KDBC recently completed a kitchen renovation project for us. As we write this review, we are trying…read moreto remain mindful of several factors, some of which were outside of KDBC's control. Like many people, we've experienced a noticeable decline in service quality and reliability since the COVID-19 pandemic, and that reality has inevitably influenced how we evaluate companies today.
TL;DR: Would we recommend KDBC for a kitchen project? Yes. Despite a few challenges along the way, we would rate our overall experience 4.5 out of 5 stars.
For those interested in more detail, keep reading.
First, we want to be clear that not everything went perfectly during this project. However, our project manager's responsiveness and commitment to addressing issues quickly prevented what otherwise could have been a much less favorable review. Whenever we raised a concern, he immediately worked toward a solution.
One lesson we learned, and one we would encourage future customers to keep in mind, is to ask questions about the subcontractors involved in different aspects of the project. That alone, was the primary factor that made parts of our experience somewhat mixed.
We had an excellent electrician team and excellent cabinet installers. However, we were less impressed with the cabinet installers' cleanliness. They did not consistently clean up after themselves, and their boots were placed on items such as appliances or counters which we thought they would be more careful about. Similarly, the backsplash installation was a mixed experience.
At this point, you might wonder why we would still recommend KDBC. The answer is simple: the project manager assigned us. Shane ensured that every issue we reported was addressed promptly and to our satisfaction. While this meant that it added a few days to the project timeline, it also ensured that we were happy with the final result. His level of responsiveness was genuinely refreshing. We received regular text updates, and whenever we reached out with a question or concern, we typically received a response within an hour or 2.
As a result, our concerns are less about KDBC as a company and more about some of the subcontractors involved on this project. If we were starting a similar renovation again, we would spend more time asking questions about which subcontractors might be assigned to various aspects of the work before signing a contract.
We would also like to end this review by recognizing KDBC's electrician team and their master "jack-of-all-trades," Ryan (all of whom are employees and not subs).
If there was one individual who left us especially impressed, it was Ryan. He seems capable of dealing with just about anything and was responsible for the finishing touches on the project. He is attentive, clean, thorough, and helpful, and he even corrected issues left behind by some subcontractors. His craftsmanship stands out. If we ever to redesign a kitchen with KDBC, we would ask whether Ryan was still with the company and request him by name. That is how impressed we were.
Finally, we want to mention the experience before the project began. Throughout the planning and sales process, we felt very well informed by our Design Consultant, Frank. We never felt pressured to make decisions, and every question we asked, at least the ones we knew to ask at the time, was answered promptly. The team was also very accommodating, whether that meant inviting us to their showroom or visiting our home to discuss samples and design options.
Overall, KDBC delivered a beautiful finished kitchen, and their commitment to customer satisfaction ultimately outweighed the challenges we encountered along the way. While we would encourage future customers to ask questions about the subcontractors assigned to their project, we would not hesitate to recommend KDBC based on the professionalism, responsiveness, and dedication demonstrated by Chris, Ryan, the electrician team, and the broader KDBC staff.
Final Rating: 4.5 out of 5 stars.
