Honest mechanics. The wife was on a long cross-country trip, and started hearing a noise at…read morehighway speeds that sounded like either tires or a bearing. Big O in Rolla was the closest spot that said they could take a gander. A mechanic drove the Highlander, and put it up on a lift for some diagnostics. He confirmed that the bearings were fine, and diagnosed the tires, with some feathering. We had had the struts replaced the week prior to the trip - diagnosed because of the tire wear (no noise). So the explanation made sense, though we don't know yet why the noise only started when it did. The main point: Big O gave us a good diagnosis, an honest opinion, and peace of mind for the rest of the big trip. They didn't charge for the work, and didn't try to force an unneeded repair. If I ever need auto repair or new tires near that part of Missouri, I would definitely talk with Big O. We appreciate it.

I Bought 4 brand new tires and had them installed in my car. Everything went well but when I read…read moremy invoice I noticed that they slipped a tire protection plan for $135.00 that I did not authorize. When I called to ask why the extra charge there were insistent that they did explained it to me. But that was not true. While Big O Tires officially states that their Pro-Tec+ protection plan is automatically included at no extra charge on Big O branded tires, individual franchise locations have faced serious scrutiny and legal action for adding paid packages to third-party tires (like Michelin or Continental) without disclosure.

Never trust them! Showed me a raggedy air filter held together with paperboard and full of pollen…read moresaying that I needed it to be changed and that it would only cost $23. I told them I would change it later. I bought a new air filter and pulled the air filter out of my car and it was only slightly used and a much higher quality filter than they had showed to me! These men are con-men! I'm guessing they did not expect me to change it myself and get caught in the act!!!

What horrible customer service! I had my oil changed here a couple weeks ago, and while I was out…read moreof town yesterday, I had a huge oil leak that required me to add oil to my engine to even drive it to the nearest place to have it repaired. After paying an extra $30 for a new filter (the one Speed Lube put on was faulty) and 4 more quarts of oil, I talked to Speed Lube when I returned to town. They rudely told me that because I took my car to another place my warranty was void, and were unwilling to work with me, and offered nothing for my time and trouble. Rather than addressing my concerns, they acted like I was the one who had done something wrong. Do not take your car here unless you want spotty workmanship and terrible customer service.

I normally don't leave reviews, but I feel obligated to warn others about my experience at the…read moreRolla Walmart Auto Care Center. In October, I had an oil change done here. After driving for only 2 days (200 miles), my oil pressure light came on. When I checked the dipstick, there was no oil at all in the engine. I had to get the car towed back to Walmart, and they admitted the oil filter had been installed incorrectly. They refunded my Uber ride to Walmart since i couldn't drive my car, the oil change, and the replacement filter I had to buy because they didn't have one in stock. I thought the issue was resolved, but a few hundred miles later I noticed a large puddle of oil under my car and, again, no oil on the dipstick. I took the car to Valvoline, where they told me the oil filter had once again been installed incorrectly. My skid plate was soaked with oil from the leak. Had I not caught it, this could have caused serious engine damage. I have documentation of both incidents. I'm sharing this so others know to be very cautious about getting an oil change at this location. Two separate oil filter installation errors in such a short time is unacceptable, and it could have destroyed my engine

Walmart auto care/tire center went way beyond expectation's. A group of boys (including my son) was…read morecoming home for the weekend from college. About an hour and a half into their 6 hour drive, the vehicle they were driving in got a flat. They put the small spare on and looked around the town they got to for a tire. Best anyone could do was to get one in next day. They made some more calls and Walmart in Rolla had a tire that would fit. By the time they made it there it was well beyond the tire center closing time (by a couple hours). They could sell the tire but not install. After speaking with the boys, the staff member said he would go ahead and put it on for them so they could continue their trip home. I don't have the associates name, but thank you! That is exceedingly above and beyond the expectations of that individuals job responsibilities. The boys did make it home that night thanks to one persons selfless actions. Thank You!

Mr Andrew was fantastic! !! 10/10 service!!! I was able to come inside and wait in the AC while…read morethey changed my oil and brought my car around. Super quick and very nice folks

If you value honesty and your car being returned in the same condition or if not better condition…read morethen when you left it, then I would not recommend coming here. October 14, 2025 I brought my Toyota in for a simple rear brake pad change. When I brought it in it had zero lights on the dash, everything worked as should and I had zero issues with the car. I waited 3 HOURS on a slow day and was stuck 30 minutes after they closed just for Joey to finally tell me (mind you he was very worried) they can not get my car out of maintenance service mode and my parking brake isn't working. He told me to come back in the morning. When I got into my car, my dash has serval light on, messages popping up, I could not use my parking brake, cruise control, or see my digital speed. Not that I expected a discount but they charged me full price $236.71 and NEVER apologized. I brought the car back the following day, Austin and Joey messed with it for several hours while I was at work. Austin told me it was throwing codes and one code worried him so much he did not want to touch my car until the owner Travis got there to look. I waited hours in the waiting room only to never see Travis nor did he speak to me when it was that serious. Austin tried to tell me it must be a wiring problem, it was probably wear and tear and things like that just happen. They said I would have to take it to Toyota and to let them know what happens. Only if it was something they TOUCHED would they pay for it 100% is what Austin told me. I took it to Toyota the following day and turns out they never correctly connected the connector or put the pins back in on the actuator. It was $199.38 for repairs. October 17th I brought Joey my invoice from Toyota only to be greeted with clear annoyance/anger that I had already paid to fix it because it now caused him to file "a lot of paperwork" I did ask Toyota how to handle this situation prior to paying and they said they do not get in the middle of issues like this and to take the invoice to jiffy lube and they would have to reimburse me, to which I relayed that information to Joey and he was more upset as if it was my fault they did not give me clear directions on who should pay for the repairs. Joey told me to give him a few days to file the paperwork and send it in and he would get back to me on it. To which never happened. I contacted Travis the owner because I was taken back by the attitude they now had with me. He told me he had no idea what was going on but reassured me it would be taken care of. Fast forward to now January 14, 2026 I tried to contact them SEVERAL times for almost 3 MONTHS to only be told to leave a message and someone would call me back. No one ever called me back, they completely ignored me. Yesterday I finally got in contact with Joey only for him to be annoyed again and asked me what I wanted. I told him he was supposed to get back to me which never happened and ignored me for months so what is going on. He told me there was nothing he could do for me because a technician never went to Toyota and I'm past my 30 day or 3,000 mile mark warranty. I now understand why they ignored me for 3 months. However no one said a word about a warranty nor that a technician needed to go to Toyota. Even when I took Joey the invoice he never said a word about it, his issue was the fact I paid to repair my car because it's my only reliable car I should add. I asked to speak to cooperate or Travis the owner because this has been extremely unprofessional and if not I would be contacting the BBB. Not even 30 minutes later Joey calls me back telling me that they will look into it but needs a copy of the paper I already gave him because they conveniently lost ALL files they had about this situation. Today he asks for my current mileage on my car as if that has anything to do with what happened in October. I feel like they are just running me in circles and nothing will be resolved. They have gave me excuse after excuse after excuse. I have everything documented and recorded, I just didn't have enough space to type it all.

While on our way to Houston, Tx from St Charles, Mo our car…read morestarted vibrating, so we stopped in at Plaza Tire, in Rolla, Mo. Virgil was so helpful and balanced the tires - we were in and out and back on our way! Even though the bad news was that we needed new tires, unfortunately, they didn't have them in stock. We have our cars regularly serviced at Plaza Tire in St Charles and highly recommend this business.

Always honest with quick high quality work! Management is easy to work with. They've always done a…read moregreat job for me.

I received excellent service in an emergency situation. Mike was super helpful and informative. I…read morehighly recommend!

I've been to Mike's Car Care several times in the past few years. I've always been treated fairly…read moreand the work has been great. Good for basic car care and minor repairs. If Mike can't do the work, he'll recommend someone who can.

My fiancé' and I have been driving cross country from Massachusetts to California and have been…read morehaving difficulty with the Jeep Cherokee that we had recently purchased. Our last mechanic in Massachusetts had the car in, not once....but twice for a cylinder misfire. And failed to replace it despite having the car in his possession for days at a time. When the car started having difficulty by the time we reached Rolla, we were at our wits end. Luckily the person we were staying with recommended John's Firestone. Within a day they diagnosed the problem and got us the CORRECT part to help get our car back on the road again. We don't live in town, but these guys saved our butts. We highly recommend.

Awesome service! Very friendly and helpful. They are our go-to for auto repairs. They are super…read morehonest too. We know exactly what repairs were made and the conditions of other things like how much life our brakes and tires have left. They don't upsell either.

My water pump went out on my diesel while camping at Echo Bluffs. They were booked solid for the…read moreweek. They were kind enough to work the truck in. Jon knew what he was doing. Highly recommended J&D. Side note thank you Willie for the hospitality and the ride back.

From the owner: We are here for all your automotive needs! Diagnostics, oil changes, brakes, A/C, heat, tune-up and…read moreengine maintenance.