The store is much smaller, and the cluttered arrangement of the display racks restricts moving around in the store. Good selection of shoes though.
I went to exchange some shoes because they were too small, and decided to return them after looking and not seeing what I wanted. My experience with the manager who completed my return was less than pleasant, but I did get my money refunded. Despite having my receipt and the unworn shoes and having the tag I was initially told they couldn't return the shoes because I didn't have the box. I explained to the manager that I purchased the shoes in Florida and did not keep the box because I was flying back to Omaha. She grabbed up the shoes and the receipt and proceeds to tell me she would do the return this time but wouldn't next time. Well as the customer who based on the return policy on the receipt have met the requirements I'm thinking don't treat me like your doing me a favor when your return policy states nothing about the box being required to return the shoes. So in a very stern voice and tone I told her she should let her company know the return policy needs to say that and she needs to just give me my money. It's ridiculous that these associates try to get over on you with their made up policy's even when you've done what the stated return policy has said. Bad customer service leads to a decrease in sales, closed stores, and no job. Keep up the great work. read more