This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.

How on earth this place keeps winning in the local paper's "Best Of" is beyond me. If you try to…read moreget a human being on the phone, you're out of luck. Need a prescription? You're driving 45 minutes to pick it up at some hippie herbal store cause they don't have a pharmacy. After being told I 'sounded upset' after 3 WEEKS of them screwing up the prescription over and over and over, I was handed off by some weepy snowflake to someone who couldn't even apologize - I'm sure you can figure out what I'm saying by a quick glance at the staff photo. Lots of Baby Snowflake Karens. The only cool person was the vet herself! The best? When we got sick of their nonsense and went to our old vet, turns out that 1 of the conditions they claimed our kitten had, THE KITTEN DIDN'T HAVE. If you're gonna do a cash grab, be subtle about it. AVOID AVOID AVOID AVOID.

This is an edited review after calling this morning to try to figure out why I was suddenly charged…read morealmost $500 unexpectedly. The kennel had forgotten to charge a previous 2 night stay. They told me at one point that they don't keep a card on file, but I had given them my debit card to charge that stay and they forgot to do it. So when they remembered, rather than calling me and letting me know they were going to charge my debit card, they just charged it out and sent an invoice that said December 30. I changed my debit card number yesterday and will never give it out again this way to a business. When I called to find out what was going on, there was absolutely no accountability for the financial impact of forgetting to charge my card and then doing it without at least notifying me first. This was the culmination of several issues with the clinic. I won't go back.

I've been taking my dog (York) to Pet Smart for grooming and wanted to try something different…read more York is terribly nervous and scared when he has gone to the groomer. When we arrived at the groomer they greeted us, expecting York. The check in was simple (I used a Groupon for the first time). I received a text in less than 3 hours that he was ready. I didn't pick him up, the experience seemed fine. He wasn't as "stressed" when i arrived home. His cut turned out really cute. I will go again.

If I could give 0 stars, I would…read more Multiple times, they have not answered the phone when I've called to make an appt. They also put my appts in for the wrong days. The last time I will EVER bring my animal there, was the worst. My poor dog... we picked her up after texts they wanted to close early. The lady from the front who I've never seen there went back, was yelling at the dogs to move, she opened the door and I saw her push a dog. My dog ran out and urinated on herself and the floor. She's 3 and doesn't do that. I can't remember her last in house accident. She was also shaking and if you looked into her eyes, she looked like she was physically crying. I called the dog warden the next day to report them, and he said they already had open lawsuits and claims against this place. If you love your pet, keep them FAR away.

My dog has been going to TlC for over 6 years He enjoys going always looks great.and sometimes i…read morethink he sorry to leave. i feel very comfortable leaving my dog there because i know he will well taken care and loved tic hours are great and you can tell they love the dogs.

From the owner: Dog &Cat Grooming All Breedsread more

Great service. Daily updates and per photos. Wendy went out of her way to keep me informed about…read moreevery little detail regarding my cats. I would recommend her 100%.

Whenever we go away my biggest concern is care for our dogs. I always feel at ease and comfortable…read moreknowing Wendy and Karen are caring for our fur babies. They are trustworthy and reliable. I also love the updates with pictures that we receive after each visit. Makes me so happy that the pups are in good hands!

We have two older cats, and last year, one was diagnosed with diabetes. After realizing that our go…read moreto family sitter was not comfortable giving our cat his daily insulin injections, I looked around for pet sitters and found 20 Toes. I loved the care my cats received so much that when we went away again I made sure to book 20 Toes. Lori, the owner, sets up a consultation to meet with you and your pet(s) and go over their care and routine. She clearly explains company policies and procedures- including what they do in case of emergencies. She tours your home and makes sure she knows where your pet is likely to hang out, or in the case of my cats, hide. Her employees are well vetted and Lori maintains high standards for employment. 20 Toes will also bring in your mail/packages and water your plants. While you are away, a daily diary of the time spent with your pet is left, and you can also receive text updates and pictures. Seeing my diabetic and skittish cat snuggling with his pet sitter and playing with his cat toys provided such peace of mind. Quite possibly the nicest part of 20 Toes is that when I came home, the litter boxes were clean, the food and water dishes were full, and I had two very happy cats. For the peace of mind and the outstanding care that is provided, 20 Toes is worth every penny.

I will never entertain the idea of finding a new cat sitter after relying on 20 Toes. Lori and the…read more20 Toes Crew are absolutely amazing, thorough, trustworthy, and GOOD at what they do. After scheduling the week I needed the sitter via online/email, Lori (the owner) arranged a free "appointment" to meet my boy, go over various insurance/pet emergency/ home tour / info with my husband and I. She was extremely nice and pleasant, and I knew within 5 minutes that she was going to get along great with my 5 year old male, Diego. Diego tends to be quite shy, but warmed up with Lori during the week that I was out of town. She left a daily diary of her time with Diego, and also texted updates (with photos) to me throughout the week. I have never felt so at ease while away from my precious pet. I wasn't worried about him at all, and was able to enjoy my family at Christmastime. The rates are extremely affordable for the amount of attention 20 Toes gives to the furry little creatures. When I returned from my trip, I was pleased to find plenty of kitty toys laying out, food dish full, litter box spotless, and the daily kitty diary - which topped the cake. Lori was amazing.

We went to the store yesterday (June 21, 2021) a very nice professional employee was very…read moreknowledgeable about the ingredients for healthy food. She helped us pick out dog food that was is similar to the one we have been using for our dogs because we could not find the product that we have been using in this area. We moved from out of state and the very nice young professional employee found us another food that was very similar. And it's local and a family owned business. Which we really like to support. She also informed us that the food that we buy at a local grocery store was recalled and we had no idea that was happening. So we thank you for helping us with our dogs so that they are on a healthier diet. Thank you very much and will see you soon

Although the smell isn't always the greatest, this is a super convent spot to pick up all your pet…read moreneeds. They even have a cute bakery section for special treats for your fur babies! I picked up some cookies for my dogs first birthday and they were reasonably priced and super cute. Very close to my job where I can grab something on my way home. Very friendly and knowledgeable staff.

Bernie loves the staff mostly! Goes between their legs lol. He doesn't play with the other dogs…read moregenerally. All I have to say at home is "Do you want to go play with the puppies today?"....he then hops all thru the house!! We cannot go fast enough lol!

The rates for overnight boarding have gone up dramatically in the past year or so. Buyer beware…read more Also, there's a $10 per day surcharge for boarding dogs on holidays. When I boarded my two little dogs over the weekend I did not expect to be hit with $40 surcharges plus additional sales taxes. That was a surprise. The owner came out and explained that while it wasn't a holiday, it was winter break for schools so I was charged holiday rates for both nights for each dog. She was also defensive. She said her rates "are competitive" with other dog boarding facilities. A check of online websites showed me that her statement is not accurate. Camp Bow Wow's rates are higher. Some kennels charge more to board larger dogs, but at Camp Bow Wow we all pay the same rate even though my dogs are tiny. I've been a loyal customer for years. The staff has done well for my dogs. While I agree that good work should be compensated, but I disagree with the lack of notification. No one likes surprises. If you're planning to charge me holiday rates on non-holidays, you should tell me in advance or put in it writing on your website. That's only fair.