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Vaughan Heating & Air Conditioning

5.0 (1 review)

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4 months ago

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Lake Gaston HVAC

Lake Gaston HVAC

(5 reviews)

I meant to post this a week ago, but things got a bit busy…read more I want to start by saying that my AC went out recently...warmest two days we had this spring. We made a call to Lake Gaston HVAC and set up an appointment for when we would be back to the lake. He worked around our schedule and and showed up earlier than planned. His knowledge of the systems was incredible as I was just trained in the history of my insufficient unit I had in place. He provided me with two options of which my wife and I went with option 2. Option 1 was to refull the freon again, which should not be leaking. We bought a new unit and air mover. We knew it was time but we were not ready last year. So, we set up a date and time. The install went without any issues and we were up and running with peace of mind. I highly recommend Pat and LAKE GASTON HVAC, which I have already done to my neighbor. Thank you!!!!

Based on Lake Gaston HVAC's stellar online reviews (and our personal preference for hiring smaller…read morecompanies whose owners are out there "in the trenches" doing the work), we reached out to owner Pat Borzi. Wow! He's the real deal: punctual, honest, everything done with integrity, and clear communication at every step of the maintenance and/or repair he's performing. What you've read in the company's overwhelmingly positive reviews was validated by our experience with Pat. We're confident Lake Gaston HVAC will earn your long-term loyalty. They've certainly earned ours.

SantaAir Heating and Air

SantaAir Heating and Air

(184 reviews)

Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Vaughan Heating & Air Conditioning - hvac - Updated October 2026

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