The care I received was perfectly adequate. Nothing exceptional, but nothing to complain about,…read moreeither. Really, that is about all I am expecting out of any urgent care experience. Reason for the 1 star rating: after I had already visited this urgent care multiple times and they had successfully submitted claims to my insurance without issue, I received a bill for several hundred dollars for care that I received in September 2025, stating that my insurance had denied the claim. I contacted my insurance, who advised me that yes, this urgent care was a participating provider. The claim was simply denied because it was sent to the wrong address. The person I spoke to offered to call the billing department and advise them regarding the address they should be using. I assumed that would be the end of this. However, I continued to receive email notifications stating that I owed this money on my account. Finally, I emailed their billing department and explained what had happened. They emailed back, asking me for the address that they should mail the claims to. I replied, "No idea, my insurance company only stated that the address you sent it to was incorrect and that they would give you the correct address. I see no reason for me to be in the middle of this situation as I have already paid you what I owe. Here is a copy of the front and back of my insurance card, which you already have on file. The contact information for my insurance company is located on the back." Over a week goes by, no response, but I did still receive multiple billing notifications during this time, stating that I owed hundreds of dollars because my insurance denied the service. I sent another email several days ago to follow up but have still not received a response. Unsure where else to turn, I filed a complaint with the New York State Office of the Attorney General, as I am beginning to wonder if ignoring insurance coverage and repeatedly billing the patient until they give in to paying something that they do not owe is actually a strategy utilized by this horrible organization. I have lost hours of my time to this issue. I will never go to this urgent care again, which is quite annoying as the next closest urgent care requires about 40 minutes more driving than this one did. I suppose if you are completely self-paying, you will not experience these issues, but honestly their billing department is so incompetent that I would not be surprised if they figured out a way to screw that up, too. Edit: The link provided by the proprietor in the comment to my post is to the form that I filled out already, that connected me with the billing department that responded once and has since ignored all follow up inquiries from me. I have spent over FIVE hours trying to get THEIR issue resolved. Important to note is that I work in education and have a VERY common insurance plan that MANY public employees have. If you are a public employee, DO NOT go to this urgent care unless you want to be trapped into some forced labor situation in which you have to continually try to teach this billing department which one is their elbow and which one is their bottom, only to fail at EVERY attempt.

5 STARS for the office and staff. 1 STAR for the billing…read moredepartment. I visited this office in September 2024 for an earache and was blown away by how professional, clean, and kind the staff was. The care itself? Excellent. The billing department, however, feels like a never-ending nightmare. I requested multiple times to be switched to self-pay (under $200), yet they continue billing me as if I had insurance--$575 for someone to take a quick look in my ear. I even paid a $35 co-pay at the time of service, thinking that was the end of it. Since then, I've been hit with bill after bill, each over $500. I've called. I've explained. They note the account and...send another bill. At this point, I've given up trying to fix it myself. I just wait for them to call me, ask if they've updated my account, and the cycle repeats... 4 months and counting. The care? Top-notch. The billing? Like a public restroom during a stomach flu outbreak-- chaotic, messy, and best avoided. My two cents: Visit with caution. If you can get the same level of care without the financial headache, do it. I've since switched to telehealth with MediShare for $300/month, and my last earache was resolved with a free consult and a prescription for amoxicillin-- no surprise bills attached.

What a wonderful experience! The young lady behind the counter was welcoming and efficient …read more Then I was taken into the back my Johanna that took mi vitals and asked how I felt very thorough & tested me for strep told me it would take 5 min for results Which it did I was negative. Then a PA came in and checked me again Then the dr came in said I had a virile infection and called in a prescription for me . Totally recommend this place Happy Thanksgiving

Got injured biking, went to Pulse MD, they took xrays and said I had some broken ribs and that I…read moreshould see an Orthopedic doctor and possibly need a CT Scan. Called Nuvance and girl on phone told me, "We dont fix ribs and they'll heal on their own and if you want a CT Scan it could take weeks for an appointment & results! So I went to a Competitor in the area and they took more xrays and said I need to see a Thoracic Doctor. So I asked that doctor, where is there a Thoracic Doctor and he said at Nuvance heath. So not only did Nuvance put my health in danger, they lost business, DUH!

Going to urgent care can already be stressful, and this experience made me feel even worse. I…read moreexpected kindness and compassion, and instead I left feeling dismissed and unimportant. I honestly left here feeling really upset. From the moment I walked in, no one greeted me or even acknowledged me. I didn't feel welcomed at all. The staff felt cold and standoffish, and no one took the time to explain anything to me. Later, when I called to get my results, they didn't help me with my verification code or resetting my patient portal. It felt like they just didn't care and wanted to get me off the phone.

Skimmed thru some of these other reviews, not quite sure what goes through the minds of folks…read more From walking in nurse came to front window out of her role assisted me with the proper paperwork. While I waited for the receptionist to return this expedited my wait time. Receptionist returned completed my check in process quickly and within minutes I was sitting with Dr Matt. His immediate care for what I was going through was clear. If ever another emergency visit is needed I'll return to this location. Office is clean and spacious, full of light. Adding this If not for Dr Matthew's urgencies for me to go to the local emergency room, things could've been worse for me.

This is in the first time I was ever disrespected a hospital setting. Today I went in with a ear…read moreinfection. They are normally showing care and compassion. I over herd one of the nurses practitioners say she doesn't really need them I over heard from someone she is a drug addicts. Little do they know that is false I don't do drugs. I have a whole in my heart with a DVT. The Pa dr who was on site , just screened me did nothing along with just question me and kinda bullied me with an attitude. I'm in pain. I left the the room stating you shouldn't talk to the patient like this. Because I was shook. I also made a complaint to the head dr who was their he later on told me that their where no rooms to be treated , but ovbs their where rooms that where available. Just so you know I left the place couple seconds later my ear was bleeding. This could of actually avoid. If they just did their job correctly. Also I have a condition called infective endocarditis [IE] . Their lucky that I didn't just passed out when I got their.

That moment when a doctor asks: "How do you know for sure you're not pregnant?" when you've been…read moreworking in a barn and field in spring,not having sex with anyone, and have Lyme disease symptoms. When I told her I have had my period and haven't had sex in months, she told me that I didn't know how pregnancy works because I could still be pregnant..... In the end, she diminished my neurological symptoms and wouldn't prescribe an antibiotic right away, as is customary in the region. She said that if I have aches and pains I should stop making art all day (I'm an artist) and stop using edibles (which I use to treat period pain). Spoiler: I'm not pregnant and I have to wait a week to hear about Lyme. Dr. Schemmel is the worst doctor I've ever seen. The staff was courteous. It's a shame they have to work with her.

There was a long wait at the urgent care in Mt. Kisco and I was feeling terrible. I couldn't deal…read more I looked up this Northwell urgent care on my phone and was able to see that they could see me in 45 minutes, and I could reserve my spot for that time. It took me 15 minutes to drive there, could wait in my car, then came in 10 mins before my appointment. The man at the front desk helped me sign in, and took me to a room. The medical assistant took my blood pressure and asked me a few questions, so when the doc came in a few minutes later, he could get right to assessing what was wrong. I strongly recommend checking in on your phone and reserving a spot. Much better than waiting room limbo.

Needed a quick RX for a UTI so called up and got a virtual appointment with a nurse practitioner…read more It took less than 3 mins total THEN I GOT A BILL FOR OVER $500 (marked as a 30 min phone call) I have a high-deductible health plan and my share was $225. I am disgusted at the cost of health care and at these fraudulent charges. When I called to dispute they said that 3 min timeframe was irrelevant and that the cost was correct. Beware all these urgent care facilities. My bill came from the Northwell facility at Smithtown but I believe these practices and outrageous pricing are typical of all Northwell Health urgent care services.

I am absolutely blown away by the care my 84 year old mother received here. We were visiting from…read moreout of state when my mother came down with some ailments. The doctors here were not only kind and patient, but very thorough and knowledgeable. I can not recommend this place enough!

Amazing Staff Super Clean…read more Was in and out in less than an hour From Kim at the front desk To Bill in take care They were all so kind and Helpful. I had a work related head injury and Julie McPhillips was so kind, great listener and made me laugh. Her care was Fanominal (sp) One of The BEST urgent care centers I've ever experienced and would go out of my way to choose this place next time. Blessings on all of them.

I've really appreciated this place over the years. Today, Leah at reception and Patricia the nurse…read morewere truly wonderful. They were competent and kind which softened the blow of waiting 45 minutes, despite having made an appointment, on a beautiful sunny afternoon. Unfortunately, Dr. Gulati was quite the opposite. I asked him to renew the script for the acyclovir cream that I use for cold sores and he said in a patronizing tone, "Why do you think that's going to help you?" I tried to reply that in my vast experience it *does* help me by shortening the life of the cold sore, but he cut me off to explain it was useless because the virus is internal so I need the pills (which is like hitting an ant with a hammer imho), thereby vetoing my request for a cream. But the research is in, the cream works. The next kick in the stomach was when I asked him if the pills would be helpful, even if the cold sore is a couple of days old. He smirked at me and took several seconds, inhaling deeply and letting out a long, condescending laugh. As that finally tapered off, he refreshed his smirk, looked at me with exasperation, as if I were incredibly stupid, and said, "How would I know that? I don't know how long it's going to last!" That wasn't even my question! It felt to me like deliberate cruelty, almost like a performance. He ignored me when I tried to respond, turned on his heel, and walked away shaking his head. Why does someone like that work in medicine? Does he treat men like that, too? Doesn't he know that people who come to him are suffering and already humbled? Apparently he doesn't care. It was so strange and dehumanizing that I called my sister to process it, to talk me down. Lo and behold, she told me a few years ago she had a very similar experience with Dr. Gulati. I write this review hoping that it might save someone a similar bewildering and upsetting experience. Patients beware: this man might make you feel really bad when you're just trying to feel better.

Went here and they ran a bunch of tests and found nothing. Ended up in a ton of pain and ended up…read morein the ER, spent a lot more money, to find out it was something they apparently tested for. Don't go here.

this is the worst urgent care in the county, they don't even fucking take Anthem BlueCross Blue…read moreShield even when I'm fucking sick. I will never be back into that urgent care again, they don't give a shit about the patients who have insurance that they don't accept, they give zero shits. If I could give zero stars I would, this is completely UNACCEPTABLE!!

Avoid Optum "Urgent Care" like your life depends on it. They never answer the phone. They had a…read morehour wait time while the ED at Northern Duchess had me out in 45 minutes. Rude people. Horrible facility that isn't that clean.

Waited over 45 minutes when I was the only one in waiting room on a Saturday morning. Very slow…read more Took almost 2 hours for one xray. When I called for xray results, nurse was less than compassionate and had zero bedside manner. So disappointing...only went because I had to get xray ASAP. WIll not go again...

Unfortunately I cannot give a good review to this place. While the physical was thorough, the wait…read morewas long and they forgot to give me the paperwork while I was waiting so that was wasted time. Then, they input the bday incorrectly so could not find me in system when employer called to verify. Then, they were supposed to fax paperwork which they forgot to do and I had to call them to follow up twice.