The women have to carry their bra, top, and purse around with them instead of being able to use a…read morelocker. The mammogram tech was not very friendly and a bit cold. So not only was the actual exam uncomfortable, the tech made me uncomfortable. This was the worst mammogram experience I've ever had. The front office was good, however I do not want to come back to this location.

I understand that some patients are a hard stick. I understand that some staff charged with getting…read morea vein for an IV have no personality or even no skill. And look, I can forgive no personality; I can even forgive lack of skill to a certain point. What I cannot forgive is a person who dgaf about the person whose arm they are digging in for so long that the patient is crying. What I cannot forgive is someone who doesn't notice sobs, someone who lacks any awareness that they have been digging in my mother's arm too long with needles. Someone who ignores the crying until my momma has to ask them to "please stop" and then a few seconds later, "stop" again. They do not have ultrasound guided IV insertion support, which is greatly needed. Do not take your loved ones to this location. If you have to go to this location, I highly recommend bringing an advocate with you into the room to make sure you successfully get an IV or are paid attention to when they repeatedly fail (they tried twice). All of the above for a copay.

Was referred to this location for an MRI (was having foot pain). My appointment time was at 8am and…read morethey told me to arrive 30 minutes early to fill out paperwork, so I did. Upon arrival, they gave me a one-page health survey to fill out, which I did and within 10 minutes they had called me back to the testing area. They had me put my purse into a locked locker (of which I held the key for), and took me into the MRI suite. They had me lay down on the table, and even gave me a blanket as it was a little chilly in the room. The MRI took about 15 minutes to complete and I was out of the office by 8:05am (just 5 minutes after my scheduled appointment time). Perfect. The employees were fabulous and I have zero complaints. Hope I dont have to go back for more testing, but if I do, I'll gladly go to this location.

This place is odd. You get therefore your point in time and you sign in. Then you sit around for…read morewho knows how long until they call you up to then take your insurance information. Meanwhile the receptionists will sit gabbing away. What are they waiting on? The new usually move to the second waiting room or you could wait another 30 minutes or more. I don't get it. The South is pleasant but their system is broken. Why when I walk into the office and no one is at the check-in (everyone sitting around) and have to wait to go check in. Then you realize all these people are still waiting to be called up. Not happy. Its my 2nd time here and same same.

I came in for my first mammogram, recommended by my PCP, and had a great experience at Banner…read moreImaging. The staff was kind, professional, and made me feel completely at ease. Everything was quick, smooth, and well-explained. Highly recommend!

Ive called 3 times in 3 weeks and cant get a call back to schedule a breast biopsy and keep getting…read moretold that the biopsy team will call me and they have not tried to contact me. I am told that the biopsy team do not have phones in which one can call and make an appointment with, however they have phones to call outward to schedule appointments with patients. How does that make sense...Also theres no supervisor to speak to so there is no actual way to rectify this. This is the most unprofessional way of conducting a very sensitive business. I am appalled at how much they just dont care.

I have no complaint about the technicians in the back. But it is ridiculous that I spend an hour…read morestanding in line to check in for an 8:00 appointment. The line did not move at all for over half an hour, there was one worker at the desk and I don't know what was happening at the front of the line but it wasn't going anywhere. I can understand that happening once, but it's every time I go there. Communications are also very bad. I typically get repeated reminder calls and texts to set an appointment - sometimes even after I have had the appointment. It's craziness and I am going to ask my doctors about other imaging providers.

Be aware simon med now charges 10% for using charge cards & debit cards. So now they are basically…read morestealing more money from us, when our deductibles are already high. I will make sure my Dr never refers me to them again!!!

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I love that these guys are so organized. I had an appointment and they were all ready for me and…read morecalled me back within a couple of minutes of my arrival. In all the years I've been coming here, I have never had to wait more than a couple of minutes of I have an appointment. My X-rays were done in literally 5 minutes and I was out the door. Banner imaging will always be my first choice for any type of imaging.

This review has no reflection on Dr's. The front desk…read moreoperates efficiently but need to learn the importance of a caring respectful way of engaging customers. They are mire like drill sergeants than kindly serving their customers. When the nurses called to tell me my husband's procedures were complete she only instructed me to bring g the car around in 15 mins. I asked her if the Dr. was meeting with my husband to which she said yes. She should have asked if I wanted to be there. Patients are groggy and may not ask questions nor remember. This has always been standard procedure in recovery at other offices. I'm not shy but if I were I may not have inquired. ASK

My husband and I both had colonoscopies with Dr. Mann. We were both nervous. I especially had a lot…read moreof anxiety. The staff at this center along with Dr. Mann were wonderful and comforting. They made it so much easier. We will continue to see Dr. Mann in the future as long as he'll have us!

Referred here by my ENT. (He and I will be discussing this!). Horrible service and consultation…read more Described my symptoms and was told. "You don't have Sjogrens." Ummm...wait a second, I have bloodwork indicating I do. She was the most unimpressive doctor I've ever seen. Dismissing a patient like that was rude and down right unkind. Her PA was no better. On a follow up visit I asked the PA a question and she said, "Oh you're seeing Dr so and so for lung issues right?" Nope. Not me." She asked me another question that was not applicable to me. My husband barked at her asking if she was looking at the right patient on her computer. Totally incompetent PA. Upon acquiring a new rheumatologist, I called and asked that my records be sent to me. It should take 5 to 10 days to receive them I was told. Well here we are more than a month later and no such paper mail has come. That figures. My new very professional rheumatologists office is doing the asking now. My first clue that this office would be an issue was one of the front desk people had her half eaten lunch and a GIANT beverage next to her on her desk. How unprofessional can you get? I don't want to smell that! If you're that committed to your job, take a 15 minute break and eat in the lunch room! The only ok experience here was the blood draw. She was fast and sweet. My last grip is they have you auto sign patient paperwork Saying you are not allowed to change doctors within the practice. They lock you into a doctor you do not like. Very strange and very telling in and of itself. Don't go here. You will not be happy.

This office is bordering on malpractice -- if it hasn't crossed that line already…read more Getting anyone here to complete basic paperwork required for prescribed medication is like pulling teeth, except the pain lasts for weeks. Three months ago, this office put me through absolute hell trying to obtain a prescription I legitimately need. After weeks of begging and repeated follow-ups for them to complete the required paperwork, I miraculously received my medication. Then I learned they had neglected to process it for six months. One month later, the same nightmare repeated itself. Since the start of the new year, I have new health insurance. That means this office needs to complete a pre-authorization for medication I have already paid them for. I am now four weeks and seven phone calls into this process, still waiting for paperwork that should take minutes -- not months -- to complete. At this point, my only remaining option is to physically go to the office, call the online pharmacy from their waiting room, and stand there until someone from this office speaks directly to the pharmacy and completes the required paperwork. I will not leave until the pharmacy confirms everything has been submitted correctly. Let that sink in: a patient is forced to camp out in a medical office just to receive medication. Can you imagine any competent medical practice thinking this is acceptable? If this fails, my next step will be pursuing formal legal remedies simply to compel this office to complete the paperwork they are responsible for completing. Arizona Arthritis & Rheumatology Associates: How many more one-star reviews do you think your office can accumulate before the pattern becomes undeniable? I always assumed medical offices worked to make patients feel better -- not worse. That assumption does not hold here. Read the reviews and decide for yourself why this practice has earned so many one-star ratings. This office -- and its administrative processes -- should be deeply embarrassed. See you tomorrow. I'll plan accordingly, because it appears I'll be there a while.

Do NOT go here!!! Front desk and imaging staff was actually great at appointment- probably the best…read moreMRI I've ever had. However it's been 12 days and report is nowhere to be found. They have not answered or call back my numerous daily calls and are not responded to both ordering physician and an additional physician calling on my behalf trying to get these important images. It's like they just disappeared or shut down! I now have to go to ANOTHER imaging center to get scans due to the urgency and their ghosting, my physicians, my insurance attempts, and my attempts to get any sort of communication regarding where the report and images are.

Good luck getting a call back from these people. I've left 3 messages in the last 2 days. All…read morecalls for scheduling and the front desk default to the general mailbox, and no one is returning calls. These people don't seem to realize, or just don't care, that some of us needing imaging services are in a lot of PAIN and need to get scheduled ASAP. Unfortunately my town does not have MRI services, otherwise I would run for the hills and find another company to get my scan done. Shame on them!

The care isn't bad but they only have one machine and they don't separate male and female patients…read morein the changing room/locker room.

Do not use this imaging company. The woman tech and the older lady at the desk are truly horrible…read morerude people to deal with. I was to have two scans. I had just one and walked out. Called my doctor 's office that I will not do any more scans at this place ever. I absolutely feel sorry for the two younger women who work as receptionists. Get out now. It is too toxic a place to be an employee or a client.