**1-Star Review - Absolute Disaster - Do Not Take Your Car Here**…read more
I wish I had never walked through the doors of MBC Shop d/b/a Napa Auto Care located at 10835 NW 7th Avenue in Miami. What started as a simple coolant issue on my 2014 Land Rover Range Rover Sport turned into a $10,790+ nightmare filled with negligence, deception, and total disregard for customer safety.
In November 2024, the low coolant warning came on. They diagnosed a leak, quoted $3,241.77, completed the work, and I paid in full via Zelle. One week later the warning returned. Their representative told me it was probably nothing and that it was safe to keep driving. That advice nearly got me killed.
On December 5, 2024, the engine catastrophically failed while I was on I-95, leaving me stranded in traffic with a major safety hazard. I paid $150 for the tow. The car was in their shop for over two months with slow communication and slow progress.
They eventually claimed melted pistons and major internal damage, convincing me to pay $7,663 (in four separate Zelle transfers) for a full engine replacement. They even assured me that once repaired, the vehicle would easily sell for $18,000-$19,000. A CarMax appraisal later proved that was completely false--they offered only $6,000.
When the car was finally returned in late February 2025, the horn didn't work, the air conditioning wouldn't turn on, and the radio was dead--problems that did not exist before they touched it. These were caused by their sloppy electrical work during the engine swap. They then charged me another $912.71 to "fix" the AC.
They also reneged on their promise to cover my 2nd round of car rental car costs while I was without transportation for work and taking care of my young child, sticking me with over $2,000 in rental bills.
This shop destroyed my engine through incompetence, lied to get more money out of me, created new problems, and showed zero accountability. I am now demanding full reimbursement of $10,790.71 through my attorney and will be filing complaints with all relevant consumer protection agencies.
If you value your vehicle and your safety, stay far away from MBC Shop / Napa Auto Care. They cannot be trusted.
