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    Leslie's Pool Supplies

    3.7 (3 reviews)
    Closed 9:00 am - 6:00 pm
    Updated a few days ago

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    Loope Pool & Spa - 4 gallons (512 ounces) of 12% chlorine Loope Pools added in a single visit. For an 11,700-gallon pool, this far exceeding dosing guidelines.

    Loope Pool & Spa

    (5 reviews)

    We used Loope Pool & Spa LLC for about a year before ending service due to serious concerns about…read moreover-chlorination. Our children developed skin irritation, brittle hair, and faded swimwear. Independent water testing revealed chlorine levels in our 11,700-gallon pool were dangerously high -- over 20 ppm, far beyond safe swimming limits. We later learned they had been adding up to 4 gallons of 12% chlorine in a single weekly visit, causing chlorine spikes to extremely dangerous levels, well outside EPA guidelines. This level of chlorine was excessive and unsafe, regardless of whether the pool was covered or in frequent use. Multiple pool professionals confirmed this kind of weekly dosing was unnecessary and potentially harmful for a pool of our size. We filed a formal complaint with the Better Business Bureau in summer 2024. While the company responded, they took no accountability. We followed up with EPA guidelines and a fact-based rebuttal, but the BBB closed the case without publishing our response. Given the volume of chemicals being added -- each billed as a separate line item on top of the monthly service fee -- we were left wondering whether this was due to gross negligence or a deliberate effort to inflate billing. Looking back, I regret not posting this review sooner. If you have children or care about safe, transparent pool care, I strongly recommend finding a provider who treats chemical safety with the seriousness it deserves.

    Loope Pools has always been an excellent pool educator and chemical provider for me. I got in…read moreperiodically for testing and hire them for winterizing my pool as well as opening it. They are prompt with responding if I leave a message and willing to teach me anything I need in order to take care of my pool. They even offer a once-per-year 10% discount on your pool chemicals. Being that I have a salt water pool I am able to get (usually) all I need in one visit after I open the pool. Highly recommend them.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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