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    Van's Golf Shops

    3.9 (8 reviews)
    ModerateGolf Equipment
    Closed • 9:00 am - 7:00 pm
    Updated 1 month ago

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    PGA TOUR Superstore - Tucson

    PGA TOUR Superstore - Tucson

    4.0(46 reviews)
    0.2 mi
    •$$

    I know next to nothing about golf, but wanted to buy my dad new clubs--he's an average player with…read morenot a lot of knowledge about what kind of club would work best for his swing. Oscar took the time to watch my dad hit a couple balls then spent the next hour with him going through the different clubs he thought might work best. We didn't purchase that day, but not once did he make us feel like we were wasting his time. That level of product knowledge and exceptional customer service is a rare find these days... I'm grateful we had it today. Thanks, Oscar.

    I was extremely disappointed with the return experience at PGA TOUR Superstore…read more I purchased a roughly $300 golf bag online and later realized my husband already had a University of Arizona golf bag, so I returned it. The shipping carton had never even been opened. It was still taped shut exactly as it had arrived, with the paperwork still attached to the outside. At the store, the employee personally removed the original tape, opened the box, removed all the cardboard packing materials, and then took the golf bag out of the box and then the sealed clear plastic bag. It was obviously brand new and had never been used. What happened next was baffling. She proceeded to unzip pocket after pocket, reaching her hand inside and feeling around every compartment. I stood there through an exhaustive inspection of a golf bag that she had literally just removed herself from its original unopened packaging. The entire return took roughly 20 minutes. Then I discovered I was also not being refunded the $10.99 shipping charge. I questioned that because PGA TOUR Superstore advertises free standard shipping on qualifying orders over $99, and this was a nearly $300 purchase. The order shows that it was sent by "Guaranteed Ground," which is their 2-3 business-day service. I do not recall selecting or intentionally paying for expedited shipping. In fact, I ordered the bag on September 3 for a September 13 birthday, so I had ten days and would have had no reason to pay extra to receive it in two or three business days. I even pulled up my original order information at the store, but the $10.99 was still not refunded. I completely understand inspecting merchandise that has been opened or used. I also understand that upgraded shipping charges may be nonrefundable. But between the excessive inspection of a factory-sealed return and the unexpected shipping charge, the entire experience felt unnecessarily difficult and unfriendly. When I told my husband about it afterward, his response was, "Now you know why I don't shop there anymore." Unfortunately, after this experience, I understand exactly what he meant.

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    Van's Golf Shops - golfequipment - Updated October 2026

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