I've been taking my dog (York) to Pet Smart for grooming and wanted to try something different. York is terribly nervous and scared when he has gone to the groomer. When we arrived at the groomer they greeted us, expecting York. The check in was simple (I used a Groupon for the first time). I received a text in less than 3 hours that he was ready. I didn't pick him up, the experience seemed fine. He wasn't as "stressed" when i arrived home. His cut turned out really cute. I will go again. read more

The Posh Paw - Pet Boarding Near Me - Troy, New York

If I could give 0 stars, I would. Multiple times, they have not answered the phone when I've called to make an appt. They also put my appts in for the wrong days. The last time I will EVER bring my animal there, was the worst. My poor dog... we picked her up after texts they wanted to close early. The lady from the front who I've never seen there went back, was yelling at the dogs to move, she opened the door and I saw her push a dog. My dog ran out and urinated on herself and the floor. She's 3 and doesn't do that. I can't remember her last in house accident. She was also shaking and if you looked into her eyes, she looked like she was physically crying. I called the dog warden the next day to report them, and he said they already had open lawsuits and claims against this place. If you love your pet, keep them FAR away. read more

They didn't do anything "wrong" - they just didn't do anything. Unless you're planning on stopping by in person (which I've yet to do), you most likely won't be able to contact anyone. I've called several times on several different days and always get a voicemail message - considering they're open 7 days a week, this is odd. I've left messages which have never been returned. I've gone on their website, made an account, and contacted them that way and have yet to get a response. Their website is so well put together and they appear to have so many great offerings, but why is it so difficult to make an appointment? It's like they don't want your business. All the reviews from actual customers seem to be good, but I might never know because I'm quickly losing interest. read more

I can never get in touch with anyone. No one calls back. When you go there there's either no one at desk for long periods or the door is locked with no doorbell or way to knock. The one time I got in they did a nice job. The problem is... getting in.. read more

There is no way to communicate other than standing there in person to the salon. This has been ongoing long before the virus. I've not run into a businesses that do not answer their calls or even get back to you if you leave a message. They are very good at texting and emailing reminders of your appointment however. It appears that they just do not care to actually speak with their clients. They do however do a nice job Grooming. Unfortunately communication is very important.Even in speaking with them in person they have no answer regarding why they do not pick up the phone ever. It's very very strange in this day and age. It's almost funny. Definitely very odd. read more

I brought my old cat, Luka here for a shave do to his matting fur. They were able to schedule him in relatively quickly and his lion cut came out great. He's kind of pissed about it but we like it we will use them again in the future if this problem pops up again! read more

The Posh Paw - Pet Boarding Near Me - Troy, New York

I really really wanted this to work because I have a puppy who I'd like to do daycare 2-3 times a week, and this location is so convenient to where I work. Unfortunately, there are issues.The first issue I have is that it is nearly impossible to communicate with them unless you go in person. I cannot imagine why a business would not take calls or return calls for customers attempting to make an appointment. I called and left messages at least 5 times and never got a response. When I stopped in to talk to them, I was able to get information, but the person I spoke to actually acknowledged that they don't answer the phone or call people back. Bizarre. When I brought my puppy for her first day of daycare I called to check in and make sure that she was doing well. No response. Four hours later, I texted and did get a text response saying she was doing fine. It's really unacceptable not to call clients back with a status update when they request it. I had also confirmed with the person at the desk that morning that I would be calling to check in. She indicated that was fine. When I went to pick her up I asked if I could go in and see how she was playing before they brought her out to me. They allowed me to. Unfortunately when I went to the back, I found my very large (great dane) puppy blocked in a small area (maybe 4 feet wide) outside of the actual play area with only 1 other dog. This isn't exactly what I thought I was paying for. I had an event that evening and I knew she would need to be in her crate, so the whole point of bringing her to daycare was that she could play her heart out all day be tired. I was obviously disappointed and I asked if she had been in that small area all day. They confirmed she had and indicated that it was because she didn't have a vaccine they required. This vaccine will be given at 6 months of age based on my veterinarians recommendation. So it isn't as though we didn't have her up to date on recommended vaccines. They should have communicated this at drop off. I would have brought her home. Essentially I paid 30$ for her to be segregated in a tiny area with one other senior dog and not allowed to play. If they had told me they were going to do this, I would have brought her home. I am really disappointed that the service here is so terrible. I would love to have a convenient place for her to play regularly. read more

The biggest problem is that you cannot communicate with them. I wanted to use local. It's a good location. After several left messages, still no return call. I understand that they are with the animals and therefore cannot always answer the phone. But, to not return phone calls? Must be business is so good they don't need new clients. read more

We've taken our pup here for grooming a few times, with no complaints. Good enough cuts. BE WARNED. You may as well walk in and make an appointment because making an appointment over the phone is impossible. The last straw was when we made an appointment and we were told that groomers don't really like to take appointments at the time and day I requested because it "wasn't worth their time." It was the only time that worked for us due to work, so tough. THE DAY OF our appointment, we get a text saying our groomer is sick and needs to cancel. Seems like a coincidence. Wish Pish Paw the best, but we are now loyal to Scally Wag's in Latham. read more

My golden has been here for grooming twice now. The first time I had no complaints he looked gorgeous. This past trip has left me feeling disappointed. I called to request an appointment and received a text instead of a phone call. No big deal but when I arrived they thought I was only coming in for a bath instead of full grooming. When I picked him up he was still wet in some areas and some areas were looked over (tail,ears). Not a big deal again, but for the price of 80$ plus tip I felt disappointed enough with the service that I contacted posh paw through their website and did not receive a reply. The location is great and the staff is friendly, just wish my complaints were addressed when I contacted them over two weeks ago. read more

This is the very worst place to leave your dogs ! They didn't feed my dogs and left them in the rain ! We picked up two very scared dogs and soaking wet ! Very cruel to animals . read more

I stopped into The Posh Paw on my way home from work, as I was looking for a groomer that had better hours and closer to my job. I have had my bichon groomed there 3 times now, and I am very pleased. They even sent me pictures via text to make sure I liked the cut! I have to say that I saw the poor reviews on this site AFTER my dog's 2nd groom there, and I did address this with the owner. He claims that the prior owner was not good about returning phone calls, but that they've been under new management for the last 2 months. read more

The entry way, waiting room, smelled as if it had not been recently cleaned. While waiting to check in at 9:30, observed a rather large poo on couch in waiting room. It was removed upon pointing out to staff. Quite frankly, its surprising staff can work, ignore odors, and obvious "accidents". This should have sent me out the door but I thought they were over whelmed?? and it was a miss. However, the expected time to pick up, between 1 and 2 passed, after calling twice with no return courtesy call, and finally a text at 4:06 PM indicating ready for pickup. 6.5 hours is absurd! Upon pickup, the man at the desk actually asked if there would be a tip! Needless to say, we won't return for obvious reasons. This may be a new business but they have to work on cleanliness, customer phone service, and time management for starters. Its deserving of 0 stars but 1 is necessary to post. read more

Dog boarded for 3 days, extremely thirsty, smelly and not happy. The smelly I can live with, he drank 3 big bowls of water and slept for a few hours. I don't think a strip mall appropriate for boarding dogs, grooming is fine but boarding needs some outdoor space. I will not be boarding here again. read more

Amazing place! Freya's first time at a groomer and the staff did great! I'm definitely bringing her back!

Our pup loves other pups and hates being home alone, so she goes to daycare 5x per week while we are at work. Everyone at the Posh Paw is so amazing with her, and she comes home exhausted and excited for the next day (full body wiggle when she's ready to go through the door). The whole team is responsive and so helpful. We would be lost without Posh Paw! read more

This is my first yelp review... thats how upset I am First I called for two straight days and could not get anybody to make a reservation despite them being open 7 days per week. I finally reached out on Facebook and was finally called. They made an appointment over the phone for 3 pm and then confirmed in facebook messages. I told them my puppy was injured and needed special care, and they promised to treat her right. When I got there at 3, the lights were all off... the doors all locked... and nobody was in the building and I was left standing in the pouring rain with my injured animal who I had to load painfully into the car. They have now ignored all contact (even though Facebook shows me that they have seen my messages). What is going on with this place? It is like they are TRYING to fail. I just don't understand this level of unprofessionalism. read more

Before I even started bringing my dog to the Posh Paw my first issue was that they NEVER pick up their phone. You always have to leave a voicemail and sometimes you will get a call back and sometimes you won't. I received the owner's actual cell phone number and that's how I was able to get my dog signed up for day care. So that was issue number one. I have only ever done half days at the Posh Paw and almost every time I picked up my dog or dropped him off there was something that was a little alarming to me. I would pick him up and would go to look in the play area windows and he would not be in the play room with the other dogs, this happened a few times. The reasons were that they were cleaning the day care room out (understandable) and that my dog was in the grooming room, another reason was that there was a dog who was aggressive with my dog so they had my dog placed in the grooming room again. When they went to go get my dog that day the aggressive dog was there, I could hear the start of a fight in the back. Somehow, when they went to go get my dog, they cross paths with the aggressive dog and the sound I heard were my dog and that dog almost getting into a fight. Luckily a fight did not break out but it was a careless move made by the staff and the dogs should have never been that close after realizing earlier in the day they didn't get along. Another concern of mine was I don't believe my dog ever had enough access to water. I say this because EVERY time I would pick him up he could not drink enough water when we got home. He would clear 2 huge bowls of water in seconds and that still wouldn't be enough water. He would drink so much water so fast that he would throw it up after. And when there was snow on the ground, he would leave the Posh Paw and go straight for the snow and could not eat it fast enough to get water. I finally said something to the ladies when I would drop him off, telling them he needs more water while he is in their care but even after saying something, my dog would still leave extremely thirsty! Another concern of mine was a few days ago when I dropped my dog off for another half day of doggy day care. First, when you walk into an animal boarding/day care center you do not expect there to be a bunch of dogs roaming free in the reception area (there is a play area for a reason). Because I was not expecting this I opened the door pretty wide and was greeted by several dogs and I have two issues with this. The first issues are, what if one of those dogs got out? The Posh Paw is on a very busy road and I would have been devastated if one got out and was injured/killed by a car. Secondly, my dog was very overwhelmed and every hair on his body was up because he was not expecting to be greeted this way either. He was on a leash, which can make a dog uneasy in this situation and he was also with me (his owner) and could have felt he needed to protect me and a fight could have very easily broken out given the surprise situation. The staff member proceeded to tell me these were dogs were boarding and in training and that is why they were in the reception area. I do not believe it is okay to have that many free roaming dogs in the reception area where customers are constantly coming in and out of the front door, in my opinion; there are too many bad scenarios that could happen. I wish I was done with the issues but I am not. I have boarded and brought my dog to day care centers before and my dog has never smelt like urine when I pick him up until bringing him to Posh Paw. My dog would smell so bad of urine; it was like he had been laying in it the entire time he was there. I understand that there are a lot of dogs in the day care and accidents happen but with how bad he would come out smelling, it indicates that the accidents were not being cleaned up. It was a couple days ago that I had enough with this facility. I walked up to the play area windows and noticed they were all completely blacked out, so now, there is no way for me to see my dog while he is in their care. I walked in and after standing there for several minutes I decided to go find out where someone was. I walked in the back and shouted "hello" many times, no answer.( had to cut my review up, it did not all fit, here is the end) She was the ONLY person working; what if there was a fire? What if there was a huge dog fight that broke out? Those are a couple of many questions I have. There needs to be wayyyy more people hired in order for this place to be a safe and ran correctly. I gave the Posh Paw many chances and I really wish I felt differently because bringing him to The Posh Paw was very convenient and the interaction is great for my dog. read more

Took my dog in on June 1, 2020 for grooming. Was shocked the groomer/receptionist was not wearing a mask as required. When I was called to pick up my pup, I asked that the groomer put on a mask. She answered that she couldn't find it. When I arrived she opened the door from the back and let go of the dog and dropped the leash onto the floor for me to pick up. Stay away or check that mask laws are followed. Also like other reviews, they don't respond to calls including the email I sent regarding this issue. read more

I do NOT recommend this place for boarding (N. Greenbush, Troy, NY). It's like leaving your dog at the dog pound! The dogs are forced into crates in a large window-less room and someone must somehow intimidate/prevent the dogs from barking. They don't have access to a grassy area, the dogs are walked in the parking lot out front. Daycare is a large room where the dogs urinate on the floor. My dog has a back injury that I forewarned the workers about, but they did not listen and I suspect they hurt him (he acts like he's in more pain now). I deeply regret leaving my dog at this place. Chris M. read more

wouldn't NOT recommend, there seems to be a lot of bad business decisions on the owners end ( Alex) . 1) after every day your dog feels very grimy and filthy from rolling in the cleaning solution and piss on the floor, could use a bath every day 2) they use shock collar on the dogs if they are getting too rowdy or loud (multiple ppl have caught them red handed ) 3) lack of supervision, 10-20 dogs and typically only 1 person working , who may be outside or at the front desk 4) my dog got a odd strain of kennel cough going there (which is a risk of day cares i know ) so i let the owner Alex know and she says she will post and let people know there is something going around. She did not post until 4 weeks later when a outbreak happened and she had to shut down. read more

Our Shiba Inu has an enormous amount of energy, is not a snuggler and has an extra thick coat. We were convinced that she was gonna give the Posh Paw, a difficult time. They've exceeded our expectations. She came home so clean and soft and smelling very nice. We couldnt be happier. Thanks folks for a job well done. See you soon. read more

Very disappointed in Posh, I brought several people there when they first opened. Now no one answers the phone they call you back 2 days later, a bell to ring when you enter. No one comes out to answer the bell. Just totally fed up with this place also paid $ 97.00 for grooming nails were not done. Ears were not done when back and Alex (owner) never came out when I hit the bell. Totally fed up going some place else. I dont understand how they stay open conducting business this way. read more

The Posh Paw is amazing! Alex and Morgan always have my Brody and Gucci looking fabulous and fresh! They listen to what I want and everyone is always so friendly. Some days we go to day care and my pups always come home pooped after hanging with their furry friends! I would highly recommend them for all of your pet needs read more

People are friendly. Whenever you call no one answers the phone you have to leave a message. Boarded my dogs cost me $561 and they ended up with kennel cough so it costs me another $140 for the vet. Expensive vacation read more

We were cancelled on 30 minutes before a grooming session but were able to reschedule the following week after a vet visit. We stopped to pick our dog up after 3 hours and were told he would be at least another hour because he had only been bathed. Who knows what condition he was in for those 3 hours. When we got him home 5 hours after the initial appointment he refused to walk. Less than 24 hours later we rushed him to the ER because he was unable to walk, go up or down stairs, get up on a curb, he was crying in pain. $750 later we were told his back legs could become paralyzed. He is now on 3 different anti inflammatory and pain medications. While our dog always came back looking great from Posh Paw we will never be back. For a dog to leave the vet perfectly healthy and less than 24 hours later not be able to use his back legs some sort of neglect or maltreatment happened. read more

They did a great job with my Lagotto Romagnolo Zoey. They were patient with me and listened to what I needed done. Great job, friendly staff and fair pricing. We will definitely bring Zoey back here again. read more

Never brought my dog here an never would. On Dec 29th I'm walking into Juniors next to pet spa an I see a dog wondering around in the freezing cold. So I pick him up and assume he came from the posh pet spa an I bring him there, nobody seemed to worry about a missing dog or even aware of it read more

Had a great experience! The place is super clean, staff is super friendly and my pups came home happy, tired and clean! Excited for this local place doing a great job! read more

Took my border collie there for grooming and was extremely happy with price and quality. The dog was shampooed, brushed and trimmed, teeth cleaned, nails trimmed and looked shiny and felt silky soft. The time frame was on time and price was reasonable. Did not use other services but enjoyed the experience and have recommended to friends and family with pets. read more

My parents 2 dogs were boarded here for a couple nights while they were away. Both dogs came home smelling like urine and so thirsty. My mother actually wiped them down with wet white towels and sure enough the towels were yellow for urine. Then within 10 hours of coming home one of the dogs began vomiting continuously, which ended with the dog being brought to the emergency vet that evening. Blood work came back fine so they gave him medication to control the vomiting and fluids. By the next morning their other dog began vomiting. The dogs must have caught something during their visit to Posh Paws. We would not recommend, seems like they did not take care of the dogs and they are normally able to go all day without going to bathroom being one is 10 years and the other is 2. It's obvious the dogs were laying in their own urine. One big emergency vet bill later and we learned our lesson looks can be deceiving. read more