I have been taking my cleaning to Valley Cleaners for about 30+ years. Never had a problem before. I used to take quite a bit of cleaning in on a regular basis, but once I retired some years ago I probably only go in once a year or so to get my winter coats cleaned. I went in recently to have a king-size comforter cleaned. I have had this comforter for years, had it cleaned at Valley Cleaners probably twice before, it was still in excellent condition. When I picked it up this time after cleaning the material on the outside was cleaned beautifully but the interior filling was no longer soft and fluffy, it was now solid so the comforter was ruined. I told them I would not pay the $40 cleaning fee, they agreed. They said they felt very bad and wanted to know what they needed to do to make it up to me. I said I need a new comforter, they wouldn't do that, they offered free cleaning on my next order. You've got to be kidding. First of all I didn't have anything else that needed to be cleaned any time soon. I did not get angry at all, we just had a conversation. I finally I told them to just throw it out and left the store. I just had other, more important things on my mind that day.
I went back to the store today telling the same woman that I just wanted to know what had changed, why this time the comforter was ruined when they always did a good job before. I was not asking them to pay for the comforter, I just wanted to understand because now I was not sure I wanted to bring anything else there to be cleaned. She said they used another company to clean the comforter, I said I thought it might be something like that. But, after talking a little longer she then walked that back and said nothing has changed, they are the same company, and they used the same company they always have to clean my comforter, using the solvent/chemicals/whatever. I told her something changed, but she then just kept repeating that nothing has changed. Again, I just walked out of the store. I was not upset up to that point, but that really bothered me, and why I decided to write this review. Need to find a new cleaners after all these years. read more