Great service. Daily updates and per photos. Wendy went out of her way to keep me informed about…read moreevery little detail regarding my cats. I would recommend her 100%.

Whenever we go away my biggest concern is care for our dogs. I always feel at ease and comfortable…read moreknowing Wendy and Karen are caring for our fur babies. They are trustworthy and reliable. I also love the updates with pictures that we receive after each visit. Makes me so happy that the pups are in good hands!

Very knowledgeable and eager to please. I'm always greeted…read morewith a smile when I walk through the door. The shop is always neat and clean . My three little ones can't wait to go knowing that they will be well taken care of.

I have 2 difficult dogs to groom, or that is what I was led to believe. .. until they went to…read moreVal's Little Pals. . She did an EXCELLENT job. They are clean, beautiful and took right to her. They loved their time with her. Super prices, close to home, happy dogs = happy mom.

The first thing you notice when you walk in is the smell of urine! I was new to the area and…read morelooking for a place to socialize my pups. I walked in to inquire about their services and felt like I was inconveniencing them just to be there. I didn't get much further than that because between the smell of the urine and the nasty attitude of the woman that I was attempting to speak with, it turned me off tremendously. If that wasn't all, you could hear dogs barking consistently as if they were either fighting or not happy to be there at all. I've subsequently had friends try their services only to be equally dissatisfied.

I consider myself to be extremely lucky to have not only found this gem, but to have found it at a…read moretime when they still had openings for new dogs. The owner is quite simply, the best. She lives for the happiness, and wellness of the pack and treats our dogs like they are her own. Because they are, they are part of her pack. Twice a week, my dog leaves the house excited and comes home exhausted. All day long I get updates of pictures and videos of the fun they are having. I love the security of knowing the owner of the business is the one actually watching my dog. I can't say enough how much of an asset Happy Paws is. This isn't just your run of the mill doggy daycare. The mile log waiting list to join also attests to how exceptional this business is.

Dawn knows your pet! She has a lifetime of experience with dogs. She knows your breed, even…read morebetter than you do. We visited and reviewed every kennel we could find in the Albany and Troy area. Creekside was the only one we felt comfortable with. We've used this kennel for a single overnight up to almost 3 weeks. I've been there when people were dropping off their dog for months at a time. That speaks volumes. Definately reccomend Creekside Kennel.

My dog stayed here from 4/15-4/21/26. When I picked him up he was very dirty with urine and dried…read morefeces on his feet and legs. He also had raw spots on his elbows and knees. Brook, the manager, told me he had given her no problems other than when she went to wipe his paws before bringing him out to me. She offered me a rag and when I asked what it was for she replied it was for his "piss paws". I was shocked. Why was he standing/laying in his own urine/feces? Was he expected to eat in that same space? He also hadn't eaten the food I provided (his normal diet) so Brook took it upon herself to feed him "canned food" I don't know what kind. Again, I never received a phone call to authorize this. Brook knew he had skin allergies (he was there with both his anxiety and allergy meds-neither of which were dispensed to him) and random food can cause this to flare up. After getting him home and thoroughly brushed, bathed and fed, I contacted the facility and questioned his poor condition and was (for the first time) told my dog was uncooperative and attempted to bite... again, I was never told this until that point. If I had known there was an issue, I would have gladly okayed using a muzzle as needed. I am upset and concerned and will NEVER let my dog come back to this facility. He has boarded at other places and never has he ever come home in such a horrible state. On the contrary, he always comes home in pristine condition. I never write reviews but feel this is necessary and people should be aware. I'm sad because I like to support local businesses but this is one I cannot get behind.

How on earth this place keeps winning in the local paper's "Best Of" is beyond me. If you try to…read moreget a human being on the phone, you're out of luck. Need a prescription? You're driving 45 minutes to pick it up at some hippie herbal store cause they don't have a pharmacy. After being told I 'sounded upset' after 3 WEEKS of them screwing up the prescription over and over and over, I was handed off by some weepy snowflake to someone who couldn't even apologize - I'm sure you can figure out what I'm saying by a quick glance at the staff photo. Lots of Baby Snowflake Karens. The only cool person was the vet herself! The best? When we got sick of their nonsense and went to our old vet, turns out that 1 of the conditions they claimed our kitten had, THE KITTEN DIDN'T HAVE. If you're gonna do a cash grab, be subtle about it. AVOID AVOID AVOID AVOID.

This is an edited review after calling this morning to try to figure out why I was suddenly charged…read morealmost $500 unexpectedly. The kennel had forgotten to charge a previous 2 night stay. They told me at one point that they don't keep a card on file, but I had given them my debit card to charge that stay and they forgot to do it. So when they remembered, rather than calling me and letting me know they were going to charge my debit card, they just charged it out and sent an invoice that said December 30. I changed my debit card number yesterday and will never give it out again this way to a business. When I called to find out what was going on, there was absolutely no accountability for the financial impact of forgetting to charge my card and then doing it without at least notifying me first. This was the culmination of several issues with the clinic. I won't go back.

Recently we had our Zoey spend a week at Carter Dog Boarding. We were going away for vacation and…read morewanted to leave her someplace where we knew she'd get the attention she needed, but would also be socialzed. Zoey had an amazing time! We also got some super fancy pictures of her and a report card! (She got an A) We love this place! We've already booked her for June!

I have nothing but great things to say about Leandra. She was awesome !!!!!! Contacted on Wednesday…read moreand meet and greet with my big little boy in Thursday and service was provided Saturday into Sunday. Her home was very clean and neat. She was ready for his little anxiety (so sorry) moment. Lol. But after my last sitter left and no longer keeps medium breeds, Leandra came to the rescue. Her heart and passion goes into doing this. The pictures during the day settled my family nerves. Thank to you so much !! I'll be back.

This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.

Zach is amazing. I worked with him for my reactive, stubborn dog and saw real progress. He's…read morepatient, knowledgeable, and gives practical tools that actually work. Walks are calmer, my dog is more focused, and I feel more confident. Highly recommend!

Today was our first training session with Kassandre and I can't praise her enough! We brought our 7…read moreyear year old Golden Retriever. She was rehomed to us by a woman who could no longer keep her. Roxy;s first lesson was to learn how to walk properly without distraction. our first lesson went well and Roxy responded well. Can't wait till our next lesson with Kassandre. She gave us homework to practice using her new training collar and leash and I'm sure Roxy will do well under Kassandre's tutelage!