Isaac was very nice and helpful. He helped my mom find similar shoes as the ones she picked were 80 something and the cashier said the buy one get one half price was only for $60 and under. I honest was very upset at her says name is Alex. I took pictures of all the signs that were up and funny thing none say what she was saying so I was extremely disappointed because she basically said it like I was an idiot for not noticing on the signs. Well here you go! I posted the picture and none of it says it. Also when I walked it all the employees were just hanging out in the front I didn't hear a welcome in or is there anything we can help with! Or hey we have a sale just so you know only these amount or these shows apply. I'm only giving 3 stars because I LOVED how great Isaac was but the cashier has to do better at customer service read more

See all

Visited this outlet looking for a specific pair of shoes and even though I couldn't find it I still ended up purchasing some other pairs. Store is more organized than others I've been to. Jasmine was a huge help throughout the whole shopping experience, grateful for her help! read more

I love this store! Great selection and promotion. Buy - 1, get 70% off the second pair of equal or lesser value. What a deal! I got two nice Vans shoes for under $100! read more

Slips on with arch support - womens size 6.5 - in the clearance section were 49.99. Very cute. Very comfortable. I am seriously considering them. I think the promo was Bogo 50% on the second pair. It's funny that I only saw one pair that I liked- the same thing happened at the other outlet store, except the pair I liked was 29.99. I didn't go to any other section in the store. But we were greeted upon entering. read more

I just wanna say a huge thank you to Carlos and Jerrica. I came in close to closing time and really needed a pair of shoes. Bad for work they were super cool no pressure to rush me out and this is the reason I've worn vans the last 40 years of my life, great employees like this read more

I LOVE MY NEW VANS!!!! The sales associate name JENASEE absolutely rules. She was extremely helpful from the second my husband and I walked in the door. She went above and beyond to help my husband find the shoe that he was looking for and was genuinely a good vibe , making our shopping experience great!! read more

Vans Outlet - I LOVE MY NEW VANS!!!!!! - Shoe Stores Near Me - Las Vegas, Nevada

I was looking for matching his and hers Vans for our upcoming vacation (corny, I know). I was working in the area and decided to pop in for a look see. Clothing, accessories and the register are towards the front of the store. The middle of the store has aisles of men's shoes. And towards the back of the store, there are more men's shoes are on the left and women's on the right. All the styles of shoes are displayed with all the sizes in boxes for easy shopping. The sale section is organized by size. When I dropped in, the promotion was buy any pair and get a sale pair for 50% off. Luckily for me, my BF wanted the Classic Authentics in pewter (gray) and I found a pair in the sale section for me. Since my pair was 50% off, I ended up paying $65 for both. Score! There was a sales associate Jeffrey who was a super super sweet kid. His voice was kind and he didn't look overwhelmed when I asked for help, even though he was already helping 3 other customers. Here's the reason why I had to dock 2 stars. No one greeted me when I walked in. Not a big deal because I noticed everyone was busy helping customers through out the store. However, it was annoying when I did need help finding a size and had to search the store for someone. I wear a 5.5 and I did have to walk around all the aisles to get to the sale section. And by the time I was there, 4 big a$$ women were in my way. The aisle was so cramped and I couldn't see anything, but they eventually moved and I found a shoe I liked. All in all, I had a pleasant experience. I'll def be back if we are in need of more shoes. read more

Vans Outlet - His and hers Vans - Shoe Stores Near Me - Las Vegas, Nevada

I like Vans but i have frustrations with this store and the fact that their sizing is not always true. My primary advice to these guys would be, if someone bought shoes for a gift and then found out the size listed on the shoes was incorrect due to a factory error, don't make them wait in your whole line twice to fix the problem. It's annoying enough that I had to come back at all but to them have to wait in the line to let them know the issue and then to have to wait again after I went and found another pair of shoes that did have the right size on them really pissed me off. read more

Vans Outlet - Shoe Stores Near Me - Las Vegas, Nevada

Came at 7:45 knew the exact style and shoe size I needed and they would not let me in the store, they stated max capacity yet people were leaving and both doors where locked. Will mot be returning due too horrible customer service! Malls are dying , you shouldn't close 15-20 minutes early due to be lazy. read more

No wonder they have only two and a half stores. We were about to buy 6 pairs of shoes and accessories and Wendy was as useless ass could be. Super condescending and almost crass. Terrible service! read more

This is a small Vans store located in the South Premium Outlets, they have many deals inside such as a buy one get one free when we went in. There are many workers around to help you if you need anything. read more

This is NOT an "outlet," it's all full prices without the selection of any other Vans store. They have big "Buy one, get one half off" but that means you have to find a shoe with a special orange sticker on it. Good luck, I couldn't find a single shoe for that in the kids area. None. Just go to a regular Vans store. read more

This place is packed!! They stuff so many people into this decent sized store, and trying to find help is difficult. It does not help that the average person shopping in here is a Vans walking billboard and looks like they work there. The shoe area is the most packed, and trying to try on a shoe I get knocked over by some tourist dude. Literally knocked me off the dang stool. The clothing area is not as crowded but it's narrow and navigating with stroller is not an easy task. Overall price was good for shoes for my wife and my 1 year old so I made a purchase but my experience was less than satisfactory. I was mainly upset that I could not find an actual employee on the floor to help me out. read more

This store can be a little overwhelming. It is very busy all the time. The space between the shelves are very narrow so they can be difficult to navigate if you have a stroller or something similar. The shoes can be difficult to try on because they all have this very short security tag that make it impossible to try on two shoes at the same time. The staff is friendly and if you ask them nicely they can remove the tag to improve your experience. This is not the place if you are looking for personalized service. If you are looking for a deal you will have to do just that... and look. The selection of shoes for sale seems to be well picked over simply because of the traffic this shop sees. Keep pressing on and you will score your diamond in the rough. The floor staff will do their best to assist you with your purchase but quite frankly with a handful of people on the sales floor they cannot take care of every customer. If you find one, keep their attention long enough until you get the kicks on your feet. Overall this is a good store if you are visiting the Premium Outlets South, Most of the staff if willing to help you but you might need to have a little patience while shopping here. Take your time and remember sales staff are people to do not have high expectations for amazing service. read more

Shawn, you're a rockstar! Thank you so much for your help yesterday. You went above and beyond for us while we were looking for shoes. Your customer service should be the standard at any and all retail stores! read more

I have been a fan of Vans shoes for a long time and I was very disappointed with the selection. the staff was nice and all but they have basically NO selection of wide-fit shoes and they even said "yeah we get a lot of complaints that we don't carry wide shoes" so now I have basically given up on getting vans because even if you go one size up its STILL too narrow! nobody has feet that slim? I don't even have very wide feet! sadly I won't be back for a long time :( read more

I was very unhappy with there workers. I had asked to put shoes on hold right before they closed and when we the asked the worker even seemed confused by my request but she ended up understanding and agreeing to put them on hold. I had come back the next day and they had put all my shoes back and the one pair I had really wanted to buy were gone. I had asked to speak to the manager and she was as confused as the workers and said " We aren't allowed to hold items over night for this reason" Not very organized and the workers didn't know anything more than her. Her apologize was also very bitter. I was very angry and frustrated because as well as really wanting the shoes they were running a sale. Needless to say I will not be coming back to this vans. read more

I ordered 3 pairs shoes online and 1 pair came back as a totally different size / style I am not one to leave negative reviews, but I called this store in advance and asked if I could do returns from online there. I was told yes. I brought my receipt & the shoes in the store. The associate went to the back and asked her store manager if she could do the return. He said no without even coming out to talk to me or understand the reason for the return. His name is Johnathan. I think he should have some customer service training. I only know his name because the associate volunteered it. Meadows mall was able to solve my frustration & I will leave a more kind review for them & their amazing customer skills. read more

Standing in this friggin line for 20 mins and Im #2 in line. Two cashier no clue what they are doing and wont stop chit chatting with customer at counter. Im ready to throw this crap and walk outta here!!! read more

Super friendly and helpful customer service and a good selection of vans shoes and clothes. Reasonable prices too.

Came in today to buy some new kicks, however the only size they had was the one on display. Had a little smudge so I asked for a discount any kind of discount. The manager Chris said there's nothing wrong giving me horrible attitude. So I asked if he can clean it at the least and took the shoes out of my hand and tossed it on the table. Imagine how'd you feel buying a fresh new white pair of shoes and being tossed on the counter. I was gonna have a word with him or just walk out but I stayed. Anyways thank you Fabrizo for helping me and clean the shoes when the manager didn't do a damn thing. My amazing day got ruined by the store manager smh. Hope I don't see him next time I go for another pair. read more

I go to this store pretty frequently as it is conveniently located near my apartment. I normally go in not needing any help, and the staff is usually friendly and overall pleasant. On this occasion, not so much. My girlfriend and I overheard one particular employee, Courtney I believe, mocking myself, my gf, and her mother. This was after two of us had asked for assistance, to which she miserably complied to. I get retail is not the most pleasant job, I have experience in the matter. But I also don't walk into a store expecting to be mocked for asking if they had shoe in my size. She happened to be the one that rang me up at the register. If I were the manager of this store I would seriously check the attitude of Courtney. Customer service is clearly not her forte. If I had more time I would have asked to speak to the manager directly. I must add that the other employees were quite pleasant and helpful. read more

I love the vans outlet they always got that sale where you buy one and get one 50% off that alone gets 5 stars to bad the customer service wasn't as great as there deals When I had a question or needed help looking for something , I couldn't find a worker. When I did find one she didn't seem very helpful at all. I had to ask someone else to help us who was a little more willing to work. Both girls were very young and had very little interest in working. This place just needs people happy to work here or people willing to give good customer service because it hurts the face of the company their working for showing people who come in looking for good deals, customer service and are willing to spend money. read more

Marcos the" acting manager" likes to take advantage of the elderly by not giving receipts to the elderly when they're buying their grandkids a gift when those shoes do not fit they refuse to return them if the prices dropped without a receipt. So now my daughter is wearing shoes for less value than the one her granddad purchased for 79.95 she could only get shoes worth 49.95!! extremely disappointed in vans... But my kids everything from there this will be my last visit ever and I will never recommend that store or any other vans store to any of my friends or family especially if you're over the age of 50. The tall blonde kid at the counter was the only helpful person I think his name was Jacob.It would have also been helpful ask the store manager was there when the store was at full capacity and there was a line to get in from outside... Also the day before school goes back what a great store manager! read more

Vans Outlet - Exchanging shoes for half the value Marcos the acting manager would not exchange shoes for the same price paid... - Shoe Stores Near Me - Las Vegas, Nevada

My husband wears Vans, where I am a strictly Chucks kind of girl. We peroused the outlet for a while before he found the Stovepipe Stonewashed that he wanted and upon paying, the told us we could get a second pair for half off. So today I purchased my first pair of Vans. :) The clerks were super nice and informative and truly seemed to get along which really gave off a friendly atmosphere. I work at Zappos, so try to never purchase shoes off of the site, but the deal was too good to pass up :) read more

Great store w good stock on different style vans and staff was great also! They didn't have the shoe I came to get but they checked website and asked me if I wanted them to order it or I could myself. They were very helpful read more

EVERYTIME I come to this vans for Just Because, I leave w/some cool finding! Now this time my daughter found us some Pendleton's & lucky us, they were having a BOGO 1/2 off sale! yea I already got some smudges on them bcuz I was too excited after buying them I had to wear them! Awwww! And they are soooo comfortably cute! Not much of a line & so we were checked out in no time! We will b back! Thank u smooches!! read more

Vans Outlet - Found me another good deal by just coming in for Just Because! Their BOGO 1/2 off sale did me & daughter some great finds! Thank u smooches! - Shoe Stores Near Me - Las Vegas, Nevada

See all

I have worked in retail since I was old enough to work and I know how important shopping experiences are. This was the worst retail experience I have ever had as a consumer. I was trying to buy 2 simple items that were supposed to be buy one, get one 50% off and the cashier had no idea how to apply the discount. She then passed me to another cashier to fix it and it was still incorrect. After 15 minutes at the register for a simple sale, I was so frustrated and annoyed at such incompetence that I just wanted my money back and refused to buy anything. The manager was rude to me and ignored me while doing the refund instead of apologizing and trying to end it on a good note. They wanted my drivers license to do a simple refund, which I did not understand. I walked out the door 30 minutes later thoroughly pissed. I will never spend my money here. read more

I was in dire need of new T-shirts' and shoes but to my surprise the store isn't open. I found the location in maps clearly stating they were open, arrived at the store and to my surprise they're closed. I then looked them up on yelp and again to my surprise a 2nd source wrongfully stating they're open. Such a disappointment and let down. Update your info it's not that complicated. read more

if has no star I will choose it. obviously the store manger has strong Racial discrimination and they Refused to do exchange size for a pregnant woman. Only buy shoes two days and the size runs big ,I forgot bring the receipt to there , I want exchange to a smaller size without receipt. It is same shoes same color same style . They said no ! But at the same time, she do exchange to another white person without receipt . if they follow the policy for everyone I can accept . But they do difference for customer that I can not accept . When I saw other reviews, I understood. read more

Worst customer service ever as others have mentioned. After choosing a pair of shoes I went to pay. As I entered the line to pay, I counted five employees behind the counter and ONE on a register. Another of the five was standing in front of a register so I approached her. She told me she was "busy" and said, "He will help you" as she pointed to another worthless employee behind another unused cash register. He then said, "No, that guy will help you when he's done with that transaction.m go ahead and get back in line". As I took my place in line, I watched Useless employee 1 and 2 continue to chat. After about 4 more minutes I decided this store does not deserve my money and told the girl that as I handed her the shoes and left. Don't bother shopping here. read more

Came in to get some shoes while I was in town and they had plenty to choose from in my size. I was helped right away and found the shoes i was looking for in my size. I would recommend this store to anyone looking to find a good selection for good prices. The service was great too. read more

If I could give negative stars I would. BUYERS BEWARE!!!!!! I purchased a $60 gift card for my daughter on 4-24-2018 for her 13th bday. Sent the gift card along with the receipt to California and 3 days later she uses it and it says there's no money on the gift card?!?! How convenient! Here's where you messed up ladies and I know who you are!!! You used the gift card when it was in the mail impossible for someone to use it! The employees who put money on the gift card somehow make doubles and give you one with no money and use them! Well now I contacted corporate and we caught you red handed! We have you on video at 8pm in Apple Valley CA using the gift card. I will be pressing charges and you will be out of a job! Both of you! Beware of the two African American female we employees when purchasing a gift card! It could happen to you. On a good note corporate is replacing my gift card. Been shopping and wearing Vans longer then the two youngsters been alive. SHAME ON YOU BOTH!!! THE MANAGER HERE IS ALSO UNPROFESSIONAL! CALLED AND SHE SAYS WELL IM NEW IT SHOULD BE ON THERE! Well it wasn't. Thanks for ruining a 13 yr old little girls bday. read more

Been shopping here for a long time and I always usually had great service but its been slipping the past few years esp after the remodel. Today I walked in, it's dead and didn't get greeted but the family who came in after me did. I walked around for a bit looking at shoes and made eye contact with a few associates and only got look aways and awkward looks making me feel unwelcome. I then walked past another associate whom also ignored me, but that made me snap, so I had to call out their name twice to get their attention and give feedback about my past experiences which has been the same bad ones the past few years since the remodel.. They then grabbed an manager and he apologized to me for the past bad experiences which I appreciated. Anyway, it's ok for lone men to walk in to the store, they're not gonna bite! read more

Amazing customer service! I rarely say this because I work in retail, but I have to give it up to this team. I came in for my boyfriend's bday present. He wanted a custom board and let's be honest I had no clue where to go from there. I went into Vans and was greeted right away. I got to the skateboard area and immediately felt overwhelmed. But thank god for Chris! He put together a sick board with custom grip tape and everything. My bf was so stoked!! The rest of the team was so nice throughout my visit as well. I will definitely continue shopping here! Also, I was super bummed after reading all these horrible reviews below. The people that work here are awesome and will beyond help you if you treat them with the respect that you think you deserve. If someone comes at you aggressively how are you going to treat them? Exactly. Treat people how you would like to be treated and you'll see a difference. Everyone has their own hustle. Respect it. read more

This store can indeed be overwhelming. A little employee help would have been helpful but no such luck the first 10 minutes I browsed about lost in the plethora of shoes and boxes. When I first walked in I made eye contact with the girl behind the counter, I smiled and she stared, I felt really odd about it, even more so when she greeted the next guy who came in after me. So I went on with my business and of course was hesitant to ask for assistance even though I needed. I made a specific trip to this store because I was on a mission for 2 shoe pairs I had seen in another location but they did not have the size I needed. Had I found them it would have been an easy two sales for them and likely a third because they had a promotion I saw on a banner, sadly no one made mention to me about. I finally interrupted an employee who was arbitrarily touching boxes to look like he was doing anything important to ask for help finding the style and size. Instead of taking me to look he said "he things they over in that area" as he pointed. I was unimpressed with that answer so I asked him to please show me where because that was pretty vague. He began to take me over and midway was interrupted by another customer who seemed perturbed by the lack of helpfulness anyone else gave and asked him for a shoe size. At that the employee again pointed at a vague direction and said they might be on this side of the racks or the other side and proceeded to help the more irate customer. At that I threw up my hands and left. The location left such a fowl impression that I cared enough to bookmark, collect my thoughts and come back to yelp to leave the review they certainly earned. Try harder Vans. read more

I went to this location to get one of the shoes they said hey had in my size on the shelves. I went and tried to find them to see that they're not there it was about ten minutes before I called mad got to the store to see that they weren't there. I asked one if the workers and he did yes I should have them in the back he came out and said oh sorry we've actually been out and was having a little bit of an attitude. So I called another location and they said they didn't have it either and the only location was Down Town Summerlin and the lady said that hey had 5 left in the black slip on classic so I went and it took me about 20 minutes of my time and had to get there. When I finally got to DTS they said they didn't have any in that size and they had a size bigger. So I said can I have those to try on. They went and looked for them and said they couldn't find them and just said that and stood there and didn't say anything they didn't even call the other location to ask or anything they were very rude and now I have to go driving around town farther waiting my gas and still paying full price for my vans that not one but three locations after I called another one didn't have in my size they should really out attention to when they are out and should restock and be nicer to their costumers! No body ever really apologized nor try to help and call to order them online even if ordering online was an option to me it's wasn't an asked option!!! This location especially is the craziest read more