Buena Vista Eye Care-Adelanto…read more March 2025. The day following this exam began with not one thing going according to what I was informed would be the timeline. I waited the amount of time I was given then I called for an update then week of the 24th. I was told the lab was checking the quality of the lens. At this time, I had one and a half weeks until I was leaving the state again. I called later in the week and was given the same exact reason. The following week and with seven days remaining, I decided to go to Buena Vista Eye Care and inquire in person. I was again, given the same exact reason and I wondered if there was a sign hanging in the back area with this one response to be given to customers when and if they asked. At this point it was past the number of days I was told they would be ready and with my departure day at hand, I quite frankly told the gal that I was being screwed over. At the least, she could have called the lab for an actual update, but she didn't. I left on my trip without the new prescription I was promised and had to drive literally more than 3,727 miles (round trip) without decent glasses. However, I did receive a message while on the road that the glasses were ready. When I returned, I went to pick up the glasses and they were nice but I did question the obvious bi-focal lines. I spoke with the manager who finally explained why the delays; it was due to my insurance. Okay, if I had been told at the onset I would have had a different mindset. If the assistant had checked the insurance I would not have received erroneous information. I thanked her for the explanation and left. I tried the glasses at home in more detail and wasn't happy because at the inside area of both lenses were literally grind marks! I called, explained and was told to come in anytime and we would see what "might" be available as a remedy. I decided I did not have the time or energy for more of the same. I was again preparing to leave in a few weeks. Disillusioned, I drove to the store, placed them on the counter in front of the gal and told her that I would never wear these and to give them to someone else! "Really?" was the only response. I replied yes then left the store. This was a rotten experience that has truly left a foul taste in my mouth. I hope no one else has to suffer through this treatment and if so, leave your review to inform others of your experiences.

Moved to the high desert recently from Sandiego. Needed full work up and new computer/reading…read moreglasses. Took awhile doing research to find a doctor. LOVE the office deco while super organized staffs, open space and welcoming. Scheduled to see Dr. Dena Thamsopit...I read up her bio (USC then Ohio and practice history). I had past retina damages (hole/impact then retina detatchment) and had laser tx from well known LA & Sandiego retina specialists. Front staffs awesome ....efficient, in immediately+paper work then patient waiting room. Agreed to do comprehensive eye tests ($40 checking retina, visual field test, pressure check etc....all inclusive)....technician GREAT! After the tests Dr. Thamsposit got me. Dr. Dena Thamsopit calm and thorough. She reviewed results (retina pics by the technician)....pointing out various laser scars from the past retina damages, no growth, optic nerve states etc. I liked how Dr. Dena T. took time to go over everything. I felt comfortable with her expertise and experience. Dr. Dena helped me make decisions on glasses (in the pas had progressive and index which is costly)...Dr. gave me her opinion which made lot of sense and went with what's covered first. Dr. Dena Thamsopit walked me out to the staff (MEL) and briefly told MEL key points. Excellent:). MEL is awesome! MEL helped me in choosing a frame I felt good on, explained things, re:insurance and other options (not covered if I want to choose something more).....the whole deal. I appreciate that MEL is great at what she does and cares. 6-8 wks for Medi-cal glasses. I can also get new lenses put into my existing personal frames for $60 which I will. Best to have 2 pairs. Lastly office called me the day before to check if I am coming in. Nice. Thank you!

Long wait for appointments. Receptionist seemed as if they didn't want new clients and was short…read moreand quick to get off the phone

Honestly the owner of this place should really consider new staff members, snickering about people…read morein front of patients and judging others is very rude.

I started coming here when I moved to Victrville! ILOVE the Doctors I have dealt with here but…read moremostly, I love Dr. Wang! He is so personable & he goes above & beyond for his patients! The staff there is also very kind & helpful! I have recommended them to several friends & will keep doing so!

My husband went here for the past 4 years and has gotten 4 pairs of glasses he has yet to wear…read morebecause every time he gets them his prescription needed changed. He is on social security disability and lives pay check to pay check the optometrist that helped us was every pushy to get his eye examination done because he was her last patient. I think its ethically wrong for a business to know he has this corneal edema that isnt stable (obviously because the prescription changes a significant amount every year) and not advise him agent getting glasses and spend his money just to take it he spent over 400 this past set on glasses for all the lenses comforts for disappointment because he can't wear them. We would have gone back sooner about this matter but I had to do a little more digging and advocating to see more what corneal edema was all about. They advise you ain't getting prescription glasses till you have had lest two consecutive optometrist visits of no change in your prescription to get prescription glasses.

I highly recommend. Dr. Vanesian spent two hours with me going over my eyes. Lena, in the office,…read moreis also very helpful. Their computer records are linked with the Phelan office and I will be going there as well for followup.

It's a nice office, and the process for the eye exam and all went well. It's the back log at the…read morelab, and other reasons you'll wait a while for your glasses. They tell you 'about 2 weeks'. I'm currently still waiting for my glasses 1 month and 1 week later. I'm even told (over the phone) that my glasses were there yesterday, but that I'm unable to pick them up until I receive a text. Still haven't received that text into the afternoon the next day now. There was a backlog originally from the manufacturer regarding the frames, and I have been calling to try to figure out the delay over this time. There were promises made of communications back with updates, but I received none. The last time the glasses took close to a month. Plan on that. Knowing my glasses have been at the office for over 24 hours now, and not receiving that text...hm.

I set an appointment over the phone and it was super easy…read more Unfortunately when we got there, they didn't have the appointment in the system. They were able to squeeze us in, but it meant a longer wait because it was essentially double booked. The Dr was polite but didn't explain much. Even when asking questions about the process or prescription he wasn't very clear or direct. Picking out glasses was easy, staff were polite and helpful. I was a little surprised that they let us place the glasses back on the shelf after trying them on. The other place I go to would have you put them in a container so that they could sanitize them before putting them back. Glasses came when they said that they would and they were easy to pick up. They didn't offer any discounts or specials for buying things 100% out of pocket which would be nice. We'll come back here because of the insurance, but it's not my favorite eye place.

Absolutely horrible staff. The doctor is great but the staff in the front are worthless.read more

Great Place. Dr. Nguyen was very professional and reliable. Good customer service…read more Highly recommended.

When in for an annual eye exam. I have to say I will be returning in the future. Dr. Nguyen was…read morevery professional. He spent his time to explain what he was doing before he did it and actually listened and answered my many questions. Unlike most Dr.'s these days that says everything is fine and doesn't answer your questions (maybe because they don't know what their doing)...and I've been to quite a few different places. Great service. Highly recommended!

Dr. Wetzel is a kind and caring man. He is very patient with children and adults. His exams are…read morethorough and he is never in a rush, but explains everything in great detail. He cares deeply about his craft and is very knowledgeable. My husband and I have been wearing glasses since we were very young, he is by far our favorite optometrist. Friendly and knowledgeable staff as well!

My experiences, communication and services were disappointing to say the least. When scheduled my…read moreappointment I were told something totally different. I arrived ten minutes early. So I walked to go in and the door was locked. I went back to my car to sit down because I use a walker. Other people came to the door and they opened it. They called me to express that it was important that I arrive on time. When checked in at 9am no one told me they were behind schedule. After waiting until 9:20 am a young lady came other to get me. So I asked why her why wasn't I called at my scheduled time. The response wasn't what I expected since the other people were allowed in before 9am. So when asked why they were allowed in before 9am. I was told they had a 8:45am appointment. If my memory serves me correctly the office doesn't open until 9am. This why of customer service and favoritism is unprofessional.

Customer care, every time I called the first thing that was priority is my insurance, and if I was…read moregoing to pay with my insurance That wasn't even the reason for the call to begin with, Then the whole attitude behind the person who answers the call. You can tell. They really don't want to talk to you. When you leave a message, they respond with a cold text. That is even worse.. This clinic was highly recommended Highly recommended, but once you get in there, and you get established, the treatment is different I don't think that the physician knows what staff is doing with customers, I have an amazing insurance, and I'm OK with going elsewhere I shared my concerns with an employee, and when asked to speak with the physician that also became impossible This is why people go down the hill to get good services Very unfortunate I do not recommend going to this clinic. Sorry truth hurts

Golden eye Optometry is the best optometry in the high desert! It's clean organized and has…read morewonderful staff. Everyone has good customer service and they're very professional but a shout out to Caesar he's awesome! My husband and I have been coming here for a few years and they always have a lot of different brands. Definitely recommend this Optometry office.

I love this Optometrist! Been going for a few years and now my kids go there. They are in Walmart…read moreoff 395 and Palmdale. Appointments are easy to get, they take our insurance and it's convenient being in Walmart. The only negative thing is they don't make the lenses but right next door (like literally...ten steps) is the Walmart Optical shop, so Win/Win!

I was thoroughly impressed by Dr Doan. His ability to explain complex concepts using metaphors and…read moreanalogies is a gift. He corrected my eyesight by catching my "hidden prescription" and giving me the lenses I needed. His staff is pleasant and I never felt rushed. He is a gem in the desert!

I had a great experience here today.. i saw a bunch of negative reviews. I was skeptical of course…read more I thought the front office was very nice and treated me good.. I will be transferring here for now on...

This review is for the unprofessional office staff member.This girl knows who she is. She doesn't…read moregreet the patients and has a very aggressive and intimidating look on her face. I greeted her with a smile and Good Morning and she had a very nasty look on her face. She needs to work from home or have her hours cut until she learns how to treat the patients.