Dr. Burrows was kind, and very understanding! He goes above and beyond professionalism and…read morekindness. Especially his staff, they were amazing and patience.

I had burning pain in my legs caused by varicose veins. My primary doctor referred me to Dr…read more Phillip R. Totonelly, one of the finest medical doctors in the Hudson Valley, with over 30 years of experience. In my first visit to Dr. Totonelly an ultrasound was performed on both my legs which helped to identify damaged veins. I was then very well educated by Dr. Totonelly regarding the varicose vein treatment I was to receive to relieve my vascular problems. I was really happy when my Aetna insurance approved the surgery, called Endovenous Ablation. That surgery was done in the office under local anesthetic and no hospitalization was required. It took approximately 45 minutes per leg, which were surgically repaired with a one week interval between the two surgeries. In both instances I was able to walk without any problems the same day of the respective surgeries. Amazingly, within a couple of weeks after the surgeries I STOPPED FEELING burning and annoying pain in my legs. Dr. Totonelly further advised me about cosmetic Laser spider vein treatment and Sclerotherapy to both legs. I received 4 treatment sessions to address my numerous spider veins. I could not believe it, but the treatments resulted in the complete disappearance of huge brown spots on my legs caused by poor blood circulation. With my spider veins now vanquished, my legs currently have a healthy , young look. I am very pleased to be a patient of Dr. Totonelly and his very friendly, very well trained staff. Dr. Totonelly has such an amazing, compassionate personality. He's a highly trained, highly skilled professional, as well as an incredible human being with a huge heart. He is truly dedicated to his work and he really cares for his patients. I learned Dr.Totonelly not only does treatments of the veins but also does amazing facial and body laser treatments . His great work returns health and youth to people. Thank you very much. Sincerely, Elena.

I scheduled an appointment two months in advance to see Dr. Robert Epstein today, 23Jan2015 at…read more1:30pm. I arrived at the doctors office just after 12:30pm and was immediately checked in. At the time there were only two other people in the waiting area - so I was pleased. However, I proceeded to wait in the patient waiting area for over an hour (after my scheduled appointment time) with no communication from staff regarding the delay. At approximately 2:30pm I approached the reception desk to ask if it is normal practice to have patients wait more than an hours time before being called in. The receptionists sarcastic response was "DEPENDS". That is extremely rude and completely unprofessional. Not only did I wait two hours but no one could even tell me when I would be seen. It was only when I approached the receptionists desk to make my inquiry did she then get the nurse to admit Dr. Epstein was backed up. Naturally, I cancelled my appointment -- as I have no interest in ever going back to this office. Lucky for me I only required a routine physical exam and was not actually sick.This is not the first time I've experienced this irresponsible neglegence at this office. It is very disheartening to see people behave so inconsiderately. I waited patiently for two hours. I would have continued to wait had I stayed because there is no consideration for anyone's time. Basically, when you make an appointment at this office you should be sure to block your calendar for the day's entirety as this is how long you could wait to be seen at this office. -Severely disgruntled

4 stars because I hate getting the run around from their phone system but it's gotten better in…read morerecent years. Hard to write a review for the entire group but it's so convenient to have a 1-stop shop for all your medical needs (especially when your primary doc or OB/GYN refers you to a specialist and all they have to do is email them your scans instead of you requesting a copy, waiting a couple days, etc.) It's very well organized. They also have a good relationship with the Vassar Ambulatory Surgery Center so they schedule a lot of outpatient procedures there (right across that manmade pond they have there). I'm not a huge fan of how these medical groups are getting so huge, but I have to say that the majority of the care that I get there (besides a few doctors in the internal medicine and orthopedic specialties, who shall remain nameless) is excellent. I've been a patient with these guys since 1994

This man is an amazing doctor. He not only diagnosed a pretty serious sinus problem I suffered from…read morefor some time but he surgically corrected it in May 2022. So if you need an ENT schedule an appointment with this doctor and his practice. He is not only a great doctor and surgeon but he is caring and sincere. Thank you Dr. KOKLER again and again. N B.

From the moment I walked in, it was impersonal and disorganized. Instead of being greeted or spoken…read moreto by the front desk, I was told to sign in on my phone. The wait wasn't long, but that's about the only positive thing I can say. The assistant asked me the standard questions about my allergies and medications, which I answered clearly. Then Dr. Selena Lebron came in, asked the exact same questions again, and even accused me of not disclosing a drug allergy--something I had already told the assistant. She mumbled throughout the visit, barely making eye contact, and didn't even tell me whether my test was positive or not before jumping straight to prescribing two medications. When I asked for clarification--what the medications were, how many, when to take them, and what they were for--she seemed annoyed by my questions and said, "The pharmacy will give you instructions." Completely unacceptable. I also asked why I was having these symptoms and how I can prevent them. She then told me I'd get a referral to a urologist. Spoiler: I never received one. A few days later, I had severe side effects from the medication (nausea, vomiting, throbbing headache), so I called the clinic. The man who answered the phone was incredibly rude and dismissive. He offered no guidance and just said, "I don't know, go to the ER." Then another doctor got on the phone and said since the original doctor wasn't there, there was nothing he could do unless I came in and paid another co-pay--or went to the ER. No responsibility, no care, no concern. Just rude, unhelpful, and borderline negligent. I will never be going back to this place, and I strongly recommend others stay far away.

TERRIBLE! I went in on NYE after work. The receptionist says, "got here just in time". Apparently…read morethey close at 5 and I got there at 4:50, just in the knick of time. Meanwhile I'm coughing up a lung and my throat is on fire. He was so rude and rushed through the whole intake process and acted the entire time as if I was a burden to him. He was also the person who took my vitals and throat/nose culture once in the exam room. Very rude and unprofessional throughout. All rapid tests came back negative and two tests were sent to lab. I was prescribed steroid and inhaler for gunk in my chest. Being New Year's Eve, I didn't expect much in the form of rapid results from the lab. I missed a call 3 days later saying "this is a courtesy call with lab results, call us back". Called back 3 times and got nothing but an answering service. Never heard from them again. 5 days later, still sick. Unable to log into their online portal. Called the office, got same rude receptionist on phone who told me "there's nothing I can do on my end" to help you log into your profile. "I can try to find a number for you to call or you can come Pick up results in person." On my way to an appointment with my primary I stopped in to get the results only to find out I tested positive for strep throat! I guess it just wasn't that important to them that I know. All in all, awful experience. Will never return and suggest nobody else goes there either. Rude, unprofessional and dangerous!