Nice ambiance and very clean. Front desk people are nice and friendly. The room smells good!! We're…read morevery comfy during the stay!! Highly recommended!!

Bedbugs!!!!! The hotel looked clean, but the day after we came home my daughter and I had bites pop…read moreup on our legs and arms. We shared a bed. I went to the doctor and she confirmed bedbugs. The dr suggested marking each spot with a marker to see if any new bites showed up. Yep, my husband now has bites. I now have a $150 appointment set tomorrow with a local company to come spray our home as I am so grossed out. I will be rebutting the charge with my credit card company.

My family and I had a wonderful stay here! We had the double queen room and that was plenty of…read morespace for 4 people. Our room was very clean with a coffee maker as well. There wasn't a fridge but we will request one next time. Our bed was very cozy and the air conditioner worked great. The staff was super friendly and helpful as well! It's walking distance to Portos, which we loved and Starbucks is next door too. We will definitely stay here again. The hotel was pretty quiet which was nice.

I'm a little torn at how to rate this Courtyard by Marriott location…read more On one hand, my room was outdated and the elevators to the second floor (this location only has two floors) is not right by the lobby, but rather towards the middle of each hallway, so not very intuitive. The two-queen room I got had a balcony facing the courtyard / pool area, so that was nice, but the room smelled of stale cigarette smoke, even with the air running (I mentioned it to the front desk so I wouldn't get hit with a smoking charge on my account). I did appreciate the empty fridge to store leftovers and drinks and the ability to stream from YouTube on the TV, so I could have what I wanted to watch and listen to for background noise while in the room. On the other hand, there were some perks of staying here. The most convenient thing is that Porto's is across the street. Trust me when I say, do not drive over to Porto's. Take advantage that you're at the hotel across the street and walk over to save time! There's also lots of uncovered parking on both sides of the property, so you can pick where to park to be closer to get to your room, though it's an open lot, so anyone can come in and out and there's no shelter from the rain. The lobby area has been renovated and is really nice if you need the space and quietness to do some work, wait for your room to be ready, or just to hang out. Staff was pretty awesome too. We had to blow up some balloons and they allowed us the use of an empty meeting room so that we do not disturb anyone in the lobby.

I stayed here with my family (2 kids included) for a little less than a week. We booked this due to…read moreits location and free shuttle. I love that DoubleTree offers complimentary cookies. My kids enjoyed them so much. The hotel room and amenities met my expectation for a hotel. We did have some issue with the hot water in our bathroom. But I was able to call the front desk, and they were able to send someone to fix it the same day so finally, hot water in the shower! I wanted to talk about how AMAZING the shuttle service is. So they provide a complimentary shuttle service to Disneyland and Knotts Berry Farm. My kids actually enjoyed the shuttle service and it worked out really well with timing for us to travel to the amusement parks without worrying about driving/parking. They have a phone number you can text to make/cancel reservations, they do require advanced notice for this. Each time, they do send a confirmation text so I know I will be picked up. The shuttle may run on time or a little bit late or even a little early, but overall, it was a good experience with it. We always arrived to the stop early enough so we can board. The shuttle does allow strollers without issue so that is great. I think the biggest perk of this place is the shuttle service. Also, parking at the hotel is easy. There's plenty of parking and they do not charge for parking if we are a hotel guest. They provide a parking pass to use during our stay. In the evening, the spots closer to the hotel are taken but still plenty of parking. This is a great location in Buena Park, it is very close to Portos as well so that's a great bonus!

My favorite hotel in the OC area. I've visited twice now to spend the night before visiting…read moreDisneyland. It's affordable with large spacious & CLEAN rooms, the beds are comfortable, the air conditioning is amazing, the free cookies are delicious & the best perk of all: FREE PARKING! The front desk staff are nice, thank you Nike for offering us water upon arrival. This has become my family's go-to hotel to prepare for a long day at Disneyland, it's in Buena Park but the drive to the Disneyland parking lots is roughly 14 minutes! I highly recommend this hotel if you are in OC & looking for a place for a short stay.

Excellent Breakfast buffet... Amazing service from Rodolfo…read moreand Russell. Great costumer service. And teally clean

Amazing hotel with great service, amenities and food. Rodolfo makes the mornings a bliss!read more

Leonor was very helpful and kind. She offered herself in helping me pour sugar into my coffee. She…read moreis exceptional and amazing.

After reading some of these reviews, I decided to reserve a room using my Expedia points. The check…read morein process was easy, The after hours Front desk staff were very nice and I was only here overnight, so I tried to make the best of it. The room looked run-down, carpet is stained, stains around the base of the bed, the sink was clogged/broken, there were dead gnats on the ceiling in the tub area, TV remote control was not working and I smelled marijuana coming from one of the rooms next to me and the walls are super thin, so you can hear everything! Not much I could do since I was already here to spend the night and paid in full. This place definitely needs some major updates and better maintenance.

My family and I stayed April 8 through April 9. In my party was- my husband, our son ( 5 years…read moreold) , our daughter(1.5 years old, our infant (2 months) my mother and myself. Overall, great experience & I would stay again because of the convenience located next to the park. When I was growing up, I would visit Knotts Berry Farm almost every single year from the time that I was five all the way to 13 or 14 years old. I am currently 38 and I haven't been to the park in over 20 years. This was a spur of the moment trip and our family lives about eight hours away from the park. We're from Northern California. So it was really convenient to do a bundle package and get all our tickets included and our hotel stay and our breakfast. Pros- hotel room size. We had two kings and a pull out couch and the room felt very large. It had a bar area, coffee pot, small fridge, a sink outside the bathroom & the bathroom with a tub/shower combo. I had to wash bottles so I really did appreciate the sink outside of the bathroom. Large families-- it's able to accommodate large families. Soooo nice!!! I looked at a lot of hotels and a lot of them would only offer two queen beds. Clean- things were clean and pretty lobby Shop- inside the hotel is a shop and you get a discount when you shop there as a hotel guest. But I also found the boysenberry tea that was sold out of the rest of the park there. Breakfast- our particular package came with breakfast. So you have to make a breakfast reservation in the morning and it included a buffet breakfast. Which was probably one of the best buffet breakfast I've ever had and I was especially surprised at how good the eggs were. Restaurant/coffee- there is a coffee shop and a restaurant on site. I tried the buffet breakfast out of the restaurant which was delicious, but I did not try any of the food but it's really nice to have that accommodation. Con -poor water pressure - difficulty figuring out how turn on the lights in the bathroom - coffee pot in a place where small children can get it - elevator door. We had a situation where our son was entering the elevator as soon as somebody exited, and the doors immediately started closing it on him and it didn't stop or reopen even though the door was actually touching his arm. I was pushing a stroller and there were people in my path as I trying to get to our son to put my arm in there or get him out. Thankfully a man who was standing right next to the door saw the danger and play both of his hands on the elevator door, trying to pry it open, and it still was trying to close. Thankfully it Finally opened! Our son was ok & I let the bellhop know about the situation. Per the bellhop the elevator doors are known to close quickly. I did let the manger know and asked her to check the cameras to review the situation. I do wish someone would let me know if the situation was looked into. I would totally stay again. I thought it was pretty comparable to what other hotels were charging plus it included our tickets and it had different hotel packages and it was on site. I do wish we had stayed an extra night. And I would definitely return.

We stayed at Knott's Hotel for a week. Overall, it was okay -- not amazing, but not terrible…read moreeither. Housekeeping came daily and kept the room tidy, which we appreciated. Bathroom cleanliness was acceptable, nothing noticeably dirty. The beds were decent, though not the most comfortable for a longer stay. One issue we ran into was the bed frame corners -- they stick out and are quite sharp. Both I and my kids ended up with multiple bruises throughout the stay, so that's something families should be aware of. Noise was moderate -- you can hear some hallway activity, but it wasn't unbearable. The fridge is very small, so don't plan on storing much food if you're staying multiple days. There also weren't many outlets, which made charging devices a bit inconvenient. On the plus side, there is a good amount of storage space for clothes. However, there's only one mirror -- with three ladies in one room, that made getting ready a bit challenging, especially with the tiny bathroom. The bathroom itself is very small with limited counter space. The pool was just okay, but the water wasn't great for our hair -- whether it's saltwater or the chemicals, it really dried out and damaged my daughter's hair. Parking is free for one car if you book directly through the Knott's website, but it's $25 per day for each additional car. The biggest advantage is the location -- it's very close to Knott's Berry Farm, which makes it convenient for families. We ended up skipping the Boysenberry Festival because the lines were too long, but it was nice being close enough to go back and forth easily. Overall, it's a convenient option if your main goal is proximity to the park, but it's more of an average stay than a comfortable or relaxing one.

This is one of the best Homewood Suites that I've stayed at…read more It seems new, so everything was fresh and clean. The front desk people were friendly and the location has some eateries shops and a Trader Joe's almost right next door, as well as a Costco behind that. Despite the location being on a fairly busy street, the soundproofing seemed really good here as I did not hear any traffic noise while sleeping (I did close the heavy blackout curtain) and it seemed nice and quiet. We got the large one King 'bedroom' suite, which has the bedroom completely separate with a door, from the outside area with the bathroom, full size kitchen and queen sized sofabed. This is great if you want two separate rooms. The kitchen was really large as well, with marble type countertops and even a large kitchen island. There seems to be plenty of parking here and we could even park our car so that we could see it from the room. The breakfast was standard Homewood Suites, ie., better than a lot of included breakfasts at other hotels. Compared to another Homewood that I stayed at recently near Disneyland, it's like night and day! This one is so much better. I would definitely stay here again when in the area and would recommend this location to anyone!

i like the fact i can book through my app…read more check in through my app with out seeing the front. i like that i can check out from my app. thats so baller status!! clean place!! love this place!!

Overall, I'm giving this hotel a 4 out of 5 stars. The…read moreCustomer Service was 5/5! The staff were helpful and friendly. The location is super convenient, too, which was a huge plus, and the price was on point especially compared to other nearby hotels. That said- the property itself just needs a little love and attention. I noticed the broken main hotel sign and the busted light covers outside the rooms--minor fixes that would make a big difference! But what would stop me from coming back? The other guests! Guests were inconsiderate and noisy all night long, and the kids in the morning treated the property like their own private, screaming playground. Bottom Line: Nice location and price point, but you'll need the patience of a saint (and some heavy-duty earplugs) to survive the guests!

I booked a room and paid in full. I traveled from San Francisco to Buena Park for a funeral. When I…read morearrived on location, I had no booking. I contacted Expedia and they had an option to contact hotel. My train was delayed and I was to arrive after 3:00 a.m. I did not cancel. Expedia claims never was able to contact the manager for a refund or credit. I arrived at the funeral with no sleep and loss of finances. This was Expedia's reply: After multiple attempts to contact the property on your behalf, we were unable to obtain approval for a waiver. Based on this, the original cancellation policy will apply. We understand that this isn't the outcome you were hoping for, and we regret that we couldn't make it work. If you still wish to cancel or modify your booking, you can do so online or through the app. Very unsatisfied.

Dave was an incredible and kind representative at the front. He helped me get my keys from the…read moreelevator door gap they fell into and he made sure to wait until I got them. He was kind from my check in too. Honestly the hotel should invest in something to get keys or items that drop in that gap because it's a large gap and it's impossible to get without special tools. Dave was creative and that guy deserves a raise for being a great employee

0 Stars if I could…read more Where to start.... Going to check in at 2:45pm for 3:00pm check in and we can't get in. The automatic doors won't open and it says you need a room key. Nothing regarding what to do if we are there to check in and the 2 ladies at the front desk did nothing to acknowledge or help us. We literally had to wait until someone walking up used their key to open the doors. I asked if those weren't the main doors (because there is another set across), and was told they are - just locked 24/7. I respect security for employees but... 2:45pm and check-in, in general, is 3:00pm. So how long until they were actually going to help us get in if that person hadn't come along?? The service with them was whatever. Basic check in and I had already completed the pre check in. Got our key and we're set for the 7th floor. The location is dirty and has stains everywhere and is outdated and not kept up on - or bare minimum kept up on. There is tagging on the metal of the elevators as well. The ice machine was working but leaking and they left this big puddle of water and just added a sign. Nothing to absorb it. We were really excited for a jacuzzi night. So we go down and have an issue with our room key not working. He had to jump the gate to get us in, to just see the jacuzzi blocked off because it's closed by the health inspector for improper pH levels and something else. So now we get our room key fixed and head up disappointed even more. The water came out brown at first for the shower and the pressure was horrible (as in lack of). I was extremely disappointed at the money spent as the last La Quinta Inn By Wyndham I had stayed at was amazing. This was just not it. We decided we were checking out the next am after their continental breakfast. The continental breakfast? Mini muffins, bagels and cereal. The self making waffle makers were not on. Just a cherry on top of lack of "continental breakfast". The only good employees we interacted with was Jose at night with our room key and Ally in the morning when checking out. The bed was satisfactory enough to sleep on and I did like that you can control your own temp in your room. I've been to older and/or historical hotels and have enjoyed their charm but they still kept up with basics. I feel they are just gonna let this place get run down and close it. I do not recommend coming here.

The only thing that's good or positive about this place is the fact that it is only a few minutes…read morefrom Knott's Berry Farm. Other than that, the stay for three days was dismal. Let's start with the actual check-in process. When I walked in, I felt a slight attitude from the women that worked behind the counter. I felt like I was bothering them to check in and did not really feel welcomed. The room itself is quite old and small, but did the job as it was only for me and two minor boys. However, there are a few things that I noticed off hand that were just strange and not up to the Marriott standards that I'm used to. First off the TV was very small and did not work. The AC unit was tricky because you could not set an exact temperature you could only set it to cool or hot and warm your room or cool your room down and then be forced to get up and turn it back off. That is absolutely ridiculous. You should be able to be comfortable at a certain temperature in your room as if you were at home. Also, the drape over the window is just a little bit strange and could be a curtain or something a little bit nicer. The actual room came with two queen, beds, a desk, a random chair in the corner. There was no safe in the room, which I guess you can ask for one at the front desk. They also don't clean your room every day so you have to ask for clean towels. However, when I came back a second day and asked for clean towels, I was told they were washing some? That was really strange. I felt like they should always have some handy. Was it really that busy there that they ran out of towels? Also, the guy that came to fix the TV was just really sketchy and I did not understand what he was saying. And why does the TV not have at least a TV guide. In order to watch the TV you have to just constantly hit the channel button and you don't even know what you're trying to find to watch. So I barely used the TV. The bathroom was also something to be left to be desired. They did not give us a tub mat, which was interesting. Luckily my boys are old enough that they don't need one, but I thought that hotels normally give those. Also, there was no extra toilet paper and I had to ask for some at the front desk. They literally give you one makeup wipe, a tiny bar of soap, no lotion and the shampoo and conditioner and body wash are stuck on the wall, which is pretty standard down from some hotels. The hotel lobby is just basic. The breakfast is so so and it's something that's included so we took advantage. The first day we went we were able to sit down and enjoy a little bit of our food. However, the second day was extra crowded and we really just took our food to the room because there was nowhere to sit. We did not use the pool, hot tub or the fitness room so I cannot comment to any of those things. Now I have a question because if I am being charged incidentals? What is that I am being charged for because we did not use anything that we could actually charge. The TV did not have pay per view movies and when we went down to the lobby to get a couple of snacks we had to use our credit card to pay for them. What is the point of paying a deposit if there is nothing to charge to your room? Also the elevator is a little bit scary and quirky. You don't really know if you pushed the button or not and you don't really know which elevator is being called because nothing lights up. I did use the laundry area which is four dollars per wash and four dollars per dry and again had to use my credit card. Again, wondering why I had a credit card on hold for incidentals. With all the other options in the area, I don't think I will come here again. Again the location is fine because it's close to a Korean marketplace as well as a couple of eateries and again Knotts. However, there's other places you could stay that probably do the job better than this place. The owners of this hotel really need to read the reviews and update this place!

Our family of 7 stayed here for a few nights and we were very happy with our stay. While the hotel…read moreitself needs some updates in the rooms and pool area, it offers everything you would need during your stay. They offer great free breakfast options, a laundry room, free parking, pool and hot tub, microwave, mini fridge, coffee pot, TV, and all the other necessities. ALL the staff were AMAZING!! They were all so kind and welcoming.