Ben was the kindest most helpful person I could hope for. I had an issue with my key fob and could…read morenot get my car to start. Ben tried every trick in the book but could not fix it. He really put forth the extra effort to help. Now the dealer tells me there is a known issue and it needed a different part so it would not have been possible for Ben to fix it. Of course we did not know that then. One of the crazy issue Ben had to deal with was climbing through my back seat to get to the car battery which is in the truck but the liftgate would not open . . . He was super nice to deal with and we so appreciate his help. While I hope I never need a tow again, if I do I will definately be trying to reach Ben and Alpine Towing!

We were 150 miles from home in our 2022 Ram towing a 26' travel trailer on our way to Eagle Lake…read more While going over Carson Pass our def/see dealer light came on. We stopped at the Carson City NV Ram dealer, they would not help us. Called the Reno NV Ram dealer, they would not help us. Called the Susanville Ram dealer, they could help in 3 days. We were ready to head back home. We decided to stop at the Auto Zone and borrowed their scanner/reader. It was blazing hot and my wife and dog stood in the shade. She was approached by a gentleman named Ben who asked what was up? He proceeded to use his reader/scanner, cleared the issue, suggested we add new def and things to do to follow up. He felt confident we could proceed to our Cal Fire reunion at Eagle Lake. We have never received such excellent customer service, let alone from a complete stranger. Thank you Ben for your kindness and expertise. We recommend Ben and Alpine Towing, I guarantee you will receive honest, exceptional customer care. Thank You, Frank

Having been in the auto business since 1981, I have dealt with both good and so-so tow companies…read morefor 43 years. From the moment he picked up the phone, Dave had a caring, positive attitude like I have never encountered with a tow service. Asked the right questions and clearly was trying to find the least expensive solution for my daughter who was stuck. Call this tow service first. Thanks, Dave!

Dave was awesome! He was at his son's house in Carson and came right up! We were planning on having…read moreit towed to the Kia dealership but he got the car running in no time. Asked him how much we owed him and he said "whatever" so we gave him a great tip! He was so kind and efficient. Totally recommend him!

My delivery van needed medium-duty towing after it broke down near Incline Village, NV, and Harlow…read moreTowing Specialist came through right on time. The driver was professional, answered my questions, and handled the vehicle carefully from start to finish. The whole process was straightforward, and I appreciated the updates while my van was being transported. It made a stressful roadside situation much easier to deal with. If you need a dependable towing service or roadside assistance in Incline Village, NV, I would definitely recommend Harlow Towing Specialist. Their medium-duty towing service was reliable, efficient, and worth calling when you need help.

"My truck went off the edge of a mountain road and ended up in a position that required a real…read morewinch recovery. Harlow Towing Specialist sent an operator who arrived with proper recovery rigging and didn't rush the setup. He evaluated the angle, the ground anchor options, and the pull direction before attaching anything to the vehicle. The recovery was controlled and steady, not a single hard jerk, which kept the truck from taking on additional damage. He talked through each step as he worked, which helped given how stressful the situation was. Quote was given so I am not surprised by the value. "

Worst company ever! They stole my car while I was parked at my work and when I went to retrieve my…read morecar they claimed it wasn't my vehicle since it's in my mom's name. Mind you I was 20 and my parents lived out of state. When it was time to pay the fees they claimed that my CARD WAS STOLEN! Since i hadn't signed the back. It was the only card i had ever had, my only way of accessing my money. I was obviously very young and panicked. The employees had no compassion at all. They wanted me to make a mistake so they could keep my car for longer and sell it or make me pay more fees. Absolutely evil behavior. Evil people.

My car broke down going west over Donner Summit on January 16th during a heavy snowstorm. The CHP…read moreadvised that AAA would not send for help in that area in bad weather. The CHP called Milne Towing who did get us towed to the Safeway parking lot in Truckee. I took the train back 200 miles, knowing I had to find a repair facility that would fix my car. I called Milne Towing, and advised them I could send a key since my car was alarmed. I was given an address in Truckee that (unknown to me) had no one present. I sent my key and alarm fob overnight. Then they said the didn't receive my key (which I tracked and had to be signed for), so then I contacted the Truckee Post Office, they showed me the signature of who signed for it. So since it was still snowing, I had to rent a 4WD car to go back up and meet the driver at the Safeway parking lot. ! When I reached out to them and asked "who in your business complex would sign for package of personal property addressed to Milne Towing, and not deliver it to you?" There are only ( I went up and confirmed) 4 other businesses in the complex! Why was I given an address to send my key if there was no one there to receive it, while my car was stranded in the Safeway parking lot!" I wanted compensation for my key and fob only, the cost of fuel and renting a 4WD to go back up there I was willing to forget, so I sent a letter! (Please see the attached response! ) So they got around to find my key and fob a month later! Only after I wrote them a letter asking for compensation did they even get back to me! First off, it is illegal to sign for any package not addressed to you, so who did they authorize to sign for them? After reading the other reviews on here which also evidence this company is to be avoided, this is not an isolated event! No responsibility taken, no ownership taken, ti seems their clients are not valued or cared about! Avoid Milne Towing, you have been warned.

"Locked myself out in a parking garage and couldn't reach anyone who could help on short notice…read more Gracious Pros Towing Service picked up, gave me a clear ETA, and the technician arrived close to that time. He used the right tools for the door type and worked carefully to avoid any marks on the frame or weather stripping. The car opened cleanly and he confirmed the keys were inside before packing up. The whole visit was efficient and low-key, which was exactly what I needed after an already frustrating afternoon. The fee was modest and consistent with what dispatch had told me. Lockout handled well, no damage, no drama."

Gracious Pros Towing Service made a stressful situation so much easier. They arrived quickly, kept…read moreme updated on their arrival time, and the driver was courteous, knowledgeable, and treated my vehicle with great care. The service was fast, professional, and reasonably priced. I highly recommend Gracious Pros Towing Service to anyone in Reno, NV looking for dependable towing and roadside assistance.

The staff at this company, especially Mike Ram, are fantastic. Mike helped me with an abandoned…read morepick up at my restaurant. He helped me take the necessary steps to get the car towed from our private lot. It's not easy. Had to call the CHP, fill out a lot of paperwork and stress about deciding whether the car was stolen and abandoned. Mike walked me through it and the matter was revolved. Great service and would highly recommend this tow company if emergency service was required. Great personal service. Steve Topol The Blue Agave

I don't normally do reviews unless they're well deserved. Mike and his team at Dependable Tow went…read moreabove and beyond to get to my personal vehicle (non-emergency) to get it towed to a shop in Reno. They made sure to squeeze me in at the end of a very long day to grab my vehicle and make sure it got to Reno the following morning. Friendly, courteous and efficient. Happy to recommend them.

I only put this as a five-star to make sure it didn't get pushed down to the bottom and it stays up…read moretop because people need to know about this, cheapskate scam artist. He is absolutely horrible service paid this man in April and I've never received the work done on my car and it's now September. And I still haven't been paid back in full he continues to push me off week after week telling me he's trying the best he can. He disrespects me and he calls me names and is highly unprofessional. I would not refer this man to save anyone's life with their car. I wouldn't let him work on my car ever.

If zero star is allowed, I would give zero star. DO NOT USE…read moreTHEM FOR ANYTHING. I am reporting this to roadside assistance programs, irresponsible company like this one should NOT be part of the emergency system. Our car broke down while we were on vacation, roadside assistance assigned this company to our case. The driver, apparently the owner "Mike", kept saying he will arrive in 2 hours, and then several more additional 2 hours, and then say his truck broke down and promise he'll come early next morning. The second day we called him early morning to check on status. Mike said he'll arrive in 30 minutes and then ghosted us and stopped picking up the phone. If you don't want to do business, just say so. Why kept lying and kept people hanging for more than 36 hours in cold snowy weather?

I was visiting Lake Tahoe and my 2005 Envoy wouldn't start so I called High Sierra Towing. Keep in…read moremind this is the busy season and they quoted me a price and sent out a tow truck immediately. The driver, Jacob, was polite, professional and was extremely helpful.

My minivan broke down last summer when I was towing my tent trailer and heading out for a family…read morecamping trip. I was able to drive to the Auto Dr. in Truckee, but had to leave the car in Truckee overnight to be repaired. High Sierra met us at Auto Dr. and was able to take all of my group and my tent trailer on to camp. We were meeting other people at camp and couldn't wait overnight in Truckee for the car. We negotiated a fair price and were able to ride the last hour to camp. High Sierra parked the trailer right were I needed it and save our vacation. Thanks!