Arrived early for a fasting blood test ordered by my doctor, for an upcoming procedure…read more There are 2 check-in kiosks. The instructions are pretty clear, you put your license upside down in the tray, it's scanned. Your information is displayed on the screen and you make sure that it's correct and then proceed to take a seat. Depending on how crowded it is, it might take a while before your turn comes. The phlebotomist calls your name, and directs you to one of two stations. Your ID is verified before they do anything. The entire procedure takes about two minutes and you're out of there .

New check-in kiosks are a digital disaster. Won't check in. Asked for help and they said I need to…read morecheck in but the kiosk just has spinning bar and keeps asking are you still here. No help from front desk. Been trying to check in for 25 minutes and still can't do it.

Do not EVER come here. They have stripped their staff to bare bones so their phlebotomists are…read morealso the front desk. I have watched gradual decline over years to the culmination of today where I personally have waited over an hour for routine bloodwork. Two people have already walked out. Their kiosk is broken so myself and another person "fell off" the queue. if you need reliable, efficient, predictable care do NOT come here.

I just want to say the woman that draws the blood at this LabCorp her name is Armani. She is…read morephenomenal at her job. I have a fear of needles, and she made it so easy and simple for me to get the blood drawn, but without feeling even a pinch, if I could give her 100 stars I would she's very professional and she has excellent office experience. I would come here any day Armani is working I 100% recommend getting your blood drawn by Armani especially if you have fears with needles like myself she deserves the recognition of how good of a job she performs thank you God bless

Absolute worthless, stupid people run this place don't ever come here go anywhere else…read more I've been waiting here for about an hour and it's still not my time for my appointment and I don't understand why people keep going in before me so I hope everyone here gets fired.

Avoid this lab at ALL COSTS. My doctor confirmed twice that they sent my lab order to this lab…read more When I showed up for my 8 a.m. appointment, the technician (who was the only one working there) said she didn't have the lab order and that there was nothing she could do to help. She was extremely rude when I pointed out that their phone message said a technician would help call the doctor if the lab order was missing, and said that was an "old message." Yet, when I called MULTIPLE TIMES the day before, it was impossible to get anyone on the phone. This was a giant waste of time and I feel duped as a customer. I will be contacting their corporate headquarters to discuss this matter.

I love all of my doctors at Optum healthcare. They are very informative about all of my medical…read moreissues and they always take the time out to explain things so that I understand any/all medical issues. It is a very clean facility and the doctors are very professional.

The only thing that really bothers me about the laboratory other than the people that clearly don't…read morecare, is the fact that you wait for your name to be called in a room full of sick people in the urgent care. You could be sitting there for a long time. People with compromised immune systems should not be exposed to all those germs just to get a blood test.

Woman has a terrible attitude, walked out for a third time. Came to this office three times and…read morehave stood at the window for 25-30 minutes twice and then turned away. The third time I checked in at 8:17am and was told there's no more appointments for the day with an empty waiting room.

Called to confirm what time they are open til. Arrived 25 min before closing and they left for the…read moreday.

Super fast and easy. The lobby was kind of dump, with no human guidance and no toilet. But I was…read morein and out in less than 5 minutes. That's pretty awesome.

I made an appointment at the Newburgh location. I followed the instructions and checked in when I…read moregot there. I met a very cheerful phlebotomist who took excellent care of me! Her name is Lisa and she was gentle, professional and very kind, making the experience of giving up 5 vials of blood a pleasant experience!

From the moment I walked in, it was impersonal and disorganized. Instead of being greeted or spoken…read moreto by the front desk, I was told to sign in on my phone. The wait wasn't long, but that's about the only positive thing I can say. The assistant asked me the standard questions about my allergies and medications, which I answered clearly. Then Dr. Selena Lebron came in, asked the exact same questions again, and even accused me of not disclosing a drug allergy--something I had already told the assistant. She mumbled throughout the visit, barely making eye contact, and didn't even tell me whether my test was positive or not before jumping straight to prescribing two medications. When I asked for clarification--what the medications were, how many, when to take them, and what they were for--she seemed annoyed by my questions and said, "The pharmacy will give you instructions." Completely unacceptable. I also asked why I was having these symptoms and how I can prevent them. She then told me I'd get a referral to a urologist. Spoiler: I never received one. A few days later, I had severe side effects from the medication (nausea, vomiting, throbbing headache), so I called the clinic. The man who answered the phone was incredibly rude and dismissive. He offered no guidance and just said, "I don't know, go to the ER." Then another doctor got on the phone and said since the original doctor wasn't there, there was nothing he could do unless I came in and paid another co-pay--or went to the ER. No responsibility, no care, no concern. Just rude, unhelpful, and borderline negligent. I will never be going back to this place, and I strongly recommend others stay far away.

TERRIBLE! I went in on NYE after work. The receptionist says, "got here just in time". Apparently…read morethey close at 5 and I got there at 4:50, just in the knick of time. Meanwhile I'm coughing up a lung and my throat is on fire. He was so rude and rushed through the whole intake process and acted the entire time as if I was a burden to him. He was also the person who took my vitals and throat/nose culture once in the exam room. Very rude and unprofessional throughout. All rapid tests came back negative and two tests were sent to lab. I was prescribed steroid and inhaler for gunk in my chest. Being New Year's Eve, I didn't expect much in the form of rapid results from the lab. I missed a call 3 days later saying "this is a courtesy call with lab results, call us back". Called back 3 times and got nothing but an answering service. Never heard from them again. 5 days later, still sick. Unable to log into their online portal. Called the office, got same rude receptionist on phone who told me "there's nothing I can do on my end" to help you log into your profile. "I can try to find a number for you to call or you can come Pick up results in person." On my way to an appointment with my primary I stopped in to get the results only to find out I tested positive for strep throat! I guess it just wasn't that important to them that I know. All in all, awful experience. Will never return and suggest nobody else goes there either. Rude, unprofessional and dangerous!