Mike & his crew are awesome people .. They installed a Beautiful floor throughout my house…read more. absolutely amazing job .. Highly Recommended

Mike bid a job onsight and when called to confirm increased his bid by 25 percent then set up a…read moredate for install but never showed or called.

I have used the Carpet barn for almost every flooring need we have had for the last 15 years. Atari…read moreand Richard have always gone above and beyond to accommodate our schedule and to get us a great deal. They have installed high end Brazillian Cherry floors to vinyl and everything in between and we have always been happy. If you need flooring call these guys, what they lack in size they make up for in great service. Eric Baird Baird Realty Group

Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

Stood in the office/showroom for half an hour without anyone offering to help. I asked one employee…read moreif she could help me with some samples and she just said she couldn't. Left without getting any questions answered. They don't seem interested in earning business. Poor customer service.

Horrible customer service and business practices. After purchasing thousands of dollars in running…read moretrim with an acceptable result (some issues with them not shipping the requested lengths, therefore incurring unnecessary waste), we ordered select cypress to construct faux beams as a central feature in the house. The wood that was delivered was absolutely warped (most was warped 0.75" - 1.5" in a single board), knotty and some pieces were even split. The wood was unloaded and the painter proactively jumped on it and began staining it. When the finish carpenter arrived the next day, he quickly pointed out the defects, and we immediately called North Rome Lumber. Brandon was quick to point out that if we had problems with the wood, we should have not accepted delivery and that once we did, he was no longer responsible. Zero remorse, horrible customer service, and completely unwilling to help find a solution. North Rome did nothing at all to rectify the situation and blamed us for accepting it, even though they obviously did not QC it before it was shipped. To avoid trashing thousands of dollars in lumber, we altered our design to shrink the size of the beams being built and invested several days in labor to trim down the lumber to be straight and splice/join pieces to remove the knots and splits. Now, several months later we needed a few more pieces of baseboard (custom profile) to finish out one last room of the project and Brandon is refusing to sell us the baseboard. In fact, he instructed the salesperson to not even call us back. Be advised that while North Rome Lumber has been around Tampa for decades, the newer ownership is not honoring its previous reputation and cannot be trusted to do the right thing when it matters.

Competitive pricing coupled with fantastic customer service and workmanship. Installed new LVP and…read moremade some repairs on 9 year old LVP. Flooring looks great! Extremely pleased. Shout out to Chris & Tim who performed the work. It was a pleasure having them in our home. Two hardworking, meticulous and polite craftsmen.

DPS installed LVP in my home. Service and value were excellent. They did it in record time. The…read morefloors look great.

Skylar did an amazing job explaining the installation process in detail and was very patient with…read moreus while we chose the flooring. He has a great sense of humor & made the process easier. After getting quotes from other contractors, we knew they were the best fit. My floors were just done and they exceeded my expectations. Definitely choose Cool Concepts.

When you call, Duane sounds like he cares about his customers. Then when a customer calls with a…read moreconcern, he ghosts you. Beware before you hire..... if you have issues after the job is done... Customers no longer matter.

A contractor that listens! He makes incredibly thoughtful recommendations. This is his craft, not…read morejust his job. Christopher is so easy to work with and friendly. The quality is impeccable. So happy we found him. Wish we found him sooner. Tiles are so smooth and level. Grout lines are thin.

This is our 3rd time hiring Christopher for a project at our house. I wrote a review for his first…read moreproject but did not for the 2nd or most recent, so I'm including both of those here! Most recently, he came to reinstall our new LVP on our 2nd floor. We (mistakenly) hired a different company to install the LVP (I didn't know Christopher did LVP as well!) and that company installed it at an angle. It looked terrible! Christopher came and very carefully uninstalled the LVP and baseboards to save as many boards as possible. He cleaned up the subfloor and added self-leveler, feathering it out to make it correct. He reinstalled it beautifully - and straight! As expected, he was detailed oriented and put in extra time to make sure it was done right. He even straightened up an angled wall which was bowed to ensure the baseboard sat flush. I also included photos from the bathroom he did for us in early 2024. He laid floor tile, wall tile, shower floor tile, added a niche in the shower, installed the tub and tub faucet! It all looks perfect and is still in great shape 2 years later! Not only is Christopher the best at what he does but I also feel comfortable having him in our home, even if we are not there. He's keeps us updated on the project timeline and is always friendly!

I had an antique 22 x 4 Asian carpet rolled up in a closet for 25 years. Called around and found…read morethese guys could cut and bind it and now I have 2 beauties! Price was very reasonable and they were so nice to work with!

My mission was to replace carpet in my second bedroom. I got a couple of quotes then called Carpet…read moreCorner. I was invited to see their carpet selection which I did the following day. Met Eric, he and his father are co-owners. Very personable and professional. I appreciated his suggestions on carpet quality and color. What impressed me was their very competitive pricing. I chose a carpet Eric recommended with a color which would tie in with my current wood flooring. I also ordered an upgraded pad Eric suggested. A few days later installers arrived and got right to work removing old carpet and pad ensuring all the old material was discarded in the trash. Both installers are real pros and very polite and personable. They even vacuumed the newly installed carpet! When they left everything was spotless; the carpet looks gorgeous and the upgraded pad makes for an unusually comfortable feel on my feet. I couldn't be happier. They are knowledgeable, and communicate well with the customer throughout the entire process. Continued success!

Purchased floors from John who was very knowledgeable, professional and provided the best price…read morearound Tampa. The installers, Tom and Warren, went above and beyond making sure our floors looked nice. We even had a sneaky area in our subfloor in which they corrected..I highly recommend the three of them if you want great service and nice looking floors!!

I am a former employee of this company, and If I were you, I would stay away from them. Some of…read morethe employees do their best, but owners don't care. They will gouge you for floor prep after the installers have removed your existing flooring. I had one customer that was charged 25% of their order to do floor prep. They do this on their own without telling the salesperson. They told the employees and a customer that they fired an installation crew only to see them installing two days later. This crew is the owners son. They believe him over the salespeople and the customers! I sold a customer the best wood glue available and was told to substitute a cheaper version. I wouldn't do it. I was fired after having a very good month. I was given no reason for the dismissal. That was two months ago and I still have not been paid my commission. They lie and so underhanded things all the time! It is a shame really, they have a great showroom and a great location. Most of the customers I had while I was there were very nice. Please stay away from them!!!