I am so sad that today I had my last cup of coffee from this "Christian" establishment. Even though I've always received the worst service, I've consistently supported them because of how good their coffee is however today was unacceptable. I experienced the most unfortunate, unprofessional interaction. Let me preface by saying I order online all the time and in the beginning , sometimes I'd arrive on time for my order (at the time my drink is promised) & it would never be ready, so I started going about 30-60 minutes AFTER (wild I know) the promised time because I know how busy they would get and STILL wanted to continue supporting a small business.. And even then, I can't say my order was ever ready for me upon arrival. I had brought this to their attention in the past and they still had the audacity to give me excuses, but what business allows for an order to go out 45-60 minutes AFTER ordering??? Anyway, that's not the issue today, when I got there to pick my order up along with some of my co workers, the employee claimed she "couldn't find" my order so I showed her a screenshot of my order confirmation (I do this anytime I order online just in case the app erases my order or something) and immediately she gave me attitude simply because it was a screenshot?which makes no sense. I don't see the issue in showing her a screenshot, anyway, she tried blaming me again by saying "sometimes people don't scroll down and complete the order and pay" as if I am incapable of ordering online. I'm telling you, this woman has always been rude I've never understood why, especially working at a Christian establishment... Another employee was helping my co worker at the register and the girl helping me was making caddy comments to her co worker about ME, SIMPLY BECAUSE I HAD SHOWN HER A SCREENSHOT OF MY ORDER CONFIRMATION. Again, I do not understand the issue with this. They came to the conclusion that they cleared my order out on their end. And Even when they were in the wrong, i didn't get any type of apology any sign of remorse, instead they were behind the counter pointing at me and my co workers talking about us while waiting for our drinks to be made!! My aunt went up to the counter asking why they were deliberately pointing at us and talking about us and the employee was trying to justify it!! I swear they made us feel so uncomfortable. And when my drink was finally ready, I showed the girl my receipt directly from their app since she was making the screenshot thing such a big deal. It was in this moment that she started being extremely unprofessional and claiming that I always arrive early to pick my orders up when in reality I stopped doing that along time ago after learning that they never make drinks as promised, like I stated before, I always gave them a cushion of time to make my drink!! I told them how incredibly unprofessional it was to run a business this way and that's when another customer in the drive thru overheard me and agreed with me! I'm sorry but when you have multiple customers telling you that this is an issue maybe you should start looking within yourself and making a change. The employee continued making excuses for their poor customer service and lack of time management & even began crying??? I don't understand why she started crying because she was the one who escalated the entire situation, don't be rude to customers and then not expect them to call you out on it. That's not how life works, you don't get to play victim when you're the aggressor. Another employee joined in and asked how they could rectify the situation (very rudely I might add, the entire staff needs training on customer service) and was pretty much trying to get me to leave when all I was trying to help them understand was that you cannot continue to treat customers this way...this entire situation sucks because i genuinely loved this place. But oh well, back to Dutch bros, Starbucks.. :( hopefully the owners see this and become aware of their rude behavior towards loyal customers... :( read more