Honest mechanics. The wife was on a long cross-country trip, and started hearing a noise at highway speeds that sounded like either tires or a bearing. Big O in Rolla was the closest spot that said they could take a gander. A mechanic drove the Highlander, and put it up on a lift for some diagnostics. He confirmed that the bearings were fine, and diagnosed the tires, with some feathering. We had had the struts replaced the week prior to the trip - diagnosed because of the tire wear (no noise). So the explanation made sense, though we don't know yet why the noise only started when it did. The main point: Big O gave us a good diagnosis, an honest opinion, and peace of mind for the rest of the big trip. They didn't charge for the work, and didn't try to force an unneeded repair. If I ever need auto repair or new tires near that part of Missouri, I would definitely talk with Big O. We appreciate it. read more

Third visit. First went okay except took 4 hours to put on tires. Second visit. couldnt get a tire off So tried to tell me to come back Monday. That there guy was gone to get a tire off. So I went got tire taken off a valvoline in Sullivan mo. I returned today to get that last tire put on. Tyler says he might have to schedule to get me in. Mind you I've had to go somewhere else to get a tire off. N take a day off work. Now you want me to come back. no. Now I have to sit and wait. Terrible business. After today I will take my money somewhere else. They do not know how to treat there customers. read more

They are constantly inconsistent about the report. It has happened to both me and my fiancé. He went in yesterday for a front end alignment and was told the inner tie rod needed replaced and that was it, took it back today with the replaced tie rod and now there's seven other things that need replaced that were not needing replaced yesterday. read more

I went in for a simple state inspection. They failed me and said I needed a new tie rod. What they didn't know is that I'd had that tie rod replaced a few months ago and knew for a fact it was good. Went to a different shop and passed inspection easily. DO NOT GO HERE. They tried to scam me out of $250 for a new tie rod and an alignment. I can't comment on their tire shop, but I can't recommend any services for a business that operates on lies and fraud. There are plenty of good mechanics in Rolla -- this is not one of them. read more

If you want a person mess with your vehicle and lie to your face then this place is for you. I usually drive a hour out of my way to get tire rotation because they won't warranty tires if you do yourself. I take it st Robert's location and my truck is fine. The time before I had to go to Rolla and they say my whole front end is shot. It's all new with 10k on everything. This CB last time went to St. Roberts and guess what ? Not even one single issue with the truck. read more

I was in Rolla, MO for a wedding from Ohio. I took my car to Big O Tires for an alignment before my return. The service was great and the charges were very reasonable. They gave me a discount regardless of the fact that I was from out of town and not expected to be a repeat customer. I did tell everyone at the wedding how good Big O Tires service that I experienced. thanks so much for your honesty and great service. Don H read more

Brought my truck in for the clutch to be replaced just to get my truck back and it was pouring fluid out from the transmission and the emergency brake is also messed up now and was told that going in reverse the brakes lock up and got charged for them "adjusting the emergency brake" but it's not their fault because its a "wearable part" I've never had an issue like that with this truck before. extremely shady people. I will never go back to these liars and cheats. read more

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Amazing experience with Dakota Selby at Big O this weekend! Hit something ( no clue what ) ripped a hole in the side of a tire that I had just purchased 2 weeks prior in KC. Dakota asked if I had purchased the warranty, but I wasnt sure if I had or not. He went out of his way to contact the KC store, confirm that I had purchased the warranty. I didnt expect him to take this extra step, I was fully prepared to just pay for a new tire. His customer service skills are well above average, and I appreciated his attentiveness. He saved me a ton of money and had me back on the road in under 1 hour. What could've been a completely horrible, expensive, and stressful moment ended up being pleasant, quick and less expensive than anticipated. Thank you Dakota!!!! read more

Went in for a flat repair. No one would answer the phone prior to calling. Walked it. And told me it was $18. Then jacked it up to $35 when he looked at my truck and got an attitude. Id leave negative stars for this worthless place if possible. read more

dropped my truck off for oil change tire rot and align and them to give a once over and top fluids. they tell me they can't align it because it needs a bunch of front end parts. on a brand new front end...clearly didn't check over because not a mile down the road I pull in the gas station to see they didn't top fluids at all. making me question why it took 3 hours from my appointment time. I used them a few weeks ago to do same on our company vehicles and the did pretty much the same thing. do not go here. read more

I've used Big O a handful of times over the years... Their long hours on Saturday have saved my hide a time or two... Never had a problem. Prices are average. Never a problem with service or treatment... I will do business here again... read more

went in for a tire to be replaced and they some how new my air filter was bad....how would they know that by just looking at the tires, then took them two hours to do it! never use them if you can and if your forced you better have money becuse they like to jack up the prices when your in person read more

Big O does NOT honor their warrantees. I bought a full set of pricey tires 1.5 years ago. I got a flat and drove a quarter mile to a safe place to put on my spare. Took the tire in and they said it had too much damage and I voided the warrantee. If you get a flat you are ON YOUR OWN with these jerks! read more

TERRIBLE. I went in for an inspection because my license plates needed to be renewed. Long story short-- I wasn't comfortable paying $600 for ball joints when mine were FINE, so I took it across the street to Plaza and they had it inspected (passed) in 30 min. I feel bad for anyone that has ever trusted this establishment. Simply put, they are THIEVES. read more

This is from my Chris. To the young man that helped me with the tire so that I could get to the hospital in Chicago you went way above and beyond the call of duty. I really appreciate it. Because of you I was able to get to Chicago with no problems and I will recommend you to anyone. Than you so much and God bless. read more

I had a very bad experience with them several years ago. I thought maybe he was having a bad day so let it slide but never went back til last month. OMG!! Things have not changed still terrible rude nasty stupid guys working there. I don't expect to be treated like royalty but a bit of niceness would be good. Never never going there again as long as I live. read more

I like that they give you a free cup of coffee, but it took them over 2 hours to do an oil change and put on 4 tires.

The Rolla Big O Tires is very consistent. Customer service, friendliness of staff, very competitive prices and speed and quality of service are why I keep coming back. read more