DK (Devinder) and his partner were a true class act in helping me fix my airflow problem! My home office had really poor airflow compared to the other rooms in my house and I needed someone to get to the bottom of it. DK was super responsive over the phone and made availability the same week to come check out and diagnose the issue. It ended up being a tricky problem because the original contractor that made the home split off the HVAC ducts in the attic in such a way that my home office was getting air from a duct that was last in the line of airflow and also the duct itself on that line was smaller in diameter than the other ducts. This caused there to be virtually no real airflow coming from the vent in that room. As these summer days get hotter and hotter, I needed this fixed and DK came up with what we both thought was a great solution: cap off where the duct gets split to the home office room and run a dedicated duct with a larger diameter to the main plenum. DK told me he'd send me a detailed quote later that day. I was impressed when I got the quote, DK thoroughly laid out everything that would need to be done with pics and diagrams. He really went above and beyond just in the initial consultation and quote phase. The pricing and quote seemed fair and I appreciated that DK spent a good amount of time already diagnosing the problem and I particularly admired his professionalism throughout our interaction. We scheduled the job.
A few days later DK and his business partner came to do the work. Both of them were kind and respectful of my home and wore shoe covers to protect my floor and spent time fixing the issue as per the quote. When they were done, I turned on my AC to check on the airflow in that room and my heart sank. It still didn't have the nice, strong airflow like the other rooms had! It was improved, but not my much. Needless to say, I was pretty disappointed. I had mentioned to DK when he first came to check on the problem that I wanted to make sure the airflow would be much improved and I also showed him the airflow coming out of other vents in the house as a comparison so he knew what I was looking for. I voiced my disappointment to DK and his partner and instead of getting defensive they agreed and admitted that they also thought the airflow would be much better and that they had a plan to add some dampers in the system to redirect some of the airflow to the area of my home office and that should ultimately solve my problem.
I put my faith in them and they delivered! DK and his partner ordered the necessary dampers and came back on a Sunday morning to help me out and fix my problem for good. It took them another 2 hours or so and by the end of it, I had the best airflow coming into my home office, I was all smiles, couldn't be happier!
The way a business responds to a problem tells their true story. DK and his partner could have given me a hard time, become defensive, and ask for more compensation, but they didn't. They truly cared about the customer and did right by them, even though it may have cost them more than they anticipated. That, in my book, is a good business that will last. I for one will be referring them to all my friends and family and they are my go-to for any HVAC needs. I would not hesitate to call them, their pricing is reasonable and most of all they won't take advantage of you like a lot of other HVAC companies out there. Thanks so much, you earned a customer for life :) read more