Today, I experienced something at your clinic I had never experienced before.
While doing the initial intake interview, Hannah (dental hygienist) implied that if I exercise my right as a patient to refuse the recommended treatments such as cleaning cadence and dental procedures, I would not be a good fit for the clinic.
I was trying to be as honest with her about the fact that I don't get more than one cleaning per year and that at times I may assume the risk of avoiding certain procedures that I can't afford.
She continued to interrupt me and talk over me. She walked out to consult with the dentist and said that he would come at some point to discuss after the initial exam. She continued to imply that patients who don't follow your recommendations would not fit your clinic.
At this point I decided to leave to avoid being charged for the exam and the doctor's conversation to follow if in the end I would still be "fired" as a new patient.
It is unfortunate that in order to have a patient-provider relationship with your clinic, I have to sacrifice my right to choose whether I follow your recommendations or not. read more