I'm a new pool owners. We got better advice and more education here than we did from our pool…read morebuilder or the "pool school" (I'm actually not sure we were provided a pool school). If I was starting a new build, I would hands-down use Chase at Tennessee Valley Pool & Spas. This will be our go-to pool store. These are the first people in the pool business we have met, in any capacity, where we have confidence that they know their craft!! Nice, patient, and competent! 10/10 recommend.

I cannot express enough on how helpful and awesome the team at Tennessee Valley Pools are! We…read morerecently purchased a hot tub from Andrew, we were nervous about the set up and he put our minds at ease. His team provided the set up, filled the tub, made sure it was working and heating, showed us how to treat the water and made sure we didn't have any questions. Amazing! Thank you all so much!

Ken is highly professional and dependable! If you're thinking of doing it.. make the plunge! We get…read moreso many compliments on ours and our family loves it! Thanks Ken!

It has been a year since we had Ken worked on our new pool. He was very professional. We waited a…read moreyear before we placed a review, just to make sure everything was good. We have had no trouble with our pool and we love it. We have had pools in the past, however this pool is very easy to maintain. I love the slope sides as we have 2 dogs that love to swim and can exit the pool at any place. He did a great job and I would recommend him highly.

Great customer service! Found the leak in our liner first time out. Thankful for Quality Pools of…read moreKnoxville

been trying for 3 weeks now to get my pool algae free, going in every 3 rd day to test the water…read more We are sold a bunch of chemicals and given instructions for the next 2 days to follow which included extensive manual vacuuming in the 80+ degree heat.Honestly think they are just there to sell chemicals. my husband and are 63 and 64 and not in excellent health. We were never offered a service call or someone to come assist us with the cleanup ( we d pay of course, because we are not able to be out there for hours).

Very nice, knowledgeable people and they're always happy to help which is very refreshing. I will…read moredefinitely be using them for my pool service.

Took a deposit. No work done. Just excuses. Won't return calls or texts. Won't return deposit…read more Worst company ever. Can't believe they can still run their store without consequences. Just take money and do no work and leave the customer with no recorce. Do not use this company unless you want to loose your money.

Great company to work with! I have used them for a couple of years now and Dustin and his team…read morehave always gone above and beyond to do the job the right way. I appreciate their honesty to let me know that not all pool repairs need to cost $1,000. My last repair quote from another company was over $1,200. Dustin sent his team out and had me back up and running for $150. Would definitely recommend them to anybody in the Knoxville area!

We had Noah open our pool and take care of it all summer since we moved here to TN in April and man…read moreI tell ya he is very responsible and very knowledgeable of the pools as well as our hot tub, I would definitively recommend him for all your pool/hot tub needs

We had several estimates from different pool companies, because our gunite pool needed to be…read morerepaired. Travis Wright from Triad pools, had the expertise that we were looking for. When we had our pool installed 12 years ago, (by Blue Haven) they made some serious mistakes. Most importantly, our electrical wiring was not up to code and dangerous! Triad pools was the only pool company that bought that to our attention. They did an excellent job. Triad had their electrician re-do the wiring for our pump and pool light, and made it safe. They also removed the old plaster and replaced it with a beautiful pebble plaster. All of their construction crews worked diligently and cleaned up our pool deck to perfection when they finished. Our pool looks brand new!! Travis stayed on top of things and always made himself available when we had questions. Over all, competitive pricing, excellent work ethic, easy to work with and we are very happy with the results. They are very trustworthy and will stand behind their work! Call them to get a quote!

DO NOT USE TRIAD Our…read morenew home has a pool that had previously been serviced, at least open and closed, by Triad. Naturally, I wanted to continue that service especially since I have never owned a pool before. We scheduled Triad to service and open our pool with Jack. We explained, we were first time pool owners and needed some guidance in operating and taking care of the pool. We also would like to have a salt water conversion kit installed which came with the house. He explained they would have to see the kit and reschedule it to be installed depending on what it was but would look at it when they opened the pool. All good, right? So they are scheduled for Friday May 1 at 12:00, I have another appointment and must leave by 2:30. So at 12:30 we begin calling to see if Triad is coming or rescheduling or what? It was important to me that I wanted to be here to get several answers to care and operation of the pool. Anyway after several calls to their answering machine we got a message back that they were coming. I had to leave about 2:00 for another appointment but my wife was here to handle it. Mind you they were now 2 hours late for their 12:00 "appointment" but with service calls this happens right? Aside from being very very late, when they finally showed up they hurried through opening the pool, told my wife as they were leaving they didn't see the salt water kit in the pool house which it was in our garage and a simple phone call to me would have resolved but they would not allow they 2 minutes for that. So they halfway explained the pool operations to my wife, and left. First conclusion is DO NOT SCHEDULE ANYTHING WITH TRIAD if you are FORCED to don't do it for Friday afternoon as they are more interested in getting off than doing a good job! Now here is where it gets really irritating! May 4, We are ready to start enjoying our pool! It's warmed up, we've cleaned it all good. We realize the lights are not working my daughter checks to see if the breaker is on and says "dad there is water spraying out against the house from this thing". This "thing" turns out to be the sand filter. The pump pipe connection is leaking so while looking at it the pipe blows off completely water full force going everywhere! Funny, yes, but thankfully I have a standing there and we could turn it off before it caused enormous amounts of damage! Upon inspection the O ring was very dry rotted. Ok, I go get one replace it. Well it continues to leak so I call Triad Sunday night and leave a message to please call ASAP and to their credit "Jack" calls me back First thing Monday morning. He explains that it was leaking when they opened the pool but they had "lubricated the O ring & tighten the connection". This is where i call BS or a lie! The O ring, a .50 cent piece, he supposedly "lubricated" was cracked, brittle, and in VERY obvious need of replacement!!! As a result now the connection for the sand pump may need to be replaced instead of just the .50 cent O ring. Jack who becomes very defensive and rude when questioned when asked why he would "lubricants" something that very obviously needed replaced says "there are dozens of O rings we can't check everyone". Of which I replied no but maybe you should the ones that are spraying water? His reply was you should find another pool company and I certainly will!!! I hope this will help many of you find a pool company that puts a little effort into their job instead of just trying to get thru it and rigging things so they get out the door! I haven't gotten their bill yet but I'm sure it will be another discussion as well!!! LONG STORY SHORT DO NOT USE TRIAD !!!

Fast service and very polite guy. Fixed my tub in no time. Reasonably priced also. I felt like I…read morecould trust him and he seemed to know what he was doing. My tub is still working. I would use this place again.

I called Eddie from Rocky Top Hot Tub Repair in Seymour, TN to inspect my hot tub in a cabin in…read moreGatlinburg, and to let me know whether a repair was possible. He was late 65 minutes and did not call me to let me know about his late arrival. I called him to find out whether he was coming. he had my cell phone. He spent 10-15 minutes at the site, gave me his advice, and he then asked me to pay him $100.00 for his service. He did not tell me about the cost of his service at the time of appointment scheduling. When I asked him why, he appeared uncomfortable (there was no good eye to eye contact with me) and made a comment about not saying for the cost of his service at the time of appointment scheduling by saying "Sometimes, I say it, sometimes, I don't, you are the only one asking me about it". I do value his time and his service, I did not ask for a free service, I just felt that his approach was not professional: (1) Let your customers know how much you are going to charge them at the time of appointment scheduling. I paid him cash $100.00 on Friday, May 23, 2025. (2) Let your customers know, if you are going to be late for more than 30 minutes since the customers wait for you and do not know whether you have a slow traffic, or something else.