I would give this agency 0 stars, one of the worst I have ever dealt with…read more I had an aide for my daughter for 15 years and the agency pulled her from us in a horrible way. Tracy the office manager called me and said my aide was taking to much time off my case and she was going to remove her from us. If it wasn't a problem for me why was it for her? I was shocked and begged her not to remove her. good aides are hard to find and she was the best. Then it seems she may have told my aide it was at my request. I called my case worker and ask her to talk to Tracy to see if she would put her back on our case. Tracy FLAT OUT LIED! to my case worker and her supervisor and said our aide left us. I texted my aide "I wasn't aware it was your choice to leave us, thank you for everything I wish you well." COME TO FIND OUT! she didn't leave us. I have no idea what Tracy told her because everyone is upset and we have only exchanged a few text. Tracy won't take my calls. This is only a job to these uncaring women in this office. they have devastated my daughter and myself for what reason I have no idea. They don't care about the people or the family's they are supposed to help. When you call to complain it falls on deaf ears. STAY AWAY!!!!!!

I wish I could give negative stars because hey would get 5 of them. They lie about everything, and…read morewhen they get caught in a lie they countine to lie. They took one of the best Aides we had and then lied claiming a tragic event. I have complained to head quarters in Texas and they refer the investigation back to the same people who preptorate the lies !! Someone from Department of Health should investigate this business for unethical practices. Stay away is the best advice I can offer.

I have hired so many agencies in the past to care for my father, and time and time again I have…read morebeen let down and disappointed by the lack luster support I have received. That is UNTIL I called Angels on Call. They were able to place an amazing caretaker with my father and not only has his quality of life improved so has MINE! The staff gets straight to the point regarding any changes with the schedule and the nurses have been wonderful with the training for my father caretaker. If you have a loved one that needs help this is the only agency I would tell you to call.

Recommended by a friend that lives in Carmel, I was very happy with the care provided for my…read moremother. As a nurse I recognize how difficult it is to get good in home care that both my mother and I are happy with. Living 3 hours from my mother I am not able to make it up to see her every week so i rely heavily on the updates and conversations that I have with the staff at Angels On Call. They are kind, thorough and conscientious of individual requests and expectations. Always very prompt to reply. Would highly recommend for a loved one.

They truly go above and beyond the call of duty. It's no wonder they are expanding. I highly…read morerecommend them if you are looking for a Care for your loved one!

Thank you all for the wonderful service you provided to us. My mother's care during her illness was…read morebeyond expectation. I am so grateful for the work you do - because of it my mother was able to remain in her home, happy and not forced into a hospital or nursing home. The work you do is difficult and emotionally draining, but you were all so kind and so patient. Thank you!

My brother-in-law used Privatus and they are terrible. They only care about the money and they are…read moreaccusing him of breaking the contract which he never signed and never received a copy of. If you use Privatus you will be making a big mistake. Check the contract carefully because they'll try to charge you $20,000 if you stop using them. They are crooks. So it's been about 2 years since Privatus threatened him with a law suit and nothing has happened, it's a complete shakedown operation, stay away!

I signed on with Privatus for my elderly mom after using a different agency that we were unhappy…read morewith the quality of care. The team was wonderful in the selling process. After that it went severely down hill to the point that it became dangerous. They aides did not show up. I was told they were on their way including the destination they were coming from but then they said they were 3 hours away not 30 mins, and then wouldn't be there until tomorrow. Which then they didn't show up for a 2nd day! This left my wheelchair bound parents without anyone in the house! And my mother was transitioning to hospice care so needed someone. The team who knew this did not call me in the morning to let me know of the delay (and ultimate no show) and gave the excuse of we don't call people before 7am as it's too early?! WHAT? You are leaving people without care - the sooner we know of your incompetence the sooner I can try and fill the gap!! The wonderful nighttime aides I hired on my own texted to let me know that someone didn't show up at 6am when they were supposed to. Yet the coordinator wasn't calling until 7am?? Then when reaching out to owners, operating officers or anyone I spoke to in the selling process I was even more disappointed. They do not care about your loved ones. They do not know how to handle an emergency let alone business as usual. I dropped them as soon as I could find someone else to step in. It was the worst experience and we have had bad experiences. Do not believe the personable touch you get in the beginning. I actually thought I might be friends with them (Christine) but there was no response after frantic reach outs trying to find coverage for their no shows. Nope she wanted nothing to do with me. The treatment and utter lack of accountability or compassion was staggering. I can not stress this enough- BEWARE of this sham of an organization. I can not select less than 1 star, but when you leave people without care, without caring, you should not even receive 1 star...

I spoke with a recruiter and then he told me false information about the facility shift resulting…read morein a false interview. The communication needs to be more efficient. As the customer service and interview process was terrible. Rating this specific nursing home. Very unprofessional. Terrible experience. DON was very kind. building smells good though.

Our aunt was at Windgate and she appeared to have a great experience and it did appear to be a nice…read moreclean well run facility.