1. It Is Finished

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Lutz, FL

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It Is Finished

2.9 (12 reviews)
Updated 1 month ago

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This is what my floor looks like now

The laminate flooring It Is Finished installed in my home is cracking and coming up off the floor. Multiple requests for help have gone unanswered until now I have gaping holes in my bedroom. Our last request for help today was meet with a response that it has been too long and not their responsibility despite the fact we started calling only months after it was installed. I am very upset that we paid for a beautiful floor that didn't last 6 months.

Wood oak stairs stained espresso

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4 years ago

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2 years ago

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2 years ago

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4 years ago

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7 years ago

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5 years ago

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3 years ago

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5 years ago

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12 years ago

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Flooring Master

Flooring Master

(11 reviews)

We are redoing our floors and someone recommended this place to us. I am so glad they did. Great…read moreservice, prices, and tile selection. I will recommend them to anyone looking for flooring services.

We don't usually leave reviews, but this experience was too frustrating to ignore…read more We started working with Joey at Flooring Master after closing on our home on June 20th. Since we were relocating from out of state, we wanted the flooring done before we arrived. We even had our realtor leave a lockbox so measurements could be taken in advance. We finalized the details and paid the deposit on June 26th -- then communication completely dropped off. No updates. No responses to follow-ups. Nothing. My husband finally drove down to Florida on July 7th to figure out what was going on -- only to find that demo had just started, two weeks later. Worse, the wrong areas were demoed, including our kitchen, hallway, and bathroom, which delayed work on our daughter's room. That alone made this experience extremely stressful for our family. Installation didn't begin until July 14th, and our furniture (already delayed and sitting in storage) was scheduled to arrive the 18th. Flooring was incomplete, and we were told if we delayed furniture again, they couldn't guarantee a future delivery date. We ended up picking up additional materials ourselves on July 21st, just to keep things moving. I had to call again on the 23rd to find out when they'd finish. They finally came on July 26th to complete the last room. The crew was friendly and the floors look nice now, but we had to ask them to reinstall all the doors and finish the master bathroom. The lack of communication throughout this entire process was unacceptable. We still have more rooms to do, but we will not be using Flooring Master again. We can't recommend them to anyone.

It Is Finished - flooring - Updated November 2026

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