I got my nails done here last week and met the new owners. They seemed nice and enthusiastic about taking over the shop. I was happy they took over the previous owners were rude. So I had high hopes for the location.
Weeeellll, my high hopes were short lived. One of my nails got loose and came off. No big deal, it happens. I went there today and when I got in the girl asked me what I needed. I said a nail broke and I needed it fixed. She told me to take a seat.
There were only two workers today. Both of them had someone at their station. One full set and one pedicure. About 30 minutes into my wait a lady walked in who had apparently been there earlier to get a color change service. She sat down to wait.
When the pedicure was done, the color change customer was next and the worker started on her polish change. Then a lady walks in wanting an eyebrow wax. The worker stopped doing the polish change to wax eyebrows. In the middle of all that the lady getting the full set was finished. They sent her to get a pedicure and her friend who just finished getting a pedicure sat down to get a full set of nails!
At that point I had been waiting over an hour and I asked the worker why she let me wait an hour when without telling me that I waiting behind 3 different services? She claimed she didn't know and she thought her husband was coming back.
I was speaking to her about how rude it was not to say anything to me about it and to have me sitting there. So wouldn't even look me in the face. She literally started working on the other customer and ignored me. So I left.
I will NOT be back. The owners are trash. They aren't any better than the previous owners. There are too many other nail salons out here. I don't need to deal with poor customer service. She didn't even apologize for the confusion. She just shrugged her shoulders and said oh well. Tacky. Won't be back. read more