We recently rented a home through Valley Vista Properties. Karin and her team were phenomenal. They worked tirelessly to ensure we were able to move in on the day we needed to move. Throughout the process they have been honest and transparent in all aspects from applying to moving in. We placed work orders after moving in and they were scheduled within a day and were completed by competent and qualified vendors. Thank you, Karen, and team for the great service! I don't do a lot of reviews, but I would definitely refer Valley Vista Properties to anyone looking for a rental home or home purchase. read more

Our daughter and husband's review is listed under "Sam P", and details Valley Vista's very poor tenant service, especially with a prolonged AC malfunction during the summer. I will give you my perspective as owner of a few rental properties in other states, in which we use property management companies. We are proud of our properties and always want to provide a comfortable, safe environment for our renters. This has meant, for example, replacing several HVAC units through the years. In all these cases, we either provided portable AC units or even paid for a few days in hotels during hottest times. This response given by Valley Vista under the "Maximillian" post is very telling: "Thank you for sharing your concerns, and we're sorry to hear about your friends' experience. At Valley Vista, we strive to provide exceptional service to all tenants. We understand your frustration regarding the HVAC issue. Our team worked diligently to address it, coordinating with the home warranty company and a reputable third-party HVAC company, which confirmed the system was functioning as intended. Unfortunately, the home warranty company's protocols limited our ability to replace the unit outright". To translate what this is saying: "Your discomfort and our responsibility to provide customer service to the tenant is secondary to our goal of maximizing profits to the property owner". Any reputable property management company would never let a "home warranty protocol" get in the way of providing a livable home environment via portable unit, etc., and would press the owner to make sure the tenants were getting good service. I went to my daughter/husband's house several times during these several weeks and can definitively state that Valley Vista's assessment of "confirming the system was functioning as intended" means having a house that is no cooler than the high 80s. That sentence in their response is quite telling of their disregard for the tenant's actual experience in favor of a third-party company's assessment that favors the property owner. Overall, if you are a property owner who is looking for a property management company that will always prioritize minimizing property owner costs no matter the deleterious effects on the tenants, I would give a 5-star review for this company. If you are a property owner who wants to provide a safe, comfortable property to your tenants and cares about keeping them happy, or certainly if you are a prospective tenant, then a 1-star review is too high. read more

Well, it looks like my experience matches the experiences of other renters. My wife and I rented a house for 15 months, and I would not recommend renting with this company. The main major issue was with our HVAC system and how they handled it. The summer of 2024 was very hot, and we learned quickly that the AC unit on the house worked very poorly. The unit would run nonstop all day to try and keep the house at 82 (which is not cool by any means), and would usually not reach 82 until 9 or 10 at night. Last July, the house got to 90 degrees inside while the AC was running the entire day and we were met with an $860 PG&E bill. We continued to reach out to Chanel for help, and she would call the home warranty company to send out a technician to come either put a "band aid" on the unit or tell us it needs to be replaced since it's the 30+ year old original unit. The air coming out was the correct temperature, but the volume of air coming out was not nearly enough to cool a 1450 sf home. In total, I believe we had 4-5 technicians come out to fix our AC, and none of them helped at all. We continued to inform Chanel that the home was almost too uncomfortable to stay in, but there was not even an effort to fix the problem other than "escalating the request through the home warranty". There was no offer of a portable AC unit, or any sort of reimbursement on our monthly rent, or attempt to reach out to the homeowner about the situation. In fact, it did not seem like there was any sort of communication with the actual homeowner during the length of our stay. In January of 2025, our heater went out for about 3 of the 4 weeks. Again, the unit is original to the house, and we had to reexperience the process of Chanel reaching out to the home warranty, them sending out a technician to temporarily fix the solution, and then having the heat go out the next day. In total there were at least another 4-5 visits from various technicians. Continual reminders and update texts were needed to ensure someone was notified of the issues, even though their app has a maintenance request submission. During one of the phone calls with Chanel about the heater, she briefly mentioned a "credit" that would be given to us since we were without heat for most of the month. When I texted her later that week to ask for more info about that credit, she conveniently did not respond and completely ignored it. During our move out process, we scheduled a walk through 6 days before we moved out so that we could address anything that was found. There were a lot of things found, but few of them were our responsibility since the rest was existing normal wear and tear from before we moved in. I also informed them of dozens of other items that could be fixed on the house that they did not find during the walkthrough. I wanted to make sure that the next tenants have a great house to live in. Overall, we needed to clean the windows, the tracks and coverings, clean the carpets, and clean the fans and vents. We made sure all of them were cleaned as well as we could. The tracks in the windows and sliding doors obviously hadn't been cleaned in years and had lots of dirt and grime built up in the corners. We only opened the bedroom slider once or twice during our stay there and it was very dirty. We had no pets, and it was only two of us living there. We were under the assumption that if we were to clean these items and professionally clean the carpets, we would get our entire security deposit back. We did all of that. Again, after our walkthrough, Chanel only mentioned these items on our checklist that needed to be done. A few weeks after moving out we picked up our security deposit, and $500 had been removed. $450 was charged for cleaning and $50 was charged for taking the trash bins out and back in. If we knew that their expectations were so unrealistic and had known that we would have been charged that much, we would have just hired professional cleaners for the entire house. We tried to be the best tenants we could. We took care of the home well and kept it clean. We picked up trash that was left in the yard and flowerbeds from previous tenants, we fixed drawers and replaced light bulbs when they went out. One of the sprinkler valves broke and flooded the yard one morning. We had to shut the water off and fix it ourselves since nobody responded to our maintenance requests (and we did not ask for refunds). We always gave Valley Vista the benefit of the doubt, but all optimism and respect was lost. Overall, this company wants to do the least amount of work possible for tenants. They have their hands tied with the home warranty and blamed them constantly for every issue, but they are the landlords of the property, and it is their responsibility to keep the house in working order. They will charge you for everything that they can get away with. read more

Valley Vista Properties - This is a screenshot of the maintenance requests after nobody responded to our request about our flooded backyard. - Property Management Near Me - Clovis, California

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Here's just part of what I had to deal with after my father unexpectedly passed away in a rental after 7 years They are family in the office and will treat yours horrible. My father paid rent on the first every month for 7 years. Had improvements made on home. With owner's approval. It took so long to get his money back. They had roof work going on , showing house and a deceased man's stuff inside. I paid the rent for the following month as he past in the middle of June It's been 2 years I came across these and yelp it myself ! read more

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I'm not recommended this office at all. they took almost all my deposit. They did all the work on my expenses. When I moved in the house was not clean and windows also . They charged me for all cleaning internally and externally including windows. They also charged me for replacing the carpet. They are criminal keep away from them. Keep a way from them! !!!! read more

Please read all of the other post this is the worst property management company in Clovis and in the Fresno area they will not represent you they will take your last penny and feel good about it while they're on vacation.... If you are looking at a property they are listing my advice based upon my personal experience is move on.. read more

Worst customer service ever. Had an appointment to look at a rental with Karen at 4. I picked up my husband early from work and we waited at the property, and Karen was a no show. Called her, she ignored my call and then texted saying she was busy in a meeting. She told me they already received an application for the house. Yet she neglected to call and let me know. She was absolutely insincere in her apology and wouldn't admit she dropped the ball and couldn't handle a simple call. Will not use this company ever again. read more

These guys are GREAT! That's sarcasm. You'll hear more of it later, but not just from me. So I had an appointment to see a house with Valley Vista today at 4:00 that I booked with Sarah Tanner 48 hours before. Ok, a bit of a wait time, but they're probably busy so good for them. I'm seeing several other places today and I'm running short on time so a little after 3:00 I call and I ask if we can push the appointment back a little bit to 4:15 as the appointment I'm currently in is running over. The lady I talked to, Kris says no because she's doing the walk through and she has a 4:45 as well so we have to meet right at 4:00, so I say, "Cool. 4:00 it is then". Because I'm an adult and I made an appointment and I honor my obligations. I leave the appointment I'm currently at early, schedule a follow up one with them for the following morning so that I can still see that place but not be late for this 4:00 appointment that is apparently etched in stone. I'm 10 MINUTES away when I get a call from them saying that they had to move the appointment back to 5:30! This was at 3:47! So I call them back to find out why and apparently their keys to the house don't work so they want me to wait an hour and a half for the tenant to get home! So I get mad. Cause sometimes I do that and I tell her just to forget the whole thing and as she's hanging the phone up on me she sarcastically retorts, "Oh. Ok. Because the keys don't work........." Click. YES! I'M CANCELING WITH YOU COMPLETELY BECAUSE YOUR KEYS DON'T WORK YOU HALF-WIT. It's like arguably the most important part of doing a walk through! Having keys that WORK! Being able to actually get into the house! If that wasn't so important I could just walk around the outside of the house and imagine and I wouldn't have had to contact you AT ALL! It is like LITERALLY the ONLY thing I even need you for Retardasaurus Rex! Without the keys it's called breaking and entering! AND it took them 48 hours to realize that the keys didn't work! Anyway, if you have a lot of free time and like driving around in the heat for no reason then this is your property company. Or you could just join a group of Bedouin tribesmen and get the same results. Honestly, not much experience with these clowns, but certainly enough to know that I don't want more. read more

If you have a choice use another rental agency. We just moved out after 2.5 years. We have been excellent tenants, paid on time without fail, made repairs on our own when we could. I requested a pre-move out inspection which is a right in California. The intent of the inspection is to allow a person to make corrections or repairs themselves in order to avoid deductions from the deposit. The property was already completely vacant and cleaned, including a 392.00 carpet cleaning by their recommended company. The agent was their for 15 minutes and verbally said we needed to scrub hard water stains in two toilets, two tubs and repair one light bulb. She also stated that she could rush our deposit return if we handed over the keys that day, which we did after cleaning the recommended items. The deposit was late being returned (22 days, in CA it is law that it shall be 21 days or less). In addition, they deducted 475.00 for an additional carpet cleaning, performed by the same company we had already used and 175.00 in cleaning costs for items that were never mentioned before. When I questioned the carpet cleaner as to why he cleaned the carpets again, he simply stated that "as a business owner he does not turn away customers and will do what is requested" and "we should not be charged a second time because he had already cleaned them". When we questioned the rental agency rep. Karen, she became very unprofessional, yelling at my wife on the phone. She even had the nerve to blame the deductions on her husband, me! A second agent, Sylvia has done the same thing. What happened to customer service? Being a hard working, single income household, paying 1000$ for a move out hurts. Judging by everyone's social media posts this agency makes it common practice to not return deposits. I personally feel that after paying rent of 1875/month for 2.5 years (56,000$) you should be treated better. Steer clear, try someone else. Trust me, based upon my own experience, they will deduct from your deposit no matter how clean the place is. read more

THE WORST!!!!! Advertised property with a refrigerator and two working fireplaces. Moved in and they said we had to buy a refrigerator plus neither fireplace worked. Kitchen faucet was broken, we had to buy a new one and pay to have it installed. Constantly had problems with plumbing being backed up. Toilet in bathroom leaked so bad carpet was rotting and smelled terrible. It took 8 months to get them to fix it. No deposit returned even though we paid THEIR recommended cleaning company $400 for exit clean. They still charged us for cleaning. They are CRIMINALS!!!! Stay away! You have been warned!!!! read more

This property management company is fantastic. They are professionals and very, very thorough. The diligence is superb.

TLDR: Valley Vista is compromised of crooks who don't return deposits and use scare tactics when you question their refusal to uphold your rights as a tenant.. Update to previous 2015 review: after I posted my concerns over the paint touch up & security deposit withholdings on yelp, Valley Vista went valley mafia and withheld 90% of my security deposit, racking up fraudulent withholdings like dumpster fees (the outside trash can was full upon moving out, due to HOA rules I couldn't put the can on the street because pick up wasn't for several days). To recap: I NEVER was late on rent, I kept an immaculate house & even paid for professional carpet cleaning before leaving. The house was in the same condition as it was when I moved in two years prior. The agency wouldn't let me do a move-out walk through to fix anything that needed to be addressed to ensure I got my deposit back. Had I gone to court, I would have won, but ultimately I chose to walk away because their scare tactics and threats were causing me tremendous anxiety which this single mom didn't need. read more

Valley Vista Properties - The moldy/rusted paint they refused to replace and are threatening to charge me $225 for. - Property Management Near Me - Clovis, California

These people are very professional, but very expensive. We left the house pristine and were still charged more than $400 for cleaning. Overall we were charged more than $1000 and that doesn't include carpet cleaning. They clearly make their money when they turn places over. Be very wary. read more

Sylvia was amazing to work with. The home they so kindly let us use as our own was exceptional. The whole process from the showing to the final move out exceeded my expectations. I'd recommend this company to all my friends and family! read more

Poor property managers. I do not recommend Valley Vista to manage your property. Valley Vista does not have the knowledge or capacity to manage property. read more