If I could give Value Inn Bellflower ZERO stars, I would! However Yelp only allows a post with at least a one star rating. I booked to stay here for one night on a Saturday because I was attending a friend's birthday party who lived in the neighborhood and did not want to drive home after drinking.
From the moment I arrived to check in at 4pm, the man at the front desk was incredibly rude. Rather than a warm welcome, I was met with indifference and attitude, as if my presence was an inconvenience. Any questions I asked were met with curt responses, and it felt like I was being rushed away instead of assisted. When I was charged $100 dollar deposit and I kindly ask them what the rules were of the hotel, the man angrily answered that the rule was no smoking (I am a non-smoker). When I finally was given my room key and headed up to the room , I was accompanied by my sister and her fiancé who came to quickly use the restroom and change for the party we were attending down the street (they were not staying the night). My boyfriend arrived shortly after and as soon as he stepped in the room, two Indian men, who worked in the office (probably also living on the premises) angrily called me yelling! They threatened me and said that" I violated their rules and I needed to check out immediately and they were going to call the cops." I had only been in the hotel room for 20 minutes and although I explained to them that my sister was only there to use the restroom and change, they said they didn't care & that they were going to call the cops.
I booked the room on Expedia, and when I came to the front desk to check out, they continued to yell at me for no apparent reason and said that I wasn't going to get a refund. I told him that I didn't care, and they were treating me like a horrible guest, when I was for only 20 minutes total. They were extremely disrespectful & unprofessional. When I told them it was unnecessary for two men to be yelling at me as a woman, they said they didn't care if I was a woman, and that I could go get a man so that they could talk to him exactly the same way they were talking to me! I am surprised that the disrespect they give their customers has kept them to continue staying in business!
The people that were in line waiting to check in at the lobby were in disbelief to see how the two men were barking at me & mistreating me.
The room itself was mediocre at best, but it was the lack of professionalism and common courtesy from the staff that made my 20 minutes visit truly miserable. I've stayed at budget hotels with better service and friendlier staff.
I do not recommend this hotel to anyone who expects even the most basic level of hospitality. There are far better options nearby that actually care about their guests. read more