The women have to carry their bra, top, and purse around with them instead of being able to use a…read morelocker. The mammogram tech was not very friendly and a bit cold. So not only was the actual exam uncomfortable, the tech made me uncomfortable. This was the worst mammogram experience I've ever had. The front office was good, however I do not want to come back to this location.

I am convinced Simon Med is involved in fraudulent billing. I started coming here a few years ago…read morefor mammograms and breast ultrasounds every 6 months. After each time I would receive a bill that would not match my EOB statement from my insurance company. I had to call each time to dispute the bill. They usually complied with my insurance company after a couple phone calls. The most recent bill they did not agree with my insurance and wanted an extra $300 over my EOB. I went on their website and paid what my insurance company told me I owed with my HSA. Simon Med is claiming to never have gotten what I paid them. My HSA has a record of the money going to Simon Med. Simon Med said I paid 'the wrong department' and cannot find the funds and threatened to send me to collections. I paid the full bill to avoid collections - so now I OVERPAID Simon Med by $300 and they refuse to refund me. My HSA won't refund me because they said it's been over 60 days. I decided to get mammograms and breast ultrasounds at a different company after the billing issue. The radiologist told me she sees no reason why Simon Med told me to come every 6 months for screening. I truly believe their billing department is fraudulent or at the very least unethical. I believe they told me to keep coming every 6 months just for the money and not because anything on my scan looked cancerous.

Was referred to this location for an MRI (was having foot pain). My appointment time was at 8am and…read morethey told me to arrive 30 minutes early to fill out paperwork, so I did. Upon arrival, they gave me a one-page health survey to fill out, which I did and within 10 minutes they had called me back to the testing area. They had me put my purse into a locked locker (of which I held the key for), and took me into the MRI suite. They had me lay down on the table, and even gave me a blanket as it was a little chilly in the room. The MRI took about 15 minutes to complete and I was out of the office by 8:05am (just 5 minutes after my scheduled appointment time). Perfect. The employees were fabulous and I have zero complaints. Hope I dont have to go back for more testing, but if I do, I'll gladly go to this location.

This place is odd. You get therefore your point in time and you sign in. Then you sit around for…read morewho knows how long until they call you up to then take your insurance information. Meanwhile the receptionists will sit gabbing away. What are they waiting on? The new usually move to the second waiting room or you could wait another 30 minutes or more. I don't get it. The South is pleasant but their system is broken. Why when I walk into the office and no one is at the check-in (everyone sitting around) and have to wait to go check in. Then you realize all these people are still waiting to be called up. Not happy. Its my 2nd time here and same same.

I came in for my first mammogram, recommended by my PCP, and had a great experience at Banner…read moreImaging. The staff was kind, professional, and made me feel completely at ease. Everything was quick, smooth, and well-explained. Highly recommend!

So at 50 it's always important for women to get a yearly mammogram. Some how my referral went here…read moreto Banner Imaging usually I'm seen at MD Anderson so I was a little nervous and unsure about coming here for my mammogram I think it was due to not knowing and being scared about finding out if I had breast cancer or not just like any woman. The staff here was very kind and helpful I also learned something new that I didn't learn about at MD Anderson so my experience here was a very positive experience and I also got a clean bill of health so I can honestly recommend this facility for mammograms it's a clean facility with an excellent staff.

I have no complaint about the technicians in the back. But it is ridiculous that I spend an hour…read morestanding in line to check in for an 8:00 appointment. The line did not move at all for over half an hour, there was one worker at the desk and I don't know what was happening at the front of the line but it wasn't going anywhere. I can understand that happening once, but it's every time I go there. Communications are also very bad. I typically get repeated reminder calls and texts to set an appointment - sometimes even after I have had the appointment. It's craziness and I am going to ask my doctors about other imaging providers.

Scheduling is a nightmare, they show available appointments online that are not really available…read more Called in and the rep could not find any of the available dates that were reflected online. I have to have the test done in the next 24 to 48 hours and they tried to book me for a week out. From past experience they also cancel appointments without notice and their staff is rude and unprofessional.

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

This review has no reflection on Dr's. The front desk…read moreoperates efficiently but need to learn the importance of a caring respectful way of engaging customers. They are mire like drill sergeants than kindly serving their customers. When the nurses called to tell me my husband's procedures were complete she only instructed me to bring g the car around in 15 mins. I asked her if the Dr. was meeting with my husband to which she said yes. She should have asked if I wanted to be there. Patients are groggy and may not ask questions nor remember. This has always been standard procedure in recovery at other offices. I'm not shy but if I were I may not have inquired. ASK

My husband and I both had colonoscopies with Dr. Mann. We were both nervous. I especially had a lot…read moreof anxiety. The staff at this center along with Dr. Mann were wonderful and comforting. They made it so much easier. We will continue to see Dr. Mann in the future as long as he'll have us!

I didn't actually see the doctor because after difficulty scheduling the first appointment and…read morehorribly difficult attempts (several) needing to reschedule it, I just cancelled altogether. They really need to fix that.

Absolutely horrible, unprofessional and incompetent. Too bad it took me 7 years to get completely…read morefed up. There is no care or compassion for patients. It is very obvious to me it's just all about the money. They rarely return calls and when they do it's usually days later. I've done medical billing and have worked for several different medical providers for well over 28 years and I have never been treated so horribly as I have been as a patient with this establishment. The fact that I expressed my frustration only brought out the childishness of the workers. Being talked down to by office staff is not something that that anyone should have to deal with. Then when you add insult to injury, the office manager Annie at the Mesa location chose to dismiss me as a patient because I needed to reschedule my appointment this week. I also told her during our conversation how frustrated I am with the people in that office and that I would most likely be looking for a new provider in the future, simply because of the way they handled my medical situation over the last few months and the fact that I have been repeatedly talked down to by one of their employees. (I'm not a child and refused to be spoken to like one) and she obviously didn't like that because she promptly dismissed me as a patient and canceled my appointment to see the doctor that I had scheduled for next week... I've been doing insurance and medical billing for 28+ years and worked in providers offices and this is by far the worst company I've ever had the misfortune of dealing with. Not the doctors, just the office staff. No professionalism or accountability at all. The doctors would be smart to get some professional staff in their handling patients and dealing with issues the right way, otherwise they're just going to continue to lose them. Horrible, completely horrible!

Do NOT go here!!! Front desk and imaging staff was actually great at appointment- probably the best…read moreMRI I've ever had. However it's been 12 days and report is nowhere to be found. They have not answered or call back my numerous daily calls and are not responded to both ordering physician and an additional physician calling on my behalf trying to get these important images. It's like they just disappeared or shut down! I now have to go to ANOTHER imaging center to get scans due to the urgency and their ghosting, my physicians, my insurance attempts, and my attempts to get any sort of communication regarding where the report and images are.

Good luck getting a call back from these people. I've left 3 messages in the last 2 days. All…read morecalls for scheduling and the front desk default to the general mailbox, and no one is returning calls. These people don't seem to realize, or just don't care, that some of us needing imaging services are in a lot of PAIN and need to get scheduled ASAP. Unfortunately my town does not have MRI services, otherwise I would run for the hills and find another company to get my scan done. Shame on them!

They scheduled me for a mammogram, and when I got there, they told me I had to reschedule because…read moretheir machine was down, and had been for a week!!!!!! No call before I got there to reschedule. They could have sent me to another facility.

I had a brain scan at Simon Med. The mri tech was very caring and made sure I was comfortable…read morebefore going into the machine, he was very informative and took the time to explain what steps to be taken. There's lots of parking, the lobby is always clean and has lots of seats . The front desk is very friendly