They installed a unit at my home worked good at first now not working not even 1year and they have…read moreno showed to fix can't get a hold of to get it fixed so much for customer satisfaction and peace of mind don't use them

My furnace system was screwed up by another company . I called Jensen's and they came out to find…read morethat my air conditioning and heating system was both running at the same time . Shame on the other company for thinking they can do that to a customer . I was glad to have Jensen's come out and get the matter straightened out at an affordable price . Office staff and the HVAC person came and got my system running Tip Top . I would definitely recommend them to anyone that I talk to. So appreciative of them coming out as quick as they did to solve the problem . I would recommend them 100%

I had an excellent experience with this company! They replaced my 50-gallon water heater, and…read moreeverything was handled professionally from start to finish. The team was very kind, proactive, and maintained great communication throughout the entire process. The quality of their work was outstanding everything was done neatly and left extremely clean. You can tell they take pride in what they do. I highly recommend their services to anyone looking for reliable, high-quality work! Thanks again for everything!

Can't say enough great things about Crosswinds! After a disastrous service call with another…read morecompany the day before, Ryan came out and saved the day! He was efficient, knowledgeable, and got my AC running in no time. The total cost out the door, which included service charge, fixing the issues as well as flushing the lines and removing the water from my drain pan, was way less than my dishonest quote from ( RSAn*&$w@S). I will be using Crosswinds again, and I am gonna have them come yearly for maintenance.

We hired Lanthorn to install a gas line at our residence. Dawn, the scheduler, was very friendly…read moreand prompt in her responses! The gas line was installed very soon after we requested the service. The only drawback was that they had to go through our back steps outside. Not sure why. My husband knows construction and said they probably could have done this another way. Overall, we are happy with the gas stove and things were done well other than that.

Our delta faucet was having a issue. Plumbers came out. First of all they must have went to Happy…read moreHour liquid lunch prior to coming. Wreaked profusely. In the process of changing a free part, it was stripped. One supposed seasoned technician explained to be careful to the trainee to not strip the part. Now the part is stripped. Week later, part is installed. Story from the technician it's $249.00. That's ludicrous. The technician that's what Delta charges for install of the free part. Awful experience. Go somewhere else. Mind you this was not an emergency. Unsatisfactory.

Today was my senior-annual Heat Pumps service check before the season change…read more When Chad arrived I told him about my problem with the system not bringing the temperature down enough during our terrible East Coast heat waves. In addition to checking the units for winter, he did extensive testing to determine if there was a problem that had caused the summer problems. Using a digital device he was able to determine the ambient temperature and the temperature from the vents. He showed me the readings and explained what they should be. The final result was that the downstairs unit was low on freon. The upstairs unit was fine but the heat rising would have caused the problem upstairs, Of course I approved the freon addition, which I found to be very reasonable, He had some freon left after filling the downstairs unit & added that to the upstairs unit, Following the freon replacement Chad did the same digital testing again and showed me the difference. In addition, he told me my lawn company had gotten grass clippings in the outside back portion of the upstairs unit. He told me to tell them to aim the chute away from the unit. Since the lawn company was here at the same time, I was able to tell them immediately. He also moved a piece of Sheetrock that had been propped against the other outside unit. It must have been there since I had construction work done on that side of my fence. The service I received today from Chad was absolutely excellent, Smith & Keene is very lucky to have him as an employee. After he left I immediately called their service department to tell them how pleased I was with the service.

The worst customer and product experience I have ever had in my life…read more Truly feel like I'm talking to children. Unhelpful and condescending children. I had a brand new HVAC installed. Within one month I experienced two separate leaks. The first one, they begged and pleaded me to pay 200 bucks to correct THEIR mistake. If I didn't push back and refuse this ludicrous, they would have taken advantage of me. The second leak occurred which also caused water damage to my first floor, they refused to take ownership again. I had to cut out the ceiling, re-do the drywall and paint, which inevitably delayed my ability to rent out the property. Costing me THOUSANDS OF DOLLARS. Then weeks later during renovations, I had two general contractors, at separate times, tell me how terribly the HVAC was installed. It was missing a filter and not draining properly, which again, they refused to take ownership for. I asked for a refund of the labor installation (roughly 50% - $5500) because it is a very obvious botched labor installation. Larry Miller, service manager at Smith & Keene is an absolute joke. He doesn't know his ass from a hole in the ground. An absolute utter waste of time, resources, money and energy. STAY FAR AWAY FROM THIS ABYSMAL COMPANY!!!!!!!

I needed several underhouse air ducts replaced that had to be finished in 3 days as my original…read morescheduled worker informed me that they were unable to complete the task as agreed. Star Mechanical told me they could send help a day later and to give me an estimate and that they would come prepared to do the work with my consent. Star Mechanical was very fair with their price and did an excellent job as well as cleaning up all the mess and carrying it away. I will call Star Mechanical with all my a/c needs.

AHS assigned this company to fix my AC unit. Made an appointment for a week later with Carol. Her…read morepreferred means of contact is via text. The work window was from 10am to 2pm. I called after 3pm and on the second attempt she answered and said she wasn't able to reach the tech when she tried earlier, so she will contact me via text. Did not hear from anyone. Cancelled service via AHS.

Excellent electricians. Chris and his helper were friendly and made sure I understood everything…read morethat was happening. They diagnosed problems quickly that the previous electrical company couldn't find. They, along with Melanie in the office, helped coordinate all the repairs and trips with my builder so I didn't have to hassle with it. Recommended them to a friend a month later. They also got rave reviews for house quickly the found and fixed the issue she was having.

High pressure salesmen. Their bid for same btu and brand was 50% higher with the exchanger in attic…read morereplaced. ChargEd my neighbor same cash price for same brand 2 ton unit as my cash estimate for 3.5 ton Same brand. Same outside install. My neighbor was ticked. Ripoff warning.

This company was hired by my home warranty company. My husband called him on Thursday to find out…read morewhat we could do to until they came on Monday because the unit would not turn off. The guy asked if he could please come out on Tuesday as he promised his crew the day off Monday for Labor Day! NO PROBLEM! We get it and only sleep upstairs thankfully we have 2 units on our house. Tuesday came, the guy said he put us down for 8am. No show! Because home warranties email said 11-3 we waited! 3pm no show! Mind you we sat all day waiting, and had things to do to prepare for an upcoming trip cross country. My husband called MD Lawson, they acted like they had no clue who we were or that we were on their schedule. He asked my husband all the same questions he had asked on Thursday and was told they'd be there in an hour! 2 hours goes by, my husband calls again, guy says "I'll be there as soon as I finish this job, I'll call you when I'm on my way." Long story short, the guy never showed and we had to leave town the next day with a still broken AC unit. These guys accept these calls from home warranty! Why accept if you aren't going to show!

From the owner: M.D Lawson Heating & Cooling is locally owned and operated in Camden, NC. Our #1 priority is to…read moregive you the customer Quality service at an affordable price. -Free estimates - Financing available