If there is a thing called "over the top customer service," this place would be very close to…read morehaving it. On top of great work on my ride, the people often went beyond expectations. Ex. After dropping my car off to find out what was ailing it, I was ready to call a taxi to get back home. Instead the manager (Steve) offered to give me a lift. And it wasn't exactly around the corner, either. Plus, it was a messy, snowy day. Not the type of day you'd want to be driving if it wasn't absolutely necessary. Along the way, he took the time to point out other reputable auto shops in the area, just in case I wanted to shop around. He didn't have to do any of that, but I got the feeling that's just how he is as a person and how AutoAnalyst treats its customers. Top notch.

Rude, expensive, and dishonest. I have brought my truck here a few times and will never again. The…read morelady running the front desk talks down to people. I also got my truck back the last time with a different dipstick that was not even long enough to reach the oil. A employee also told me that he put flour on my belt to stop it from squeaking. The lady in the office accused me of lying. They need to realize that they are in the customer service business and people will not take how they treat people. AVOID THIS PLACE. There are plenty of good mechanics in town.

I called this shop to set up an appointment for my GT3. The conversation began with "what's a GT3?"…read more Not very confidence inspiring. I just need new brake pads as I have specialty racing rotors. However the manager refused to consider simply replacing the pads - somewhat understandable but her unbending robotic response was frustrating. As was her condescending suggestion to talk to other shops.

Great service! Always provides a quote in advance of service. Sets realistic time frames and…read morethe mechanics are very knowledgeable and helpful with questions.

This shop was highly recommended by my neighbor. I took my truck there for an alignment and…read morecouldn't be happier. They now work on all my vehicles and I've had zero issues. I've found that the pricing is competitive and they have great mechanics.

This shop was recommended to me by another trusted mechanic for having my Jeep Rubicon diagnosed…read moreand aligned. There was a shimmy 2 other shops could not solve. Greg tore it apart & diagnosed it correctly. I couldn't afford the necessary part at the time so they put it back together so it would drive safely and charged me ZERO $0 for all the diagnostic time & labor! Wow! The alignment was affordable and well done. 100% recommend this shop as excellent (and no, they're not my family nor friends hahaha just honest, skilled mechanics!)

I see why they are so well rated! Stopped in to ask a few questions about my heating/cooling not…read moreworking, they took a look right away and found the issue. They are very transparent, family oriented, and here to simply help. I'm so grateful that I found a new, trustworthy place to take my vehicle! Also, did you know that some cars have spare fuses under the hood for replacement?! The owner informed me of that and no one has ever told me that before. Highly recommend this place!

Good honest and quality work with fair prices. No bs or markups. Great guys and will have my…read morebusiness anytime I need it!

I love these guys!…read more If I had come here for the past few years instead of going to Lentz, I could have saved thousands, and I do mean thousands of dollars. They've been able to figure out issues other mechanics could not diagnose (or things the other mechanics got wrong/screwed up), and instead of cringing when I hear the price, I think, "Oh, that's not so bad." The owner and mechanics are friendly. I was sitting in the lobby, waiting for a ride, and everyone who passed through asked if I'd been helped, if I had a ride coming, etc. It was pouring rain the last time I waited for my ride, and even though they were closing, they offered to let me stick around in the lobby until my ride came. They're such gentlemen.

We've been taking our vehicles to Shoemaker's Garage for years and wouldn't go anywhere else. Adam…read moreand his team are top-notch! They are always friendly, honest, and extremely knowledgeable. They take the time to explain things clearly and never try to upsell unnecessary work. The pricing is very fair, and the quality of service is outstanding. Highly recommend!

Our VW Sportwagen is a member of our family. We always have its regular maintenance completed on…read moretime exactly as recommended. When we woke up last Saturday and the VW neglected to start we were more than bummed. Mr. and Mrs. B suggested we call Spring Valley Motors. We did, they were closed until Monday. Monday morning I called and Kirk was (as my brother says) right on time. I explained the problem and he agreed to call me back with a tow time. There was a little confusion that followed about the towing, which was completely my fault - for those of you who have never had your car towed for repairs, you need to leave the keys in the car and the tow company will pick the car up with the keys inside - but within a couple hours Kirk had our VW in his shop and had generously picked our key up on his way to get his lunch. By 1:00 pm Monday afternoon Team VP had a diagnosis: a new battery! The battery was $179, the tow was $65 and we paid $75 for a general look over. I looked up batteries for VW TDIs and the prices ranged from $100 to $200, so this coupled with the fact that Mr. MVP and I have no idea how to change a battery we think Spring Valley Motors gave us a very fair price. Kirk had our VW ready to be picked up by 2:45 pm on Monday afternoon. Mr. MVP took an Uber over and we are once again a one car family. For those of you wondering I asked and Kirk said his shop does all the regular maintenance that VWs require as well as repairs. They charge about $100 for TDI oil changes which is the going rate in Kalamazoo.

True family-owned, reliable, honest, friendly business. I had an urgent issue that they took care…read moreof quickly at a fair price. Couldn't recommend them higher. Wish there were more shops like this around.

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

I went in to get some repairs to my car. The person in charge, specifically Chuck was speaking to…read moreanother customer and setting up an appointment for him to come and have his car repaired. He gave him 2 options for appointments, specifically either Monday or Tuesday of the following week. When he was finished, I asked for an appointment, and he flipped through his appointment book and said there would not be an appointment available for months and months. This was curious as the customer before me got 2 options of appointments for the next week. I wonder if the difference was race based. I was able to get an appointment at another shop and do not recommend this place if you are not a white person.

Double E went above and beyond the call of service for us. We were recommended by Lakeview Body…read moreShop and we had to get the car fixed fast for an important trip to Chicago. Right now all auto repair shops are short on mechanics due to covid. The previous (won't mention) auto repair center wanted to replace the catalytic converter and quoted almost two weeks to do the job. Double E found the problem to be just a simple fuse, and was able to fix the car within a few days of making a reservation. Honesty and Integrity are a great find, and we are glad we were recommended to go to Double E.

Fairly priced honest, mechanics, amazing work would highly recommend this place to any of my…read morefamily, friends and other people!