I was treated unprofessionally by a number of the staff members at the Rhinebeck site. My second appointment the physical therapist was 20 minutes late, offered no explanation or apology (it was his first appointment of the day, so the issue was not another client). He twice failed to give me a copy with a diagram and photos of the new exercise that he added to my home exercise program, even after being asked twice, and being told that I had a serious memory problem.
The person who had made my 3rd appointment kept me on the phone for 10 minutes making the appointment. She clearly had no idea of what she was doing, and asked me the same questions about the date and time multiple times, repeating back to me incorrect information.
For my third appointment, I came into the work room at the time of my appointment, expecting to be greeted, welcomed and told which table to go to, as I had been previously, only to be stared at by what I assumed were a couple of physical therapists, and clients. No one asked me who I was, or whom I was waiting for,or directed me to a table, but a woman who didn't introduce herself to me (apparently, she was my therapist that day (& she knew who I was) asked me what I was doing there. I said, I was waiting for my appointment to begin. I also asked her who she was since she clearly knew who I was. She said her name was Paige. She then rudely asked me why I was waiting there. I said no one had ever mentioned that I shouldn't wait there in the past (& it was where I had waited for my previous appointments). She then said with extreme sarcasm, "that the waiting room would be good!" I walked to the waiting room, and saw she was a P.T. Assistant or Aide on her picture on the wall. I came to Most to work with a fully certified P.T., and the receptionist had not mentioned that when I made the appointment with her (as in "you can make an appointment with Paige, one of our Aides/Assistants", like with P.A.'s in a doctors office) Maybe two minutes later, another woman (who also didn't introduce herself) then came in to "escort" me into the work room I had just been asked to leave. This was a few minutes past 4:00, my appt. time. I was escorted to a small (freezing) back room, next door to another room where Paige had just started doing a massage on a client. I thought it pretty strange that no one said Paige is running late, or Paige will be with you in a couple of minutes. I waited till 4:10, without receiving any explanation, apology, or update, Paige was still doing the other person's massage. I left and went home.
I have no idea what is going on in this place, but it is was a confusing, disrespectful, & unprofessional environment overall, and the people are both intentionally, and unintentionally rude, and clearly not helping patients know what the expectations are. A bit of kindness, politeness, and information would have gone a long way for me.
I would never go back and would recommend that if you are looking for a P.T. clinic that treats you and your time with respect, professionalism, and preparedness, go elsewhere. read more
