Excellent physical therapy team in a first rate, fully equipped, facility, conveniently located in…read moreRhinebeck, Dutchess County, New York.

I experienced excellent care and rehabilitation service following my total left knee replacement…read more The PT and OT staff worked wonders in a just one week for me, enabling me to return to my home for recovery.

This is what you are made to sleep on. The mattress is soaked wet then they put sheets over it…read more This must be board of health violation!!!

I just spent 35 days at this facility after hip replacement surgery and here is my accounts of my…read morestay. Facility- the rooms are equivalent to a 1 star motel. Don't expect fancy accommodations but I was able to make it through. Rooms are either single or double rooms lucky I got a single with shared bathroom with one other room. Staff- this is why I'm awarding 5 stars. They treated me like a person rather than a patient. The nurses and aides in my opinion were fantastic. I didn't have to want for anything and several really exceeded my expectations for service and compassion. Physical therapy- the stars of the show. They worked with me every step of the way. From not being able to move my legs out of bed to being able to walk using a cane. They understood I had good days and bad days and worked with me even when I didn't want to exercise. I know I did the work but they encouraged me. Food- listen I'm not a snob but if you can order food in or have family bring you some, take it!! Lunches were the best of the 3 meals dinners were hit or miss. Small changes would make a big difference for the residents. Oh and breakfast you best like scrambled eggs because you get it 6 days a week. I was in the South 2 unit and I was happy with the staff. Thank you for allowing me to heal.

The staff is beyond excellent As my wife spent her final…read moredays she was looked after so much, it was obvious the staff did everything and more to keep her comfortable and cared for Little things like music therapy and dog therapy cheered her and made the transition easier The staff also were respectful and helpful to our family I highly recommend the hospice l

I cannot say enough about how amazing Hospice is, and how much they helped my mother and our family…read morewhen we needed help the most. The nurses, aides, advocates and everyone in between are angels from Heaven.

Certain staff are amazing. Sean the nurse manager, aides Addy and Loretta are super sweet. They are…read moreunder staffed which means they hire outside help. These people are horrendous. Make sure you keep up with your loved ones care and advocate on their behalf. Also make sure you when you are discharged ALL papers are correct and you have any at home services set up. Some nurses were horrendous and rude. Not sure why they want to work as LPN's if they are so miserable.

My uncle was well-cared for and the entire staff was great. They were kind and considerate of his…read moreneeds. He'll miss everyone!

This place has become more about profits vs the people…read more It's pretty, however, don't fall for their "all included" marketing spiel as it's pretty expensive too and there are a lot of hidden costs that they don't make you aware of in writing.

We have been at Woodland Pond for a short time. We moved in February and coronavirus arrived…read moreshortly after. We met some great people before all activities were canceled as they should be. Everyone we met was very friendly and I look forward to seeing them soon. The negative is the food. Tonight we had ziti with a sweet potato and carrots. The food service person is a Culinary grad. Mr. Metz and Tim Ryan would be appalled. I would have loved a salad. We were told we could order from Shoprite. We submitted an order to the concierge on March 31. Today we were told we would be lucky to get it tomorrow, April 4. This is not what I expected when we moved here. We pay for these services but don't get them. Sorry to sound so negative but that's how I feel.

Yet again Ellenville Hospital goes above and beyond in its care for the community. 26 years ago…read morethey saved my daughters life in a catastrophic car accident and just in March they saved my life by finding a blood clot, a big one. Totally professional and caring. Love you Ellenville Hospital!

This review is for the physical rherapy/rehab dept. I need occupational therapy after hand surgery,…read moreand the staff here are fantastic! It always feels like im in my living room chatting with a friend while getting the care I need. Top notch, Scott&Emily are the best!

I was having balance issues and my doctor referred me to Kingston Physical Therapy & Sports Rehab…read more Therapy began about 10 weeks ago. First of all, PLENTY of parking in the Hannaford Plaza shopping location. Dedicated spaces with signage for Physical Therapy clients just steps from the front doors. When you walk in you're greeted by a receptionist who asks your name and the Physical Therapist you will be working with that day. There are a number of therapists and, based on your needs, one of them will be YOURS for the entirety of the course of treatment. I was fortunate to be assigned to Dr Sarah Prizzia. She's well educated in all things muscular and skeletal and extremely personable. I had fallen from a step ladder, landing flat on my buttocks. I was in pain because I had compressed one of my lower vertebrae on my spine as a consequence of the fall. The muscles in my abdomen, buttocks and each leg needed to be loosed up - stretched - in order to strengthen and coordinate those muscles used to walk steadily, safely and support my body. My goal was to feel that I could stand, walk and climb steps with confidence and stability. Today, I feel SO MUCH BETTER. Dr Prizzia gave me several printed pages intermittently during my 10 weeks so I can continue with the same exercises at home. Maintaining what we accomplished together with her guidance is essential to stay healthy and limber. My sessions were approximately 45 minutes long. I felt stronger with each visit. Yesterday, I traveled to NYC by Metro North and MTA subway with lots of walking, stair climbing, navigating busy street . At one point I realized, I was ambulatory without a cane and pain free. Yes, I was tired when I got home but pleasantly surprised that trip had been precarious, slower and painful 10 weeks earlier and yesterday it was a joy! Thank you, Dr. Prizzia, Kim and the support staff for their professionalism and commitment to a positive experience for all Patients. Excellent!

Good customer service has the following: - Treating…read morecustomers with respect, politeness, empathy and understanding, even in challenging situations. - Actively listening to their needs - Providing prompt, effective, and personalized solutions to their issues - Aiming for a positive and satisfying experience, trying to see things from the customer's perspective. After getting a very expensive broken hand surgery, being in a cast for two months, and then driving an hour to my first physical therapy appointment here, here's the conversation that ensued: Receptionist #1: Do you have your prescription? Me: Oh! I didn't know I needed one. I have all my records from the surgery right here. Hand Therapist: I can't touch you without a prescription. Me: Oh shoot, I didn't realize. I wish that had been made more clear on the phone. Hand Therapist: (explains why she can't touch me without prescription) (At this point, random Receptionist #2 walks over and interrupts like Gollum) Receptionist #2: (Shaming) I did make it clear to you on the phone. I talked to you. Me: Wow, you just popped out of noowhere. Receptionist #2: (Irate, defensive) I did make it clear to you. Me: I'm going to just keep talking to these two because at least they're nice. Hand Therapist: (adding fire to the flames, huffily) Well, we're alllll nice. And it devolved from there. Learn some customer service, people. You just lost a paying customer for literally nooo reason other than you have no training in customer service. You offered no solutions, belittled, condescended, argued and shot back defensively. Smile, be nice, empathize, and the customer is always right.

filthy. neglectful. they lied to my face about the care my mother received. i had to demand her…read morerelease after just 72 hours due to lack of care, failure to administer medications, theft of clothing, and we both became violently ill with rotavirus within 48 hours. the administration is all about maximizing profit by cutting services/staff, and the filthy conditions are proof of that. they broke state law by charging me for her medical records even though they were being used to support her medicaid application, and made me pack up my bedridden mother and drive 30 miles to retrieve them, even when i requested repeatedly to have them mailed, which, by law, i am entitled to. furthermore, not only did they charge me $.75/ page, they charged me for dozens of duplicate pages, but after reviewing their version of the records, and comparing them to my own photos, notes, and time-stamped emails, i found fraudulent claims/entries, fabrications of care, and outright lies within the records. i allege the administrator, kate costello, directed staff to do so, and i will gladly testify to this assertion under oath in court...a place they've persistently threatened me with as a result of my refusal to pay their "services rendered" invoice. i've contacted county, state, and federal representatives as a result of our terrible experience in this hellhole, and now a regional media outlet has agreed to embark on a long term investigation into hudson valley rehabilitation as a result of our story. stay tuned, and keep your loved ones as far away from this place as possible.

The cleanest home I have ever been in . The girls are the…read moresweet and most caring in any home I have ever dealt with. my best friend has Dementia and is here and is super taken care of. I highly recommend Hudson Valley Rehabilitation