The receptionist was incredibly rude when I showed her my insurance card. My dental insurance is part of my health plan, and she immediately informed me that they don't accept it. Despite this, she refused to read the information on the back of the card, which clearly stated that Dental is provided through United Concordia. I inquired if they accept United Concordia, and she confirmed this. However, she refused to call United Concordia to verify the coverage. Faced with this situation, I asked for the cash price, which I could afford. Given her rude behavior, I felt uncomfortable proceeding with a root canal at this establishment. I was in a lot of pain. I called my insurance and they verified they are in network. Then they reached out directly. They left them two messages. read more

Valley Endodontic Specialty Group - Says: Centene Dental Services supported by United Concordia: 1-833-605-6272! - Endodontists Near Me - Peoria, Arizona

I would not recommend this place customer service aka patient care is horrendous they are only about money. They will not exam you unless you pay upfront out of pocket expense and they do not disclose that to you over the phone when you schedule. No wonder why people have issues with things like this and people don't receive care to be turned away because I could afford an upfront payment of a butt load of money before they can even know what's wrong. read more

Soooo i've been waiting to see the endodontist for evaluation of three of my teeth. When i was brought back i was immediately hit with a $300 charge just for evaluation and some special xray. The assistant also had an estimate of what each tooth would cost IF the dentist thought he could hemp and the total came to over $9000. I almost started crying. Then she found out i have severe vertigo and can't have that chair brought back too far and she proceeds to inform me that the dentist wild see me if i can't go into that position. I'm already an anxious patient and that was the final straw. I said i'm outta here ! And just to remind you, the dentist never laid eyes on me.. not a peek, not even a hello. I'll never go back n there. read more

I took my mother who is 74 years old to this endodontic specialty group. I dropped off at 1:45 PM, her appt was at 2:00 PM. She took about 35 minuite to fill out paperwork. I walk in about 2:45 PM they still had not called her back. In anycase there is about 4 front desk receptionist. My mother speaks spanish but understands English. I ask in the English language why it has taken to so long to call back, one gal stated it was because she had just turned in the paperwork. They called her back and I was not going to go to the back with her, the receptionist asked my mother in spanish is your daughter coming in with you. I said no, if she needs a translator please do so. The same gal said oh no we don't do that. Then I go back, and they sit her down not even to put a bib on her and get her ready for the first-time consultation they want her to sign a separate paperwork stating she would have to pay $196.00 for a bone beam x-ray of a tooth before the Dr can see her. I stated to the gal in the back just take the regular PA x-ray she doesn't need a bone beam that insurance will not pay for, and the paper is consent that she will pay out of pocket for it. I said no, she will not have that done. Then the gal in the back office stated then the DR won't see her if she is not going to pay for and x-ray. After an hour and 15 mins of waiting they not only wasted time. And tried to scheme the elderly. The worst problem is I have 28 years in dental experience and a bone beam x-ray is not needed for an exam, it can be recommended. The staff is RUDE, and I am also reporting it to the department of insurance (DOI). She is covered through Medicare which is United Health Dental not Medicaid. Save yourself the unexpected schemes and charges and find a better quality endodontist. read more

Inconsiderate office staff who are not concerned about the patient well-being or experience. The patient is never right in their minds. Do not go here! read more

After my regular dentist could not get my molar numb after 5 injections to crown it, he referred me to Dr. Salazar at Valley Endodontic Specialty Group for a possible root canal. Needless to say, I was the most nervous I have ever been in a long time. Dr. Salazar was wonderful! So kind, compassionate and honest and promised me he would be able to get me numb. He was so gentle and was able to numb me perfectly! After removing old silver filling, he discovered tooth was completely cracked on all four sides and recommended I see oral surgeon for extraction and implant. Dr. Salazar is one in a million and I am so glad I found him! read more

Had a wonderful experience with Dr Amahd and his assistant, had to have a root canal and was one the most comfortable experiences I've had at a dental office, was my first one so not sure what to compare it too but was expecting pain and felt nothing of the sort, Dr Amahd is very soothing and explains in detail procedure and anything you may want to know. Much thanks valley endo ! read more

They won't even see new patients for 4 months! I'm sure they're good if you are an existing patient but most people need to see an endodontist URGENTLY! And this was a referral from my dentist as I have a root canal infection. You also go into an answering service and they do not call you back...so keep trying. read more

Dr. salazar was great and made the experience more comfortable and smooth . Did great work on my root canal and got rid of the tooth pain! All the front staff were nice and helpful. Would definitely recommend. read more

Nobody likes a root canal unless you are the marquis de Sade but having had about 5 in my life - from Beverly Hills to Santa Fe to a Phoenix idiot that yelled at me for being too nervous as I was using up the novaCaine too fast (not kidding - I mean who the hell is relaxed during a root canal) I found my perfect root canal oral surgeon doc - Dr Hussam Ahmed was the best most thorough knowledgeable and really nice specialist I have ever been to. It was a complicated procedure but it was totally fine and that's coming from a freaked out wimp who hates having any dental work. The office is immaculate staff is great. I hope I never have to see him again. This is for the N 83rd Ave office in Peoria. read more

I am writing this review for future patients and my family and friends. Please do not use Valley endodontics for any type of extractions or what not ... I met with the staff. Very unprofessional did not go over my treatment plan or the cost what was going to be covered by the insurance or what my part was going to be and then they do the work and they stick me with a large bill that I can't afford. No one told me what was gonna be my portion, this place is a fraud.. please go anywhere else but here ... I would rather go to Mexico if I had to to get my work done then go to this office. I am so disappointed in this office in the staff and how they treated me when I brought up the situation they made me feel so belittled .... Jennifer at the office was so rude .. so I don't recommend this office or anybody at this office so please stay away from them ... dr Salazar was short and snappy with me .... just a bad experience overall... read more

The staff was distant, they tried to numb up my tooth, then asked for payment before the performed the procedure, which depended on how in-depth the procedure was, and the Dr and assistant acted like I wasn't there while they discussed what they were buying for Christmas, after I just paid a lot of money for repeat X-rays and the procedure. I admit a have a typical fear of Dentists, expressed this to the staff, but still no one acted like I was more than a car being worked on, very disappointed compared to the referring dental office who was outstanding! Technically good Dr, no bedside manner and staff not friendly at all. read more

Let's be honest here... everyone LOVES dental procedures, right? Well, if you need an Endodontist or Oral Surgery, this is the place to go. Office staff is friendly and accommodating, technicians are knowledgeable, efficient and caring, and Dr. Cody was awesome! You know how they start out saying "you are going to feel the prick of a needle"? Never even felt that. Very painless root canal procedure - didn't even have the tingling from the anesthetic of the chin & jaw afterwards!!! Appointment at 3:15, procedure completed and on my way at 4:15, eating enchiladas at 5:15. No residual pain or discomfort at all, and required nothing for pain, since I had none. This is the place you want to go - my thanks to all of them!!! read more

Impeccable Care. Family atmosphere. Impressed. Relieved from extreme tooth pain. Saved; both crowns preserved, therefore, money unnecessarily unspent. A double crown root canal was the procedure not gone awry... in fact administered by the good Doctor Ahmed and caring Assistant Team (also, thank you Ms. JanMarie) with ease, calm, great precision and skill!! And now, saved, strong, pain free and gleaming white teeth make me a confident young lady !! Much Blessings Dr. Hussam Ahmed and Team ! read more

Thank you Peoria Valley Endodontics Group. Enjoyed an easy, pain-free root canal today with Dr. Heslington. It was complete in 90-minutes and probably a difficult tooth to work on being furthest back on the top. Professional and empathetic, friendly and super helpful. Front office staff if nice, didn't make me feel badly about having to put this off/budget, and scheduling was quick and easy. Hope not to have to be back but would return and absolutely recommend. Thank you! read more

I had seen another endodontist at a different office about a month ago for a root canal and they were unsuccessful due to limited access. I have TMJD and also a small mouth so it us very difficult to reach my back molars. My regular dentist convinced me to try having my root canal done at another office. Dr. Ahmed and his assistant are AHHH-MAZING!!! My nerves were through the roof and I was able to calm down and stay calm because Dr. Ahmed has a calming and confident energy about him. He also has a gentle touch. I truly enjoyed them singing to songs that played in the background, maybe that's what calmed my nerves ;) Overall, my root canal experience was pain free and better than what I was anticipating!! They showed me final Xrays and both did a beautiful job. THANK YOU SO MUCH Dr. Ahmed! read more

What an amazing group of staff! Very kind and thoughtful I was in so much pain and needed to be seen ASAP I was able to be seen the day called to book an appointment! The dr that helped me with my severe pain was Dr. Salazar, very through asked lots of questions Very kind man! Thank you! read more

I just left from getting a root canal done and Maria was very nice and made me feel comfortable getting work done in my mouth. She made sure I was okay the whole process. Cody was also nice and made sure that I felt nothing my whole procedure. I'm happy I finally got my tooth taken care of. Thanks again. read more

I was referred to Valley Endodontics & Oral Surgery in Peoria (14155 N 83rd Ave, Bldg 7, Suite 141) by my regular dentist after they noticed a possible infection during an x-ray they took. They said I needed to see a specialist and sent me to this location where I was treated by Dr. Cody Heslington, D.M.D. The staff explained everything to me and nothing was a surprise because they explained pricing and what my insurance would cover and what I would pay out of pocket. They answered all my questions and were very polite. Then once the numbers were figured out and I agreed to them, the procedure in my case a new root canal and a root canal repair on a separate tooth was started. This was also surprisingly a pain free easy experience completed by Dr. Heslington. After it was all done Heslington took the time to show me what he worked on using the x-ray images. (WAIT IT GETS BETTER) Before leaving I was supposed to be given a prescription for anti biotics but I walked out before they could give it to me, so Dr. Heslington contacted me from his work cell after I left but I missed his call. This is how I ended up with his cell number, which would later be a life saver. I returned his call and got the antiobiotics prescription taken care of and he was even kind enough to check on me later that evening to see how I was feeling. Made the experience so much more personable, I appreciated the follow up. I was fine the day of the procedure (Friday) and the day that followed, but by Sunday my mouth was in so much pain I could hardly take it. The ibuprofen wasn't doing anything to help the pain so I texted Dr. Heslington and he educated me on the inflammation after the procedure and the normalcy of the pain that follows with some patients, not all. Of course he provided way more detail than I am on this review. So I decided to stick it out for now and he was nice enough to let me know if it gets worse to let him know. Well it got worse by Monday I was at work and I could hardly concentrate, but Dr. Heslington was quick to get back to me when i reached out to him and got me the stronger pain medication I needed. I am now back to hardly any pain and recovering, if i need anything else i will call his office. It should be noted my pain experience is most likely because I had a pretty bad infection that I put off for such a long time before listening to my dentist and seeing a specialist. Overall this review is to thank Dr. Heslington for his professional work and care for his patients. I highly recommend Dr. Heslington and his office for dental work needed. read more