I just renewed my lease after one year. I love living here and love my 3rd floor unit. It's very…read morepeaceful and tranquil. At times I miss being able to hang out by a nice size pool and on site gym though. I've accommodated these pleasures by going to nearby 24 hr fitness. Any issues I've had with repairs and maintenance are accommodated within 24 hours. I love that the community is small and we all look out for each other. It's a great place to live!

There are so many things to fix around here, air conditioners, creaking floors, no hot water, takes…read more15 mins to heat up...really? Mgmt is ok, not very friendly either. These apts are nice, but not worth the money we pay.

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

Toured with Kaneisha and she was professional, kind, and informational. The property has a warm…read morefeeling to it and so close to so many stores and schools! I'm so excited to begin my leasing process.

We lived in Promontory View for about 6 months. The complex is located in a very beautiful, quiet…read moreand peaceful place right on the top of a hill. Our view was absolutely stunning as our unit was facing mountains and Mill Creek Hollow with a picnic area and a small playground. Every night we could hear coyotes barking outside. Even though it was quiet, the location was super convenient and close to freeway 680, stores and restaurants. The area also seemed very safe. I would raise my kids there. Great school district. The complex was very well maintained. It had very nice and clean amenities and a playground that we could not really use because of covid. Our spacious unit had stainless steel appliances, and it looked and felt very new and modern. There was always enough parking space thanks to underground parking. Management was always friendly, supportive and attentive to our needs. I wish we could stay longer in that beautiful place but we had to relocate out of state. 5 stars for sure!

1 Star - Extremely Unsafe and Poorly Managed Community…read more I am writing this review as a deeply concerned parent and tenant. I live in this complex with my newborn baby recently released from the NICU and my 12-year-old child who has asthma, and our living conditions have become unbearable due to ongoing harassment and constant exposure to smoke and heavy sage burning from our neighbor. Despite months of complaints to the leasing office, corporate, and even the police, absolutely nothing has been done. The neighbor continues to burn sage so heavily that it burns our eyes and throat, and the smoke fills our apartment daily. They have also threatened me and my child, harassed my guests, and slam their doors so violently that pictures fall off our walls. I recently had a total knee replacement on November 17th, and instead of recovering in a safe environment, I am dealing with constant stress and unhealthy air conditions. We even contacted ECHO Housing, who advised the neighbors to stop, yet the behavior continues every single day with no action from management. Corporate refuses to return my calls, and the office has shown zero concern for our health or safety. This complex does not protect families, children with medical conditions, or tenants dealing with legitimate safety issues. The quality of living here has gone completely downhill. So many long-time tenants have already moved out, and it's clear the management's priority is filling units--not maintaining a safe community. If you care about your health, your children, or simply living in a respectful and well-managed property, look elsewhere. This has been the worst living experience I have ever had, and they have officially lost a responsible, long-term tenant.

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

When I wrote my first review, I mentioned that the rent was a little high but did not know how that…read moreit would become so unaffordable that after 4 years I was forced to move. I found a less expensive apartment and since I had another month on my lease and didn't want to miss getting the place, I let the management show my unit while I lived there. They did rent my apartment but charged me every cent until the new tenant moved in even I though Im pretty sure the turn around time was not immediate. They were down to one maintenance person. I had fallen hard on the property due to a missing hand rail my first day of packing and it made moving far more difficult and expensive than I had anticipated. In spite of my injury which should have gone to court for negligence, the manager was rude the day I left after paying my prorated rent until the new tenants move in date. He even mentioned that I had not had a rent increase as if they had done me a favor In the past. I had heard "it's not in my pay grade" too many times and him passing the buck whenever possible blaming the owners of the complex. I limped away with a bad taste in my mouth. I'm afraid some of the other neighbors will also leave now.

Just moved into the Alexan and it's been great. Building feels brand new and amenities are top…read morenotch. Have to give a shout to David from the management team who has been awesome. It's clear he really cares about delivering a great experience!

The Bridges team is wonderful! Sangeeta is always super helpful and kind and takes care of any…read moreneeds right away. She makes an effort to respond to all inquiries and makes sure to follow up with you about them. Rafael and Angel are an awesome maintenance team and do their best to assist with any major fixes as soon as they can. So appreciative of the staff here!

If you are looking for Peace, this is the place, the Reflection pond with ducks and fountains are…read moreso peaceful. Sangeeta was so helpful, and truly loves helping future residents to find their perfect apartment. She's truly is a gem that treats you like a person and not a number. Highly recommended

Just moved into an apartment here and I'm happy to call this place my first home Sopheap is…read moreamazing and I love the staff! The area is well maintained and staff does a great job keeping tenants informed about any construction/ changes being made such as parking repainting or fire drill testing. Alex responds well to maintenance requests. Paying rent has an online system that is very efficient/ flexible which I really appreciate coming from a place that ONLY took money orders. Neighbors are very considerate too. I didn't realize my puppy child barks when I'm not home so they were kind enough to inform me first so I could fix this disruptive issue. No complaints since :) If you are a dog lover, definitely consider this place as the community really watches out for your pup in case they get out. I found my neighbors corgi wandering around and quickly returned him home. There are lots of areas for your pup to play as well as relieve himself. They even provide doggy bags!

This property has went downhill. Broken cars everywhere, trash, stairwells and breezeways all…read moredirty. New residents who smoke on the property. I cannot walk anywhere without smelling cigarettes or weed. No fresh flowers around the monument signs. Very sad what this place has become.

Our agent Mike was the best in helping us move into our new apartment! He was very professional and…read moresuper nice when we asked questions and walked us through the whole process. Very satisfied with his customer service. In regards to the apartment, me and my bf moved into a 1 bed 1 bath on the third floor. Our parking space is under a cover to help with the beating sun and is next to our building. The apartment is very spacious and has a lot of storage throughout. Our bathroom has a big flat round tub, unlike the normal conventional tubs. The lighting in every room except the living room, without sunlight, is very good. Some cons I will point out: - the microwave and referigerator are cheap and old (microwave is VERY loud when used) - our sink is very old and has knobs and is very shallow (can barely fit four normal sized plates) - the bathroom and kitchen have "fake" wood flooring which is already peeling in our kitchen (why put that in the two most "wet" rooms?) - the air conditioning is different and located in the hallways and very loud when in use - the washer and dryer are VERY loud when using (i can barely hear the TV) - our oven is old and i had to google how to even use it(?) - the walls are thin, so if you try to take a nap in the living room, you will hear everyone and everything So overall, the apartment itself is very spacious and very clean. The appliances provided are old, but work. The walls are thin, but we only have a neighbor across the hall and only hear them when they come and go. I do plan on living here as long as possible!

I've lived here about 10 years over Memorial Day weekend my truck was towed and damaged tow costing…read moreme $645 damages being estimated no management or office people ever around The maintenance people are great but as far as office management no one around towing people who live here is not right hire security to stop the break ins will be moving asap

I would like to recognize the outstanding team here, whose professionalism and care truly enhance…read morethe living experience. The maintenance team, Manuel and Isaiah, are excellent. They are consistently responsive, courteous, and dedicated to addressing any concerns as efficiently as possible. Their respectful approach, strong work ethic, and commitment to quality service make a meaningful difference and do not go unnoticed. They are also very kind people. Lillya and Lisa in the office are equally exceptional. They are warm, professional, attentive, and genuinely committed to creating a welcoming environment for residents. Their communication is thoughtful, and they clearly take pride in providing a high level of service and support. The entire team demonstrates kindness, integrity, and professionalism, creating an atmosphere that feels well-managed and supportive. Their consistent effort and positive attitude truly set this community apart. Thank you to Manuel, Isaiah, Lillya, and Lisa for the care, professionalism, and dedication you bring every day -- it is sincerely appreciated. Sincerely, Victoria

BEWARE!!! Monthly…read morerent increased by nearly $500 in 3 years! That is an increment of nearly $5,500 - $6,000 per year! Additionally, the utility charge was a flat $95 until last year. This year, during lease renewal, they added a term called "a more fair and equitable method of calculating utility charge." Who would think that this means they are going to increase the utility charge by 120%? According to them, a "more fair and equitable method of calculating utility charge" means increasing it from $95 to $210. The apartment next to mine has been vacant for nearly a year. I have seen 4-5 different tenants in that apartment over the past 3 years. I hope you understand. So, I strongly recommend: BEWARE before you move in here. I'm paying the price for my laziness.

Living at the Windsor was really stellar! Krystal, Gabriella, John, the maintenance crew…read more.. everyone really went above and beyond to make my one year of living there overwhelmingly pleasant. Every maintenance request I filed was taken care of very promptly, any technical/rent payment issues or questions that I had asked the staff were all answered swiftly, and all ammenities were very professionally maintained, organized and welcoming. If I had to live in an apartment complex but could choose the city I'd place the complex in, I without a doubt would choose the Windsor and its exceptional staff - I cannot recommend them enough!

Best Management and Maintenance that I have ever experienced! They are super responsive to requests…read moreand issues. The residents are all pretty chill and laidback as well. I never hear noise after 10pm. It's a great experience.