I've always been a hands-on kinda guy with things around the house. Now that I'm in my late 60's…read morewith a bad back and knees, I've found some repairs beyond my ability and must humble myself and call for help. Trouble is - you never know who to trust. So, said a prayer and asked the Lord to guide me. I was lead to Prostar Appliance Repair. I got same day repair with Aleksander. I am amazed with how polite, courteous and professional he was. Simply amazing work.

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

I highly recommend Boerne Stage Appliance Service! Frank…read morefixed my dryer on a stack Frigidaire unit. It was complicated and he had to work in tight quarters, but he kept going until it was done. And, it now works great! He is efficient and knowledgeable. And Lynnette was good to talk to on the phone, making all of the arrangements.

We just experienced the most bizarre and rude encounter with the owner, Mr Frank that left us…read morewithout our dryer being fixed after waiting a week for our part. Due to a major feline parasitic problem, I've spent the past two weeks disinfecting and shampooing the carpets in our home to ensure there would not be a reinfection after administering meds to our cats. Upon Mr Frank's arrival this morning, I very kindly asked if he would please remove his shoes before coming inside or wear booties. I felt badly asking this because Mr Frank is an older gentleman, however our vet said parasites may enter the home via bottom of shoes. After months of dealing with cat diarrhea and finally solving the problem, I absolutely did not want to risk dealing with that ever again! After my requesting this, Mr Frank turned around and walked away from me as I was speaking to him and put his hand up as if to show he was done listening. I followed him down our walkway, apologizing for requesting this and trying to explain the ordeal we went through, but he proceeded to ignore me getting into his van and took off up the road. I stood there speechless and floored what had just happened. I understand about bad days, as many are dealing with unfortunate circumstances these days, but to put a hand up and walk away to a customer that kindly asked to not wear boots in their home left me in utter and complete shock.

A++++ Listen y'all, in a time where it feels like everyone…read moreand every company is out to squeeze you for every penny, I can't tell you how appreciative I am to have JC as my appliance guy! He has very reasonable prices and often credits the service visit fee towards your overall repair amount. He goes out of his way to actively try to save you money without sacrificing quality. He isn't afraid to tell you when it is a better idea to buy new versus sinking the same amount money into an older product. Highly recommend JC. He's provided excellent service to many of my friends and family!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Tony is seriously the best. I've been using him for over 10 years across multiple rental properties…read moreand my own homes, and I wouldn't call anyone else for appliance repair. He's quick, efficient, responsive, extremely knowledgeable, and always gets the job done right. I refer Tony to everyone I know, and without fail, they end up thanking me for the recommendation. It's rare to find someone this reliable and consistently good at what they do. Highly recommend Tony Appliance Repair.

Tony arrived promptly, diagnosed my problem quickly, told me exactly how much I would be paying…read morehim, and went ahead to repair my refrigerator. I note that he did not mind coming to a downtown Austin condo - another repairman contacted through Yelp refused to do so. (I'm told that that is not uncommon, but not in Tony's case). Highly recommended, and I will call him again anytime I have need.

Sadly my washer had bit the dust, but the service was great. I will definitely be calling again the…read morenext time I need appliance repair.

Awesome experience!! Great customer service, timely, super knowledgeable and reasonable priced…read more Would absolutely recommend!!!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

The two gentlemen that came over today to take fix my gas oven were great! Homero & Alan were kind…read moreand professional. They showed me exactly what they fixed, as I was on meeting while they worked, and ultimately what caused the issue in the first place. I called the business & spoke with Carlo yesterday, told him what the issue was and that I needed it fixed as soon as possible (at a reasonable cost). He was super transparent with me and not the least bit pushy! He worked it into the techs schedule for them to come out next day AND went the extra mile to make sure they had the correct part in advance! Job done within an hour for a fair price. Would definitely recommend!

Started off great with the technician he sent to inspect the problem. I have sent a few messages…read moreresponding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down.

Jeff went above and beyond! He even went online and found the replacement model for me when the…read morebig box stores said no replacement was available without an expensive upgrade. He gave me helpful advice and great pricing. I will definitely use him again and recommend him to all my neighbors. Barbara Manley

I contacted Yarrow since they were the only company with all 5 star ratings, others were good but…read morethere were a couple of ratings by people who didn't receive 5-star service so went with Yarrow and now I understand WHY they have all 5-star ratings. He (a veteran so I was happy to support him!) responded, booked and got to my place quickly after 1st contact. He was respectful and diagnosed the issue quickly, thought it was another issue but when he came back to install and pulled the washer completely out, he realized it wasn't the issue & had the parts to put swap out some little motor which he said "This will be cheaper" and I always respect service providers who are honest. He could have easily installed the valves he originally thought the issue was and charged me for that AND told me about the other issue and fixed that and charged me more BUT he was honest and saved me some $ and fixed the issue!! I will always call him in the future!! He also helped to clean out the dryer vent as much as he could and recommended Firemen Dryer Man to clean out the rest - love that business and happy to give them my business.