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    Hudson Valley Primary Care

    3.4 (5 reviews)

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    Mid Hudson Medical Group

    Mid Hudson Medical Group

    2.3(3 reviews)
    3.7 mi

    I scheduled an appointment two months in advance to see Dr. Robert Epstein today, 23Jan2015 at…read more1:30pm. I arrived at the doctors office just after 12:30pm and was immediately checked in. At the time there were only two other people in the waiting area - so I was pleased. However, I proceeded to wait in the patient waiting area for over an hour (after my scheduled appointment time) with no communication from staff regarding the delay. At approximately 2:30pm I approached the reception desk to ask if it is normal practice to have patients wait more than an hours time before being called in. The receptionists sarcastic response was "DEPENDS". That is extremely rude and completely unprofessional. Not only did I wait two hours but no one could even tell me when I would be seen. It was only when I approached the receptionists desk to make my inquiry did she then get the nurse to admit Dr. Epstein was backed up. Naturally, I cancelled my appointment -- as I have no interest in ever going back to this office. Lucky for me I only required a routine physical exam and was not actually sick.This is not the first time I've experienced this irresponsible neglegence at this office. It is very disheartening to see people behave so inconsiderately. I waited patiently for two hours. I would have continued to wait had I stayed because there is no consideration for anyone's time. Basically, when you make an appointment at this office you should be sure to block your calendar for the day's entirety as this is how long you could wait to be seen at this office. -Severely disgruntled

    4 stars because I hate getting the run around from their phone system but it's gotten better in…read morerecent years. Hard to write a review for the entire group but it's so convenient to have a 1-stop shop for all your medical needs (especially when your primary doc or OB/GYN refers you to a specialist and all they have to do is email them your scans instead of you requesting a copy, waiting a couple days, etc.) It's very well organized. They also have a good relationship with the Vassar Ambulatory Surgery Center so they schedule a lot of outpatient procedures there (right across that manmade pond they have there). I'm not a huge fan of how these medical groups are getting so huge, but I have to say that the majority of the care that I get there (besides a few doctors in the internal medicine and orthopedic specialties, who shall remain nameless) is excellent. I've been a patient with these guys since 1994

    Hudson Valley Primary Care - internalmed - Updated May 2026

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