Michelle was amazing! I had the signature massage. She had the perfect amount of pressure and she…read morereally knows and understands the muscle groups. It was the best massage I've ever had! My friend had the stress relief massage by Michelle and said the same thing. I also had the hydro facial which was wonderful!

This spa is pricey but very nice and clean! The staff were all very lovely and accommodating. I…read moreappreciated chilling in the sauna before my massage. The calm room was also nice to sit in after I was done. There is tea you can have along with snacks and water in the relaxation room. I had an 80 minute stress relief massage and I felt very good after leaving. Would definitely recommend if you're looking for a relaxing day while in the pigeon forge area.

If you are coming to the area and are staying in the cabins you HAVE to check this out! They come…read moreout to your cabin and give you an in cabin therapeutic massage for an AMAZING PRICE!! Two massages for 200 dollars! I recommend calling in advance to schedule an appointment for the most convenient times. They will do the massages on your deck too wether permitting. Monica and Shay were beyond professional and I highly recommend them both! Thank you so much ladies!

We were on vacation and my wife had tweaked her back. I wanted to surprise her with an in cabin…read moremassage. Monika was incredibly easy to work with and I arranged the appointment over a few texts. She was on time, and the service was excellent. My wife felt like a new person after the massage. She said it was the best she's ever had and if we lived in the area, she'd be a regular. Next time we're in PG/Gatlinburg, Monika will be our first call!

Very relaxing and comfortable. I did not want to leave. The staff were so knowledgeable,…read moresupportive and so friendly. We will definitely revisit. Please make time to enjoy this spa.

See my earlier review. Ask for Stacy. She does nails skin and hair. She was so kind and patient.read more

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

Earlier this year, my friend and I stayed at Dollywood's DreamMore Resort in Pigeon Forge and I'll…read moresum up my experience - short and sweet: genuine southern hospitality. The resort is in the mountains, a few minutes from Dollywood. It's clean and rustic but elegant - think Dolly Parton's style and touch. It's family oriented so it's cozy, not really flashy. I bet during the holidays (now) placed is decked out. Kudos to the staff. From checking in, to dining all the way the family activities (smores), everyone was friendly, helpful and genuinely warm making people feel welcome. Service wasn't feigned or scripted - it was real and even when it was busy, the staff took care of business. Room was comfortable and clean. Not extravagant - think Southern charm. Bathroom wasn't cramped, water pressure good and temperature nice and hot. Quiet (we had a corner room) and we couldn't hear anything. Not even when neighbors opening or closing their door. Even had a workspace if you were working while you were supposed to be on vacation. Amenities included shuttle to and from the park. Pool and Spa (didn't partake). Went to the bar/restaurant - see other review and an on site convenience store. Free parking. I'm sure there are more but that's just all that comes to mind because we were for the park. That's also in another review. Anyway - to sum it up, it's not quite a luxury resort - but a place that offers heartfelt comfort wrapped in Southern Hospitality. If you know Dolly's story, it kinda captures her spirit - warm, sincere and touches of joy. It's a definite "yes" if I needed to pick a place to stay when back in that area, even if I weren't going to the park.

Treat yo self!! My sister in law and I decided to get massages last minute and we lucked out with…read moreSmokey Mountain Massage. Both of our masseuses were incredible and the entire experience was wonderful. The waiting area was very inviting as well and the staff was super friendly. Highly recommended!

Fantastic massages in cabin w Sheila and other massage therapist! They were amazing!!read more

Serenity Spa is everything one would need to settle into total tranquility. The entire experience…read moreis a treat. The staff is kind and accommodating. The Serenity Body Blend service was exceptional and highly recommended! Afterwards you can settle into a comfy chair and sip on organic tea or coffee with a glass of fruited water. Ask for Kora - she's absolutely wonderful!

Last day of our week at the Westgate Resort in Gatlinburg my husband treated me to a spa visit…read more After a lot of help and encouragement from Hannah who was amazing I decided to go with the Serenity Body Blend and the Serenity Signature Facial. OMG! The experience was fantastic on every level. I was greeted at the front by Mel who made me feel like a VIP. Then Emily and Amber proceeded to pamper me beyond my wildest dreams. The atmosphere of the spa is so relaxing I completely lost track of time. I told my husband that I am doing this again every time we come to Gatlinburg. I wish I could give them 10 stars!! Desiree Schuette

Unfortunately, my experience was very disappointing…read more We booked a full body scrub, massage, and facial. The scrub itself was fine, but afterward I was told to shower and that the moisturizer application normally done after the scrub would be skipped since I was scheduled for a massage next. The massage ended up being one of the worst I've ever had. The therapist smelled strongly of cigarettes and was breathing heavily throughout the entire service, which made it very difficult to relax. I was also never turned over during the massage, meaning the entire front side of my body was never worked on, so actually no moisturizer was applied to the front side of my body. During my facial I was told it would include a scalp massage, neck and shoulder massage, and hand/arm massage. Unfortunately, the arm and hand massage was never done. Considering the amount of money spent, the services felt incomplete and the overall experience was mediocre at best. To make matters worse, a 20% gratuity was automatically added, which is frustrating when the services themselves were not fully delivered. I really wanted this to be a highlight of our girls' weekend, but unfortunately my experience fell far short of expectations.

My son set me up as a surprise gift to have my hair highlighted and cut here. He lives in…read moreGatlinburg and knows the best places and deals. I met with Stacy and she is talented!! She took care of me like I was so special. The salon is definitely not snobbish for its upscale environment. Every employee was warm and kind. And happy. They do a 30% off all the time for Tennesseans living with in 60 miles!! That's on every service provided. If you live here you can really score on great hair color cut and other services. Stacy made my hair look so good!

Very relaxing, professional massage therapists, easy to book and fairly priced! It's very small and…read morecozy. Lots of cute little details and some local jewelry for sale. Zack was great and made sure to understand what I was needing and preferred pressure before getting started. Will be back next time I travel to Gatlinburg!

This was the absolute worst facial I've ever had. To start out, she did not know her products. When…read moreI asked her what product line the spa worked with, she named two lines, and then said she thinks there was a third and that they sell it out front. She couldn't tell me anything about the products as far as what the benefits were or what was put in them. She did not explain anything she was putting on my face, so I had to ask her. After she finished the first step, I asked her what it was, and she said "oh, the oil?" as if it was a question. She followed by a mask which she didn't tell me anything about. So I asked her what she was applying and she said 'oh this is the mask'. I got the feeling she uses the same mask for everyone and didn't even know what it was. I wanted to know why she picked that particular mask for my face and what the benefits were, and she couldn't tell me. Furthermore, she didn't apply either of the products to my whole face. My nose was not covered with product at all, not even cleanser, and the rest of my face was sporadically covered. I had added on an eye treatment, thinking that I would get some kind of cream or mask of some type. Instead, it was one of those gel pads in a foil wrapper like you get from the cheap aisle at T.J. Maxx. She opened only two, which she put under my eyes, then when I asked about it, she opened another two for the tops. She of course charged me for the second set, $50 for this treatment that did absolutely nothing. So I got nothing put on my eyes in the way of product even though I paid extra for the eye treatment add-on x 2. Lastly, this was supposed to be a hydra steam facial, however the steam machine was placed so far away from my face that I didn't feel it one single bit. My face felt horrible afterwards and I couldn't wait to get home and wash it. My massage was okay, but For a 90 minute full body treatment, I expect to get the glute muscles done or at least to be asked if I want them done, but they weren't. Still, the rest of the massage was okay. The kicker that topped off the bad experience was upon checking out, I was not told that gratuity was included in the price. I left a $50 tip, even though I was not happy with the experience, because I do believe in tipping well for the effort. I was super peeved upon leaving when my friend that I was with asked me why I left an extra tip and that's when I found out that it was included. I feel it was very unethical of them not to tell me this. What a complete waste of over $400!!!!