After my dad passed away I was so lucky and blessed that we came across Valley Funeral Home. It's such a hard, emotional, and confusing time, but I was lucky enough to have Krystal N. as the person who walked me and my family through everything. She was compassionate, knowledgeable, honest and forthright, patient, and answered every question I had along the way, no matter how big or small (and no matter what time of day). She went above and beyond to make sure everything went smoothly and on schedule, always putting me at ease to focus on the important things. We had a small ceremony with a chaplain before my dad's cremation and everything was so perfect. Thank you Krystal!! And thanks to the Dignity/Valley team! read more

Our family had a deeply upsetting experience with Dignity Memorial. Our mother specifically paid for cremation and to have her ashes scattered at sea as part of her final wishes. For months, my sister and I believed this had been completed. We recently discovered that her ashes were never scattered and were still in Dignity Memorial's possession. We received written confirmation and a photograph documenting this. We were never notified that the service had not been performed. This came after we had already documented several other concerns with her arrangements, making this discovery even more disturbing. Our mother trusted this company to carry out one of her final wishes, and we trusted that it had been done. Learning months later that it had not--and now having to personally retrieve our mother's ashes--has been devastating. When families are grieving, they should be able to trust that the final wishes of their loved one will be handled with care, dignity, and accountability. Sadly, that was not our experience. read more

My dad recently passed away and we felt comfortable using Valley Funeral Home as we have used them for a couple other family members. During the time between when my dad passed and his cremation, we were completely forgotten about. No one would call us back, no one had any answers, and my dad was completely forgotten. The only reason we were able to move forward with any of the process is because we kept calling and calling (daily) to get updates about what was going on. Everytime we called, we would get someone new, who had to contact someone else, then get back to us. But they never got back to us. We finally found out that nothing had been done with my dad because communication was lost on their end and no one knew/realized my dad was waiting to be cremated. Finally, Mike was able to assist us (2 weeks after my dad passed) and told us that he would make sure everything got done in a timely manner. Although we were happy with the help we received from Mike, the rest of the service we received was absolutely terrible, when we were already dealing with one of the worst times in our lives. They were so quick to charge our credit card for the service but then just as quickly, forgot about the service they needed to provide. I would not recommend Valley Funeral Home to anyone. They used to be family owned and actually cared, now that it's a part of Dignity Health it's just another corporation. Update: Jaclyn reached out and made this right. I appreciate the effort we received after. Nothing will change the service we were provided but they definitely did their best to make things right after we voiced our concerns. read more

Valley Funeral Home was there for my Mother in Law when her husband passed. They navigated us through the process with care and grace. Crystal was a pleasure to work with and did above and beyond as far as her job. If you are looking for a Funeral Home that cares Valley Funeral Home is the place for you. read more

I cannot say enough amazing things about this place. EVERYONE is kind and competent. EVERY detail is handled smoothly. I even had to move the date of services two times, was never an issue. The memorial was wonderful and that's largely thanks to these fine folks. Cece feels like a friend guiding you through the process right when you need one most. Leslie felt like she could have been one of my east coast aunts. Dena, everyone on email and phones, just a great experience from beginning to end. I'm bringing my mom here to pre-plan because they are simply the best. A HUGE thank you to Valley Funeral Home. read more

From family Loya we want to say that our First time having funeral services with valley funeral home the whole family is very satisfied. Their staff are very reliable and kind. Especially Raquel she was very understanding she went above and beyond in coordinating my dads services. She made sure she met our standards as well as giving us her time in hearing us out. She made us feel comfortable and made the process as smooth as possible. Valley funeral home is very professional in their services. read more

Words can not express the gratitude I have for this team. We used them over 20 years ago when my father passed and again in March of 2023 for my mother's passing. From the moment I connected with Dena, it was like taking a huge weight off me. She guided my brother and I through the whole process and was super kind and patient. The services and the team were amazing. I believe I made my mom proud of how we handled it all. Dena and team, thank you for all you do. It's a hard job, but you do it well. I recommend them 110%. read more

During challenging times for my family and me, Valley Funeral Home and Raquel did an amazing job making the process seamless and stress-free. Raquel and her team are incredibly professional. Raquel was meant for this type of work. She is genuine and comforting, all while organizing an often stressful process. She allowed my family and me to mourn our father in the best way we could have imagined. She organized a funeral that allowed us to say goodbye to our father in a dignified way. With so many restrictions put in place due to COVID, Raquel and her team were extremely flexible and accommodating to our family's needs. We are eternally grateful for Raquel and her team. read more

From the moment we walked into Valley Funeral Home, it was nothing but exceptional service and professionalism. Every staff member was kind, understanding and sympathetic. There were so many agonizing and difficult decisions to be made, but they helped guide us each step of the way. I truly thank each of you for your compassion and helping us get through this difficult time. On behalf of Betsy... With love, Nikki read more

Amazing customer service. The staff is friendly, cooperative, and sensitive for the tough time we went through. I'd recommend them to anyone who has recently lost a loved one. read more

Do yourself a favor and stay away from valley funeral home Dena Giron was very rude and had a snotty attitude the whole time from begging to end of the services there. On the day of the actual viewing, she yelled at me to keep my mask on while i got up 10 ft to throw away tissue from crying. On top of that, they took almost 2 weeks to cremate my dads body and she never 1nce mentioned it was going to take that long, had to call 4 days to get an answer. His funeral service is 1 day away and we're barely receiving his ashes. Incase i have the wrong name, it's the lady with glasses and a stupid "i love you" tattoo on her right wrist. Sad because this funeral home has good reviews, but someone like dena can take that down just by being present. I will tell anyone and everyone i know to stay away and take business elsewhere. The worst experience, please stay away! Dignity needs to have a sit down with her and have her change up how she works because she's going to keep people away from going there. Dena Giron should not be a manager there. read more

We dealt with Valley funeral home back in 2015 when my grandma passed away. They were great. So when my dad recently passed I decided to go with them again. The night they came to take my dad from our home the guys that picked him up we're very understanding and took much care with us. They also said they would play his favorite music on the ride to the mortuary. They were amazing. The service continues to be amazing when Carla was helping us with all the necessary details. She has been amazing through the whole process. I thank her immensely for all of her help and support. read more

My late, 95 year old Grandmother passed away just recently, and my family chose Valley Funeral Home to move forward with the funeral arrangements. Ed and Sarah were our funeral directors, and they ensured a wonderful experience to lay my grandma to rest. While a funeral is a sad moment for families, it is also a celebration of that persons life. Ed and Sarah were compassionate and caring for our family. They were very polite and gentle with us while we mourned. I was saddened deeply by my grandmother's loss, but with the amazing organization of the viewing and the actual funeral, it made me so much more happier to appreciate the long life she lived. If you have lost a loved one and are looking for genuine care, please consider Valley Funeral Home. Thank you so much for your services! read more

We are so grateful to have found Valley Funeral Home during these challenging times. Especially when a loved one dies so sudden and unexpectedly. Valley Funeral Home and Raquel have done an amazing job taking care of all the details, so my family and I can mourn and say our final good-byes to my uncle, who was like a father to me. Raquel is genuinely caring, loving, and professional. I am so blessed to have found her. When we first spoke on the phone, I knew I found the right funeral home, just by the way she showed sympathy, great customer service, and made me feel cared for. On the day of service, Raquel and her team did a fantastic job, everything went flawlessly, and everything was done beautifully. Thank you so much for taking care of me and my family. We are eternally grateful for Raquel and Valley Funeral Home. Thank you for been so genuinely caring and for your professionalism. We will never forget how you made us feel, may God continue to bless each and everyone of you. Best regards, Maria Jara read more

Having to plan a funeral for a loved one is tough in any circumstance, but this funeral home is one of the best.

I have been to Valley Funeral Home many time through the years. They have always treated me and my family well. But this last week I needed help with a special and time sensitive issue. Dena Giron went above and beyond to help me. She was kind and loving. And treated my loved one with such kindness and respect. She took the stress out of a stressful issue. Thank you Dena you are an angel on earth. One of Gods Blessings thank you read more

This is the staple of great service! I've had family members and friends of family bring their loved ones here for viewings and cremations. And the service they provide surpasses the service of other companies like the sub par Forest Lawn. Plus, their community services like a candlelight vigils and other events are beautifully set up! And the best part of it is the staff! They are so humble, warm hearted and willing to accommodate my family with whatever we wanted. We need more funeral homes like this! read more

This was a very difficult moment for our family, the passing of our dear mother was not expected, like many other families we had no idea where to begin, the hospital instructed us to find a funeral home and to make the necessary arrangements to have them pick up my mothers body. I must say it's the most difficult thing we've had to do, we had no idea where to begin, we had so many questions. So we started making calls, it was so overwhelming, since I'm in Texas & my sister in California, but we managed to work as a team. One of our main concerns was the service we were going to get since most of the funeral homes were limited on their services due to Covid-19. Luckily a relative recommended Valley Funeral Home, we called and spoke with Raquel, from the beginning we were very impressed with her patience and knowledge. she understood our pain, she was very detailed explaining everything to us, she gave us different options and had patience to answer many of our questions, she understood what we wanted for our mother, she kept us informed at every stage of the arrangements and made everything go so smooth. She is a excellent example of someone who helps make a devastating situation into one that is filled with care. Her guidance throughout the process was impressive, she made us feel comfortable and helped us every step of the way! She went above & beyond our expectations. We cannot thank her enough for the support she provided at a particularly difficult time for our family. We definitely recommend Valley Funeral Home to friends & family. read more

Valley Funeral Home - Funeral Services & Cemeteries Near Me - Burbank, California

I can't say enough good things about Valley Funeral Home. First, the ambiance is so very calm, dignified, and even home-like, which helps people with emotions that can be (understandably) running very high. I'm in agreement with Sam A. on this point. When my mother came home in January 2014, after a sudden hospitalization and rehab stay, my instinct was to make certain that she had pre-need arrangements that would honor her life and legacy. The representative at Valley Funeral Home was reassuring, respectful, and professional in showing me options that reflected those wishes. Then, with Mom's passing on February 1 of this year, Noel was so wonderful in helping me with the selection of the urn and composing the memorial cards (somehow, I had decided to defer these steps when putting together the "pre-need"). She also expressed concern about my immediate well-being. During our meeting in the afternoon, I realized that I was a bit faint. Mom had passed in the very early morning hours, and I hadn't eaten or even had more than a quick cup of coffee since the night before. Noel offered some water and a bag of snacks to keep my blood sugar up till I got back home. She also kept asking if I was going to be okay to drive. When a well-wisher sent a plant to their office for me, Noel kindly dropped it off at home. The urn is a deep blue, and enscribed with Mom's name, and dates of birth and passing in an artful, tasteful script. The background of the cards is a serene Thomas Kincade painting. Overall, a wonderful tribute for my beloved mother. read more

I called about 5 local funeral homes when my mom passed away. When I spoke to Raquel at Valley Funeral Home it was an easy choice. She understands what you are going through, she is professional and compassionate. We had to deal with transporting to another state and she made everything easy. Everyone I spoke to was very helpful. They cared about us and showed a compassion that made this time period as easy as it could be. Raquel was the person who actually came to the memorial. She respeceted all our wishes and helped create a reverant atmosphere. Thank you to everyone at Valley Funeral Home for all your help. read more

They handled the funeral service with dignity and care. I think they honored my grandfather very beautifully and am grateful.

We used this funeral home for my Dad's services. As soon as we walked in to speak with a counselor we were greeted with a smile and their warmth empathy. We understand that it's their job but all the staff guided us through the whole process genuinely most especially to Noelia who had been very helpful the entire time. We are so happy we found this place. It was so perfect! Location was great, the place is very neat, big and well organized. Thank you to all of you! Noelia, Jaclyn, Raquel and Jaime . You're all fantastic. Noelia thank you for making this a memorable moment for our family my Dad is all smiles in heaven. read more

We did not have any pre-arranged plans for my brother who passed unexpectedly. Thank goodness I called Valley Funeral Home. Initially I spoke with Noelia who arranged transport of my brother, after hours. After that we met with Raquel who helped us with all the arrangements. We felt like we were dealing with friends of the family and we were helped every step of the way. Raquel had contacts for everything we needed. The day of the service Noelia was there to help us. The care and compassion we received couldn't be better. It helped us so much during this very difficult time. May G-d Bless you both always!! read more

My mom passed away last month. I reached out to Valley Funeral Home in Burbank. They went above and beyond to walk me through the daunting process of managing this difficult time. I worked with Raquel who was kind hearted and patient. She made sure I understood every step and offered advice on how to make the process easier on me. But it was the extra steps she took that really stood out. She assisted in helping me find an ashes to diamond company, she walked me into the viewing room to see my mom for the last time and she helped me record the music that was playing when I viewed my mom so I can keep that with me and play it when I want to feel close to my mom. I know that anyone in need of funeral services will not be disappointed at Valley. And I thank them for easing the pain and confusion that come with losing someone you love. read more

I used this funeral home in 2000 when my mom passed. Although my father made that decision. My father had arrangements with Forrest Lawn but they were experiencing a "busy period." I could only speak to one representative and our schedules were incompatible. Eventually Forrest Lawn would not be able to handle my requests in a timely fashion. I turned to Valley Funeral home. They handled transfer of the body with grace. I was able to speak to who ever answered the phone. All concerns, questions and approvals could be addressed when I was available. Everyone there was accommodating and sincere. They lent a compassionate ear in dealing with our loss. The decor has been updated since my mom had passed. Now it is very contemporary and soothing. It is both bright and somber at the same time. Very comfortable and professional. I found their service pricing to be fair. read more

Valley funeral home provides a very pleasant experience that truly encapsulates the dignity you hope for when it is time to say goodbye.

Recenty my father passed away. We didn't have any prearranged plans nor did we know what funeral home we should use. A friend recommended Valley Funeral Home and they were great. We didnt have a service and my father was cremated so we didnt spend a lot of money but that didnt matter to them. They treated us with respect and caring. I would highly recommend them. read more

Valley funeral home had a very accommodating staff. They made the viewing process very easy for our family and the facility was excellent very clean and updated. Their staff was very nice and always asked us if we ever needed anything. read more

We are glad we chose Valley Funeral Home for our recent loss. Dena, our Director, was excellent from beginning to end. Highly recommended. Thank you! read more

My family and I are still so touched and overwhelmed by the exceptional service provided from Valley Funeral Home in Burbank. There are no words to express our gratitude and appreciation to such an excellent team of caring and genuine people. We are Burbank natives, and when customer service seems to be a thing of the past, Valley Funeral Home stepped up and restored our faith in humanity! Especially the manager Noelia. No detail was left undone, or seemed impossible to her. At a time when we could see no beauty in the world, Noelia helped us see all the beauty in giving our loved one such an amazing honor. Noelia, we could never thank you enough for all your time, effort, energy, support and genuine willingness to help. Thank you from the bottom of our hearts! read more

When my Mom's cancer escalated suddenly, I found myself having to make arrangements immediately. I needed a place that had reasonable rates, or at least reasonable options, and would honor my wishes without trying to talk me into things I didn't need or want. I was not as bothered by the decor as the other reviewer - it looks rather old-fashioned and mid-western, but it didn't bother me because it felt kind of homey. And the staff was amazing. The pre-arrangement agent (can't remember her name) was so soothing and so considerate as to ask if the music selection they had playing was to my taste. She let me take as much time as I needed for each decision. She fully explained all my options. I felt very taken care of. After Mom passed I worked with Raquel, who was similarly soothing and considerate, and who helped me navigate all the ridiculous amounts of paperwork necessary to have my Mom cremated. When they needed my Dad's signature on some paperwork, they Fed Ex'd the documents to him and provided him with a return envelope pre-paid as well. They alerted me when they weren't getting the documents in a timely fashion from her physician, so I could assist them in making it happen. We got the minimum package for cremation, and splurged on a nice urn, and the whole thing was just over $2000. Which is an amazing price. They made navigating a horrible time a little easier, and that's a pretty wonderful thing. read more

We contacted Valley Funeral Home in Burbank to help with the planning of my Dad's cremation! We went in to do the preliminary paperwork so when my Dad passed they would be able to pick up his body at St Joseph's Hospital! He died the next day and all the hospital had to do was to call them! They arranged everything! When we went back to finalize everything, Raquel was not pushy by trying to talk us into things we did not want, but guided us, she was very compassionate! While we were there we found out the place we wanted to do the Celebration of His Life was already booked! Raquel asked if we would be interested in using their facilities? She showed us around and it was perfect! There was a large room for the tables and another small area for food and some smaller tables. She rented tables with linens for us! All we had to do was to show up and put things out on the day! We were the only family there, it was clean and spacious. When we arrived Raquel & her staff were very professional and accommodating! They had 3 TV's where we played the pictures of my Dad, we had several podiums to use, a table to use to display things of my Dads, Raquel arranged it and added a few special touches - it looked beautiful, my Dad would have been very pleased! We had 100 people and there was still plenty of room! She and her staffed did the cleaning up, it was so nice not to have to worry about anything! I felt very comfortable there and I would highly recommended them! They were wonderful! read more