Vapiano is a chain of Italian restaurants, with restaurants in over 30 countries. I visited this particular location back in 2022, after having a good experience at a now-closed Vapiano location elsewhere in the city. This particular location is located near the Royal Palace of Amsterdam on Amstelstraat. You go into the store, to a small counter area, where they seat you down, before going down the stairs or elevator to the main restaurant area. Gone are the days of ordering your food with the chef, and letting them cook the food in front of you, and this system has been replaced by a QR code mobile ordering system, even as a tech-savvy person, I found the online system very difficult to use and get right, and in the end, it never generated me a confirmation or receipt, I had to ask a passing staff member whether they had or had not received my order, it turns out they had... but the QR code system never asked or confirmed my table number, so I felt concerned I would not get food at all. Service was very slow, however, I did visit on a busy evening, I did however have to chase up my drinks, as they had not arrived for some good time, even after my food had arrived, considering they were pre-bottled and in the fridges, I found this to be unacceptable, they later told me they had "cleared" the order so had no record of it, after checking they ended up bringing my drinks anyway, but at a substantial delay and with no apology. I ordered a gluten-free tonno pizza, which came with tuna and red onions, as this was my favourite order during my 2018 trip to The Netherlands, while I liked how the pizza was brought in a silver tray, presumably to limit cross-contamination due to it being a gluten allergy, there was nothing else positive to say about the pizza, it was really dry, and the flour from the base was coming apart at the bottom, making it really messy. It wasn't enjoyable at all. Upon leaving the store, while I was waiting for the very slow elevator, a man pushed in front of me and became verbally aggressive and threatening, who was shouting across the entire restaurant, he later told me that he was the manager and was very nasty heckling me with threats and abuse, after reporting this to head office, they told me they would deal with the incident and offered me vouchers for my next visit and a refund, however despite chasing them up on multiple occasions, this was not actioned as promised. Even if the food would have been outstanding, due to abusive and threatening staff from a manager who has let his power go to his head, I couldn't justify anything other than a one-star rating, but the food wasn't good either, and I had to fight to get the drinks that I ordered and paid for, as they appeared to lose the order. Amsterdam has some of the best restaurants in Europe, so I don't know how this place can remain open. 1* read more

Vapiano - GF Tonno Pizza - Italian Near Me - Amsterdam, New Hampshire

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So the concept of this restaurant is you order on your phone and they deliver the food food to you. When it works its great. I ordered my risotto with bread and when it arrived the bread was absent. I first person had a look that said not my problem. The second, the one who delivered the food said "I'll see if i can get you some." Wait you'll see you you can get me something I paid for? And he never came back so I guess he decided it wasn't him problem either. That's why I hate pre-tipping. I was going to order dessert, but not anymore. The food was good for what it's worth. read more

Vapiano - Chicken Risotto with gorgonzola - Italian Near Me - Amsterdam, New Hampshire

I'm a big fan of this Vapiano! Their food is executed in front of you, it's fresh, fast, and delicious! In fact, it's much better than most Italian restaurants around here!!! So, anyone who knows me knows how big of a pizza whore I am. I don't eat much, but when it comes to pizza, I could have one as an appetizer, one as my main dish and... f*ck it! Another one as dessert! (given that I have my lactase capsules with me). Since my favorite pizzeria in Amsterdam closed, I've been looking for that perfect pizza but until then, there are a few very good pizzerias and pizzas out there. One pizza that I absolutely love here at Vapiano's is not even on the menu. Thankfully, the cooks don't mind if I play with the ingredients a bit. I always ask for a gorgonzola pizza but without the honey crap they put on it and instead I ask for mushrooms. Boom! Also, I do without the rosemary twig in the center of it... it has no business being there. Then I add some oregano on top and I'm good to go! So - honey, -rosemary, +mushrooms +moar oregano! I've tried several pastas and they're all really good! Of course it also depends on who makes it, but I have my favorite guy and I always go stand in his line. I can't emphasize enough that everything is executed properly. My Italian friends agree 100% with me! (See what I did there? I increased the credibility of my word by claiming that Italians vouch for this place and agree with me... no, but seriously. It's true). My favorite pasta is the wholewheat (don't deny it before you try it) spaghetti with mushroom sauce and when he asks if I want some chili, I say load that b*tch up. Cheese on top? White cheese, please and thank you! Then I go to the pizza stand and add a bit of oregano on top (seriously... if I had a mortar and pestle, I'd probably grind that stuff up and snort it. That's how much I love oregano). I also add some fresh basil and Boom! Bon appetit! Just a few days ago I went there and ordered that pasta and my Italian friend, Mikael, said "browne espaghetti?! No no no no". Then the f*cker tried some of my food and he wanted to trade his plate for mine. Go to Vapiano. It's most likely better tasting than most other Italian restaurants in the area and it's cheaper, too. read more

Vapiano - Wholewheat spaghetti with mushroom sauce and chicken - Italian Near Me - Amsterdam, New Hampshire

I've been to and reviewed quite a few Vapianos so I really don't have anything to include outside of what most know... Vapiano is a fast casual establishment offering the freshest ingredients and most flavorful combinations in modern Italian cuisine! It is one of my favorite dining options no matter where I am. I've had the pleasure of enjoying Vapiano in Dubai, DC, Chicago, NYC, and now Amsterdam. But in December 2015, I had my BEST. VAPIANO. EXPERIENCE. EVER. all thanks to Michella!! One note to other Vapiano fans, this is a giant location! I've never seen one so big or so busy! It was easily a 45 minute wait... but Michella made it 100% worth it! As my tip states, it would be a mistake not to jump in her line!! read more

Vapiano - Michella's beauty is on top and my stirred-up heaven is on bottom! I finished it all. :) Kudos to Vapiano AMS!! - Italian Near Me - Amsterdam, New Hampshire

Even though this is a fast-food chain (which in the food world is the worse of profanities) I actually really like Vapiano. The pasta is genuinely good, it's fast and cheap! But really, the food is nice and healthy, the ingredients are fresh and your dish is actually made on the spot for you. It's so nice to actually see the cooks prepare your food! The menu offers a good choice, with some traditional dishes and some more creative. They are options for vegetarians. I would definitely recommend the pasta over the pizza (not sure about the salads, but they do look nice). The interior is quite nice and modern/cosy. You get a card when you get in, you grab your food directly at the counter, showing your card, and then seat on one of the long wooden tables. You put everything you consume on your card and pay as you go out. Very efficient system! It's a nice place to grab a quick dinner with friends! read more

Vapiano - Italian Near Me - Amsterdam, New Hampshire

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Full bellies and wallets? Winning day for a college student. When you first come in, they give you a card (Keep this or else you won't be able to leave). Then you go downstairs to order your food. They have counters each for pasta, pizzas, antipasti's and desserts. After ordering, they scan your card and give you a buzzer that tells you when your food is ready. After you're done eating, you go back upstairs, scan your card and pay on your way out. Brownie points for efficiency. The food is made to order. You can watch them make it behind the counter too. The portions are big, sharing sizes - split with your friends to try different things! We tried an open-faced calzone pizza, scampi pasta in creamy sauce and a pesto beef pasta. A little more flavor would be nice, but they provide potted plants of herbs (I looove basil) and spices on the tables. The chefs are nice about making adjustments to your dishes as well. Decor is modern and clean. It may be difficult to find open tables during busy hours. Can get loud, but it's still good for group get-togethers. I wish they had a place like this in the States.. Olive Garden is a total yawn. read more

Vapiano - Italian Near Me - Amsterdam, New Hampshire

Fresh and Cheap pasta's, pizza & antipasta's. A great place to have a simple dinner. Don't expect to much in terms of a restaurant experience but it's just perfect if you want to have a quick, good and cheap dinner. I tried the past Evista, a special, with chicken, red pepper and sundries tomatoes. Loved it! read more

Vapiano - Pasta Evista - Italian Near Me - Amsterdam, New Hampshire

Thou I heard this is a German franchise the food is what we all love of Italy, simple ingredients, quickly combined to make great food! Not expensive and varied, give it a try! Important! The kitchen closes at 11pm sharp! read more

Vapiano - Kitchen Opened from 11am till 11PM - Italian Near Me - Amsterdam, New Hampshire

I have to update my review as this place has really improved since my initial visit over a year ago. My first experience was bad due to a rude hostess however I have since been back three times and everyone was pleasant, accommodating, and you can tell having a good time! I have enjoyed their pasta, pizza, salad, and dessert in recent trips. It can get crowded and confusing but over all it's a place with good, fresh, quality food and a fun atmosphere with a group of friends. These last two times I did take-away service which is packaged very nicely to take back to my hotel. read more

Vapiano - Pasta and bruschetta take away - Italian Near Me - Amsterdam, New Hampshire

The food was really tasty and fresh but the waiting time folks ! 45min in line to get our food at 8pm (pasta, the pizza lines were empty). Only recommend if you are not hungry and want to do some workout keeping standing. The food portions are extremely small, so make sure you eat before or after. read more

I really like this restaurant! I never went to a restaurant with this kind of concept, but I really enjoyed it! You have to queue up at different places for different types of Italian food, my partner and I chose pasta. When it's your turn you give the cook your order and they'll make it in front of your eyes! And it doesn't take them long at all! When your food is ready you can choose a place to sit (often with strangers at the same table) and enjoy! My partner and I really enjoyed the food and it was really cheap as well! Very good for my student budget! This place is unique, so it's definitely fun to try out! It's also really cheap so that's a big plus! And also very important, the food is good! I definitely want to visit this place again! read more

The food is good. I want to start with that. And I wish I could give it four stars. My major issue is how long you want in individual lines just to order. So if you want pizza and pasta you have to wait in two lines that go quite slow. This is because usually someone is making the food and taking the order. If you want a drink that isn't at the bar, be prepared to wait again. There isn't even much room for the lines. This location has a lot of seating but it still gets full rather quickly on a night people like to go out. Once we got in and I realized the set-up, I remembered how crazy it got sometimes (at the one by Centraal). Between the line to order, then pick up your food, and the lack of space to get in a line, it was all a bit confusing. Review: Food is good. Concept is what I don't like! read more

When we went there they said there was a waiting time for 45 minutes and we said that was fine. However, we waited and they gave us 3 incorrect items and argued with us and insisted we did order it even though our receipt clearly stated otherwise. Turns out they were looking at the order for the table next to us and getting annoyed we didn't want a meal that wasn't ours. Ended up taking almost two hours for some of the people to get their meal because they brought a vegan pasta covered in cheese. Overall not a great experience. read more

Food: fresh and tasty; small-ish menu. (I've only had the pasta) Decor: contemporary and interesting; multilevel; potted fresh herbs everywhere. Staff: polite and attentive. Location: touristy. I had lunch with some colleagues here one week-day. When you walk in you're given a card (the size of a bank card) that tallies your food orders. When you leave, you give this card to the hostess at the front door who collects your money. I thought that was kind of cool. I ordered a tasty, spicy pasta dish - can't recall the name - from a chef behind the counter. It took about 10 minutes for him to put my plate together, and it looked as if only three pasta chefs could be taking orders at a time, so I can imagine that this place can get very crowded and slow moving. Initially I was going to get the Pizza, but when the Pizza chef told me it was about 28cm wide, I thought that would be too much food and I'd end up wasting what was left. In retrospect, I only thought that because my metric measurements understanding is weak. Next time I'll order the pizza - and it better be good, Amsterdam! read more

Situated in one of the most sought after locations in Amsterdam, this location of the international restaurant chain Vapiano started out with great promises. They did throw a wonderful opening party, spent on tasteful decoration inside the premises, and offered great introductory discounts. But, as with all mediocre chains, they just cannot keep the quality of the stuff that matters consistently good. Since I work very close-by, I frequent this restaurant for lunch. Odds are very high that I would go for the caesar salad and a drink. Even then, it is crazy how inconsistent the outcome is, depending on who prepared my salad. Generally, there is a lot of cheese and salt (signs that the ingredients are not all so fresh). There have been times when I have tried the pasta dishes, and they vary a lot, too. Lastly, although the location and the interior is awesome, there is hardly the same personal experience that you would expect and experience at a neighborhood restaurant. While one could argue that this is not unreasonable for a chain restaurant, I have seen better. It just seems to be a Vapiano culture thing to appear detached. In summary, if you're on a budget and wouldn't mind average quality grub, head to Vapiano so that you could spend that extra cash elsewhere in Amsterdam. read more

I love Vapiano! Everything here tastes super fresh and delicious! For my student budget this place is perfect. I love how the restaurant has seating on differant levels. Even though this place is really big it can get supercrowded. The interior and atmosphere remind me of 'La Place' (Also love it there!). This place is really great; tasty and fresh italian food, friendly people and nice seats. Only down side is that it can get so crowded, that you will not find a decent place to sit. read more

Ok really, don't mind the low rating! It's about the balance between what you get for your money. Vapiano has a very good balance! Don't take pizzas though... No. Not their strong side. Pasta! Decent price, good quality, good portion, why would you be upset with it? Pro tip: if you are into shrimps take pasta Scampi E Spinaci!! It's their most moving product and it is really good! 5 for the easy concept and good quality food for a reasonable price! read more

As chains go, I'm a fan of Vapiano. (The one in Stockholm is still my fave.) The food is consistently fresh and tasty and not overpriced for the portions. The setup for this location is rather odd though. There's a large seating space upstairs and the food is downstairs in a rather dark and cramped space, especially when there's people queuing. The stairs are not precarious unless you're carrying a tray full of food, which you will have to do if you eat upstairs. Upstairs is the better option for a work meeting / lunch though as the noise level is pretty good and there's plenty of table space and light. read more

Great atmosphere, nice options of pasta and pizza and fare prices. I got a scampi and spinach past that was delicious!!!

Sadly, this is the worst Vapiano. On our last visit, I ordered first and my husband then told the chef he wanted to also order what I was having. We didn't stay fixated on the chef while he was cooking, so in the end he handed me my correct order and my husband a completely different entree. We brought to his attention that he'd made a mistake and he tried to tell my husband that was what he had ordered - the guy absolutely would not budge on anything. In the end, the chef rectified the situation by just pouring tomato sauce over the incorrect entree. We were still charged for it...fabulous customer service, right?!? Additionally, the crowds can be crazy to the point that there is literally not a seat left in the place. I'd suggest coming here if you'd like to eat a dish you didn't order and possibly have to stand while eating it! read more

Go here of you like rude employees, slow service, and a taste of what Italy is totally not like. This place is so chaotic that it makes the average 10 m2 restaurant in the center of Amsterdam feel like church. Seriously, do they pick the employees up from the youth detention center? Some of them don't feel obliged to wait hair nets, by the way. read more

The concept would be great = the food could be great. But Vapiano appears to have a high labour turnover rate at the pasta preparation desks. Every time I visit there seems to be a new staff member (amongst the regular ones) preparing pasta dishes for paying guests, learning-by-doing, being slow or making mistakes. And this isn't the only reason why every time it's a surprise what you're gonna get. Vapiano is like a box of chocolates. Sometimes you're lucky and a nice person carefully prepares a perfectly delicious pasta meal for you. But more often some ignorant, bored staff member throws the ingredients together, making the pasta sauce too thin / forgets to add salt / composes the ingredients inharmoniuosly / almost burns the food etc. Recently the guy who prepared the dish even started adding different (extra) ingredients, claiming that not all of them would be listed on the menu. Wrong. No-go. Apply for Masterchef if you want to be creative. However, Vapiano Oosterdokskade is worse, so if I feel like getting a surprise pasta dish, then I visit this one at Rembrandtplein. read more

Not a huge fan of large chain restaurants, but I've ended up here several times with friends. And I'll likely be back. I've tried their salad Nicoise about 20 times and haven't yet ventured out to test their pasta or pizza. The salad is great and always fresh, as is their bread. The concept is cool, but I don't particularly like all the waiting. First you wait in different lines to order your meal, and perhaps a different line from your friends. Then you wait near the counter for your food. Depending on the size of your party and what you each ordered, you'd likely all get your meal at different times. Some might finish before the others even begin. At the busy dining hours, this place gets packed and the lines are long. It's also not easy to find a table. I like to go here in the off hours with a large group of girlfriends. It's perfect for the large tables and the facility of splitting the bill at the end. It's also much quieter with plenty of seating. If you're looking for fresh and affordable food, or a loud and busy atmosphere, this might be your place. read more

Staff asking customers to wait while they cook lunch for their colleagues on break... Welcome to the Netherlands and "Dutch service!" read more

Very tasty food, a long wait in the queue, though. Avoid it at all costs in rush hours. I waited standing in the line for 30 mins and I only had 4 people in front of me. The food is delicious though and the prices are good also. read more

I have visited Vapiano only once, quickly before going to the movies. It is an order and pick it up yourself type of place. Once you make an order for pasta/ salad/ pizza you get the buzzer that will let you know when you order is ready. I had some pizza there and I have to say that it was mediocre. Some people are saying that it is a great budget place, but once again for a place where you need to pick up your order, find your own seating place and get up each time you would like, e.g. an additional drink, I think that it is overpriced. There are many nicer places to eat in Amsterdam. read more

This place is awful. Staff is rude and incompetent. Food is mediocre. Prepare to wait an hour or more for this. Literally go anywhere else for food. Waste of time. read more

It is a 3 floor building. You order the food at the third floor downstairs, then try to find a spot. What is quite hard! After that you have to come back at the 3rd floor to pick up your food and return to your place. Inside it is very hot! It is impossible to enjoy your meal. I tried to cancel the order and it is another problem. read more

Food was good, but the "fast" system was utterly horrible. Having customers standing in a cantinalike que for 30 minutes while starving must have been an idea devised on a late night in one of Amsterdams coffeeshops. read more

We thought this would be a fun place for my daughters tenth birthday. After getting food for ten, they refused to give us tap water! They said this is against their policy. Water? We asked to see the manager, Eddie, who was extremely rude! There are many reasonably priced restaurants in Amsterdam that also offer good service- I would recommend to take your business elsewhere. read more

Good food, got away cheaply with the pomodoro. I've paid double the price for worse food during my stay in Amsterdam.

I love Vapiano as a chain back home in Sweden and always order the same course, the salami and ricotta pasta with pappardelle. The version of this dish that I was served at this location was a mere shadow of its usual self. The produce used was simply not good enough, the ricotta was dry and the mix was just off. They also charged extra for parmesan cheese and didn't have anyone at the bar when we wanted drinks. At least it was cheaper than I'm used to. As a lover of other Vapianos, I am hesitant to recommend this, maybe find another if you desperately need affordable Italian food. read more

Always tasty and filling food. Amazing prices. Maybe bit too busy at peak hours. I often visit various branches in Holland and Germany and food is always tasty. read more

I have a bad review and a good review. I went to Vapianos for lunch today. When we came up to the counter the cook in front of me was talking to the cook next to her. She did not stop talking and I stood there for a few seconds waiting for her to look at me. After I ordered, she kept talking to the cook next to her and only looked at me or paid attention to me in between her own conversation. I could not ask her anything because she would not stop talking to her friend. She would look at me for a second to ask if I wanted peppers or cheese, then would turn away from me to keep talking to her friend. She talked through the entire cooking time. I wanted rucola but she had her head turned and was talking so loudly that she did not hear me. I asked again, she didn't hear again because she was still talking to the next cook. So I raised my voice a bit so she could hear me, I said, "rucola", louder than before so she could bear me above her conversation. She corrected me by saying, "may I have...", like I was a child. So I said to her, "this is the third time I asked you" and she heard that but did not reply, instead she continued her conversation with the cook next to her. I can't talk so loud because I am handicapped and don't have so much energy. Then my friend stepped up, her food was already being cooked, the cook kept on talking. So in order to get the cooks attention my friend waved her hand. The cook finally turned to my friend then imitated my friends waving and said, "that is unexceptable", in a sarcastic voice. I have eaten in hundreds of restaurants all over the world and this is one of the worst service experiences I have ever had. She acted as if we had interrupted her private conversation and she had a bad attitude from the first moment we stepped up. It is hard to believe that this person was hired in a job where she comes into contact with the public. Now the GOOD SERVICE part, so I complained to the manger. He was so apologetic and asked what he could do to fix things. He handled my complaint better than most managers would have or could have. He seemed to genuinely be sympathetic and seemed to genuinely be a nice man. If he had cooked our food, this review would only be praises. The food is always great at Vapianos and usually the cooks are friendly and very responsive to your custom made meal. I realize that this bad experience at Vapianos was the exception and of course I will go back but for this very, very, bad service, they deserve at least one review with one star. BTW while we were sitting and eating, the cook continued to chat away with her friend for the entire time we sat there eating, while they both cooked for other customers. Just like with us, they rarely looked at the customers and mostly were turned to each other. I imagine that they were just as rude with the other customers as they were with us. These two women should never be allowed to work side-by-side. read more