. The fact that they knew how financially and emotionally overwhelmed I was, yet still handled the situation this way, speaks volumes about what seemed to matter to them. At no point did I feel that my dogs' suffering or my circumstances were met with compassion or genuine concern. I treated my own dogs after several attempts by both LBC Vets and the other facility failed to resolve their problems. I have not received a single message acknowledging what my dogs went through. No one has said, "We're sorry your dogs have been suffering," or offered to help me understand what happened and what else needed to be addressed. Even just We are sorry about how you feel but after reviewing our notes we are not responsible blah blah blah. I was not even given that much. They know they are wrong and the continued mistreatment confirms all of the above. I was not going to write a review at all if I was met with any concern whether it was in my favor or not but to dismiss me all together....a review was in order. Thank you LBC vet for treating me and my dogs as if we didnt deserve care and as if we did not matter.

Long Beach Animal Emergency - vet - Updated October 2026

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