Located on floor 0.5 (yes you read that right) of Solna's Mall of Scandanavian, this Vapiano store is one of many in the Stockholm area and is right across from the Friends Arena - national football stadium of Sweden.
The store is located up a few steps or a horrible mobility service lift which requires you to open and shut the door yourself - surely this doesn't make sense as it makes it hard for disabled people to use?
The staff didn't seem as friendly as other branches of the chain - including a staff member who had me wait while he was packing away after noticing me - only to tell me he was shutting up and I had to queue elsewhere, this seems to be one of the busier Vapiano branches I've seen during my time in Sweden but it is a mall branch and with it being a Saturday where shoppers hit the town, that might be why but still it has no excuse for the restauraunt becoming so busy - queues of 2 or 3 people in a row ended up having a bad effect, constantly having to move out of the way so people could get past or sit down, there was loads of counters too - but the tables were just too close to the ordering stations which shows they're short of space as no other branches do this - it just makes the whole process of getting your food hard - remember folks Vapiano's concept is getting a card and using that to get your bill at the end, going to different stations and watching the cooks prepare your meal.
I wasn't even given a menu when I checked-in and it was so hard to find one around the place - when I checked-in. there were only 2 people at the desk - me and another staff member, so the staff member just passing me a card and moving straight away, with no smile nor menu is just unacceptable and poor form.
I only gave this Vapiano store another chance, even after I swore they wouldn't be given one after two bad experiences with the chain a day prior to my visit because I was hungry and struggling to find a good gluten-free meal nearby especially after a disaster at O'Leary's but problem after problem and the queues moving much slower than other branches too - just made me want to leave.
1* read more