In this place you are nothing more than a number with money/insurance!
I have been a patient here and worked here and would never go back again. Most of doctors are controlled like monkey's by the people above them. There are a few doctors that are good, and most of the staff is pretty good. Although a few people I had seen getting hired there must've had a pulse as the only qualifications listed because they were definitely not qualified. As a patent I've had some difficulty getting appointments even though I had worked there, but even before I had worked there getting an appointment could sometimes prove difficult. I've heard patients complain of the phone, and I've been through the run around with the phones, as a patient and employee. Patient care is not important to the administration, unless you are suing them or make a compliant, but sometimes things are just swept under the rug. Just look at the Dr. Panos situation, how long did they look the other way, except to see the money rolling in from the insurance companies.
The walk-in urgent care can be convenient but a few providers there should retire, or get some serious training in patient care/bedside manner, and how to treat employees. I've heard the employees complain of this one female PA that is so rude, nasty, and mean to the patient's end employees. Sometimes embarrassing them and even making a few employees and patients cry, and from what I heard those situations were once again swept under the rug.
The HR department doesn't do proper interviews and background checks on some of the employees that are clearly not qualified to work in healthcare. They don't even make sure that all their employees have a yearly physical, PPD screen, Immunizations, and certifications like CPR. I've worked in another healthcare facility that always ensured their employees were up to date with everything every year.
The employees are treated horrible, they say its a great work environment and they are like family, more like a distant back-stabbing dysfunctional family. We were treated worse than the patients that were discharged from the group. Some supervisors couldn't even open their eyes to realize that they had such great dedicated employees that cared for their patients. Instead we were overworked and made to do outrageous or ridiculous things to get the patients to come to MHMG for all their medical appointments instead of letting the patient decide where they want to go for their medical care.
If you must go here do more research on the doctor you are seeing first, otherwise find a more personable doctor in a smaller group or private practice.
Also having the universal electronic records is helpful for patients when you have several doctors there. read more