I'm usually not the type of Yelp person to say this but today's that day -- IF I COULD GIVE THIS PLACE 0 STARS I WOULD. They sent some home attendant to my mother who clearly has anger management issues and is in the wrong line of work, not to mention she is racist.
The aide was a large, stubborn, lazy person who kept telling my mom "Stop bothering me" and "Stop driving me crazy" because my mom is wheelchair bound with left side paralysis after a stroke and needs help for every single thing, such as every time she needs to get a drink of water or go to the bathroom or eat something will be put in front of the television.
Even when I called my mother and I was stuck at work I could hear the lady yelling at her in the background, she was very hostile and aggressive towards a 74 year old woman who is less than 100 lbs. She called my mother "white trash," she also told my mother and her friend to "learn English", she started screaming about how "you don't know me, you don't know me, I could fight you" to my mother's friend and it was so heated that my mother's friend had to threaten to call the police. This aide seemed to be set off into a rant after my mother's dear friend accused her of not taking care of my mom and consistently watching Netflix on her phone with her headphones in her ears! My mother's friend told her that if she has earphones in all day how would she hear my mom if she falls and screams for help. The aide got extremely defensive and that is when the verbal abuse began.
The aide's name is ETINE ESPINOLAS who didn't even work 1 full day before her outburst and left during the middle of her tirade on 3/7/19.
I called the evening helpline and reported to a woman, who I believe was Rosa Melendez, that I'm going to be taking this complaint to the Department of Health and Mental Hygiene. I would bet my bottom dollar that this woman has been verbally, if not also physically, abusive towards other elderly patients and she is not fit to care for anyone. The fact that my mother has had different home attendants from countries in Africa and Europe and there have been no issues like this before, shows me that this aide Etine is a menace and needs to be terminated.
How dare this Etine denigrate my mom, she was a bully and my mom said she was very rough with her. read more
