Bottom Zupp of Safety Harbor, Florida
On 9/2/2021 at 4:30 AM…read moreI water skied across our kitchen floor and the discovered our hot water side of our utility sink was spraying water at an extremely high pressure and subsequently discovered that our 85-gallon commercial grade water heater was pushing out cold water. We contacted Vet*Cor who did a fantastic job in the mitigation process but determined our 'Engineered Hard Wood Flooring' in the family room and formal dining room must be removed due to moisture readings throughout the two areas.
Initially Ver*Cor was going to use their workforce to remove the engineered hard wood flooring but when we verified the glue had to be removed as well, it was determined by the Vet*Cor Project Manager a professional floor removal company needed to be hired and his recommendation was Bottom Zupp.
While Vet*Cor worked with the insurance company to make the proper arrangements I first checked out their web page and was immediately impressed (www.bottomzupp.com) then I contacted, via email, Ms. Hilda Huertas who answered all of my questions to include pricing, first available date to do the work, and will keep an eye out for the contact from Vet*Cor. A couple of days later Vet*Cor advised us the date for the wood flooring destruction was set on 10.01.2021.
Bottom Zupp the next day sent out their estimator (apologies I did not get his business card) but he was a no-nonsense gentleman; however, after he did his assessment he verbally brought me into the project, answered every question I had, provided some guidance, advised me of what to expect, and advised that the project will be done and accomplished in one day.
Today, Mr. Sean McCarty/Crew Leader and Mr. Keegan Gunderson arrived at the time specified, introduced themselves, asked to look at the work area, asked a few pertinent questions, and then advised they would start the destruction after about an hour of prep time. As well, during the prep time, Mr. Tyler Matthews/Production Manager arrived, met with Sean and Keegan, discussed the approach to the destruction and advised Sean and Keegan, if they needed him to give him a call and left for Sean and Keegan to complete the project.
The prep was outstanding with the emphasis on protecting the rest of the house from the debris being generated and the dust. Sean advised that he would ensure the A/C would be turned off at the critical times and then turned back on - he even recommended bringing the temperature down for our personal comfort when the A/C was going to be turned off. They also made sure that there would be no damage to the areas of the house that had to be transitioned by their 2,500-pound machine by putting down appropriate protection. Sean, who was the machine operator, took all precautions bringing in the machine and driving it out of our home avoiding large pieces of stored furniture.
From the moment they started their prep work to finishing cleaning up the entire work area and areas just outside of the work area Sean and Keegan stayed on task the entire time - they did not take lunch. The started at ~9:30 AM and finished at ~4:00 PM (time is not exact). They did an outstanding job. As well, they allowed me to ask questions during the process one of which was to verify under the wood there was moisture which they verified and showed in the areas where the water was known to be, the glue came up with the wood, in a smaller area where the water was not as concentrated, they had to put in more elbow grease, to include hand tools, to get the wood flooring glue up. Besides their professionalism they had an incredibly positive and friendly attitude; I was extremely impressed.
If you want any type of flooring taken up much quicker and more efficiently then there is only one choice - Bottom Zupp.
If you want to ensure you get a crew that knows what they are doing, exemplifies professionalism, friendly, and Customer Centered you will not be sorry if you request Mr. Sean McCarty and Mr. Keegan Gunderson from the Safety Harbor office of Bottom Zupp.