We used Loope Pool & Spa LLC for about a year before ending service due to serious concerns about over-chlorination. Our children developed skin irritation, brittle hair, and faded swimwear. Independent water testing revealed chlorine levels in our 11,700-gallon pool were dangerously high -- over 20 ppm, far beyond safe swimming limits.
We later learned they had been adding up to 4 gallons of 12% chlorine in a single weekly visit, causing chlorine spikes to extremely dangerous levels, well outside EPA guidelines. This level of chlorine was excessive and unsafe, regardless of whether the pool was covered or in frequent use. Multiple pool professionals confirmed this kind of weekly dosing was unnecessary and potentially harmful for a pool of our size.
We filed a formal complaint with the Better Business Bureau in summer 2024. While the company responded, they took no accountability. We followed up with EPA guidelines and a fact-based rebuttal, but the BBB closed the case without publishing our response.
Given the volume of chemicals being added -- each billed as a separate line item on top of the monthly service fee -- we were left wondering whether this was due to gross negligence or a deliberate effort to inflate billing.
Looking back, I regret not posting this review sooner. If you have children or care about safe, transparent pool care, I strongly recommend finding a provider who treats chemical safety with the seriousness it deserves. read more