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    Valley Auto Body & Frame

    4.3 (10 reviews)
    Closed Closed

    Services - Valley Auto Body & Frame

    Bumper repair

    Dent removal

    Auto frame testing

    3 More Services

    Auto steering and suspension repair

    Rear-end damage

    Mobile dent repair

    Valley Auto Body & Frame Photos

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    Review Highlights - Valley Auto Body & Frame

    I was really surprised when Gary called late that afternoon to tell me my car was ready.

    Mentioned in 3 reviews

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    Caliber Collision

    Caliber Collision

    (14 reviews)

    I highly recommend bringing you car here for any repairs. Whether it be from an accident or even to…read moreget your own service done. They are exceptional with customer service especially if you have Beverly as your CSR. Syed is a pleasure to work with. He is efficient, quick and thorough. Although sometimes their pricing can be high, if you want it done right and quickly with regular updates, it is worth it. This is the Algonquin location. I have been there twice due to accidents (not my fault on either)

    I had a very disappointing experience with Caliber Collision in Algonquin, and I would not…read morerecommend them based on how poorly my estimate request was handled. I scheduled an appointment for Friday, April 17, around lunchtime, to have two separate impact areas on my vehicle examined. When I made the appointment, I specifically explained that I needed two separate quotes: one quote for each impact area, plus a combined total if there would be any discount for doing both repairs together. I arrived on time and met with Nik Pigounakis, who inspected the car. To be fair, he was friendly, but he also seemed like he was in a major rush. He took photos and told me the quotes would be emailed to me. Then nothing. I waited all weekend and still had not received anything. On Monday near the end of the day, I emailed him to follow up. He said he had sent the quote Friday at the end of the day. I told him I had not received it and gave him an alternate email address. Moments later, I received the quote in both email accounts, which makes the original "I sent it Friday" explanation questionable at best. Even worse, the quote was wrong. It was a single combined quote, not the two separate quotes I had clearly requested when scheduling the appointment. I immediately pointed this out, and he said he would fix it and resend the corrected quotes. Twenty-four hours later, I still had nothing. I followed up again, this time expressing my frustration and asking why such a simple request was being handled so incompetently. I also told him I intended to write a review about the experience. At that point, he simply stopped responding. So after taking time out of my day, showing up on time, clearly explaining what I needed, following up multiple times, and giving them a chance to correct the issue, I was left with no usable estimate and no response. The lack of follow-through was bad enough. The ghosting after they failed to provide what was requested made it worse. Friendly service at the beginning does not mean much if the follow-through is this careless. Based on this experience, Caliber Collision in Algonquin came across as rushed, disorganized, and unprofessional. I will be taking my business elsewhere.

    Valley Auto Body & Frame - bodyshops - Updated May 2026

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