My stay here at The Mason Flats at Township has been phenomenal for last three and half years…read more I have only received top notch services from renewing my lease with Jordan who is always warm and bubbly. Amanda who has always been nice and relatable with a smile. Rose who is beautiful inside and outside just like the property. Then there is Radford who is over maintenance, he is just like Chase from Pal Patrol always on the case with a followup within 12 to 48 hours. Living here has truly been stress-free. I believe in giving people their flowers while living

Everything was great for onboarding until they started using something called vero app which does…read moreimage recognition to detect face, id etc. for ID verification. After many tries it fails to work to the point it derailed entire move in process even though I was fully qualified. I felt it was very derogatory/irresponsible and unfair that their company STYL is using to deploy unproven/unreliable technology to disqualify applications which caused chain-reactive commotions on other related move tasks. They probably have no idea how much destruction it does in individuals life. My mistake is not knowing about it earlier.

I was fortunate enough to live at Park Sierra for 6+ years and was sad to leave. The apartments and…read moregrounds are well maintained and everyone, from the leasing agents to groundskeepers are kind and very respectful. Grant, one of the maintenance staff, always went above and beyond any expectations of the job needed and did so with a great attitude. I will always look back on my time at Park Sierra as some of the best years of my life!

I would like to recognize the entire Park Sierra office and maintenance team for the positive…read moreexperiences I continue to have with them. Every interaction has been professional, respectful, and welcoming, and it truly makes a difference as a resident. Their teamwork, kindness, and willingness to help do not go unnoticed. I especially want to recognize Jeremy for his outstanding hard work, dedication, and consistent effort. Maintenance requests and repairs can take time, but Jeremy always handles situations with professionalism and care. What stands out most is his communication. He makes the effort to keep us informed, explains delays thoroughly when they happen, and follows through on concerns instead of leaving people without answers. His strong work ethic, reliability, and attention to detail reflect how much he genuinely cares about doing his job well. Jeremy's commitment, along with the support of the entire Park Sierra team, creates a positive and reassuring environment for residents. Their efforts are truly appreciated and deserving of recognition.

Cassandra in office is thorough and great when it comes to returning a phone call as promised or…read moreresponding to a voicemail message Or when bringing a tenant concern to her attention She's always pleasant and friendly

Excited to be moving in soon and being a part of the IMT community! Toured the unit as a walk-in…read moreand got greeted by Jacqueline and Casandra. Both of them were super friendly and helpful in understanding the process. Jacqueline showed us the unit and gave us a walkthrough of the community. They didn't force me to sign up for anything and allowed us time to make our choice. They were very responsive via email and answered all of our questions. They allowed to view the place again too and made it feel like it's going to be a great place to start the next chapter. The only reason it's not 5 stars is because I haven't lived there yet :,) but it seems like this place would become a 5/5.

I paid a huge sum to transfer into a new unit because the first one was uncomfortable, and the…read moresecond has been absolutely uninhabitable, to the point where I'm now sleeping in my car every day. In the first unit, the floors were paper thin and my upstairs neighbor kept waking me up. There was almost no natural light because a tree blocked the view. I emailed about it for a month, before management said a transfer might be possible, but it would cost $3,100 plus $250 more per month, including $50 (additional) for parking and about $200 extra in rent. I used the last of my savings to transfer for the sake of my health. The new unit has 8 HVAC units directly above the bedroom - I wasn't made aware of this prior to my moving in, and I wasn't allowed to tour the new unit either. The vibrations are so strong they rattle the walls and ceiling, and not even AirPods Pro ANC block them. They go off anywhere from once an hour to constantly, and because there are 8 of them, they all make different, unpredictable noises. Some sound like slow deep bass that can be felt in the bones while others make rapid whirring noises like a washing machine. It is impossible to sleep - I have been sleeping in my car since I moved here. I paid a $3100 transfer fee and am now paying $2600 a month to sleep in my car. I've submitted numerous normal and emergency maintenance requests and contacted management repeatedly about this issue. I have documented many recordings of the noise, including timestamps and proof of volumes above habitable levels, and have provided them upon request. Maintenance agreed that the vibrations and noise are unusual, and the layout of having 8 HVACs on one unit was strange, and they've tried a couple different fixes - unfortunately, none of which have worked. The sleep deprivation has made me sick on multiple occasions, and I have been in the ER. Management is now asking me to pay a lease break fee to leave, despite the hazardous situation and clear health impact. I have explained that I cannot afford this and have tried to follow up repeatedly, but I have not received a response in over a week and cannot reach anyone by phone, through email, or in person. I think Simone and Xiena are genuinely friendly people who try their best to communicate with renters, but management as a whole is very difficult to reach. This experience has caused me so much anxiety and deteriorated my mental and physical health.

Parking is scary dodging other cars coming and going, dated apartments, filthy carpets all…read morethroughout and noisy. Office staff nice but never available. Will not return deposit, do not bother hiring cleaners when lease expires.

We love Pleasanton Glen! We have lived here for 13 years. The management is fantastic and they are…read moreso prompt on repairs. They are quick to upgrade/replace appliances rather than let you suffer through multiple repairs. The location is perfect for walking downtown to enjoy dinner out or concerts in the park, farmers market and all of the downtown activities. Property has 3 pools So it is never crowded even during the middle of the heatwaves. Very nice gym and hot tub. Lots of trees and wildlife. Not uncommon to find deer noshing on plants near the cars or wild turkeys coming up from the creek below. Very serene environment. We have a new Crocodile to discourage the wildlife sharing our pool haha he is not as ferocious as he looks but seems to be working well! Property is pet friendly with plenty of curbing stations stocked with doggie bags.

We never wanted to leave! We out-grew the place as our family grew. We were 7-8 year residents and…read morewe were treated like family from management! We were on Creekside and the neighbors were great, the community was great, and maintenance was ALWAYS on point. We were all on a name-basis relationship with management and maintenance because they were always so kind and always waved. We had children playing outside every day and to help slow down traffic, management installed speed bumps and always has noticed to make sure traffic slowed down. Seriously a wonderful experience, Ms. Karen Haze is an outstanding apartment manager! By the way, she lives there too so they really do upkeep the standards and keep it very clean! Our townhouse was a 2 bedroom 1.5 bath and when we first moved in, we had maintenance walk us around and show us all the important things in the townhouse. Any time we needed help they fixed the place within 2 business days. We never felt like we bothered management and they were always on the ball. The kitchen was fully upgraded, and when our washer and fridge went out, they replaced it right away. I'll never forget how fast they came on a Saturday to make sure our food didn't go rotten when they replaced the fridge it was incredible. The townhouse comes with washer/dryer, fridge, microwave, stove, AND dishwasher and they were all high brand appliances. This is the place to stay guys. And to think I accidently ran into these apartments 7-8 years ago looking for another apartment complex that was suppose to call us back. I am glad I did because my family got the best experience we could living in an apartment complex like Pleasanton Glen. Thank you guys for the great living experience!

I've lived at The Kensington for many years, and I just want to recognize our maintenance…read moretechnician, Vando. In his time here, he's made such a positive impression, always caring, professional, and quick to get things done right. He explains everything clearly and makes the whole process smooth and stress-free. Vando is truly an asset to the community! Vieda

Thanks to the maintenance team for helping me with this request. They were professional, and…read morehelping me resolve this ticket effectively

jaqpYh-nemqyv-1xon I've lived at Anton Hacienda for less…read morethan a year now, and I love my Apartment. It's been very quite. I love Michelle and her staff They always have very helpful! If you're looking for a new apartment, This is the place you're looking for!!

Have had a nightmare experience with this management. We lived in these apartments for over 7…read moreyears. I made the worst mistake trusting Michelle not only did she ruin our BMR contract causing us to get evicted with no where to go with 3 children. Over this time I went to all extents to try to get this resolved and blamed Michelle for our situation. Over this she became bitter with us, we had no choice but to leave. Then she sends us an enormous bill with charges that are beyond unnecessary. We have had friends who have moved out of these apartments and not seen the charges we had and they attest to the fact our place was not out of reasonable use over the course of 7 years. During this entire time I have been chasing their tail trying to figure things out and time over time again Michelle supposedly emails us back but we never receive it until we have to call the office then hear some false excuse every time then she sends an email. This has been nothing short of embarrassing for you guys. You single handedly destroy and distress people with no remorse. I will be taking this to the city and filing in court. It is so sad we have to deal with so much distress over this. This is a shame for you guys. Seriously such a shame.

My wife and I had a great experience w/ office manager Tetyana. Complete professional in all areas…read more Greeted us with a true smile, clear concise speech (add is a nice Ukraine accent). She let us know about current and upcoming specials, a detailed map of the property, and its many amenities. She gave us a map of the property and let us self tour apartments available. Complete profesional. I look forward to becoming a resident there.

Changing the entire carpet between moves of families and never to show a unit that just clearly…read moredied of 1000 roaches

I am very pleased with experience living at The Mason. Service has exceed expectations and Amanda,…read moreJordan, and Rosa have expertly addressed my questions and have ensured my transition into the community was seamless. Kudos to Team The Mason

at the beginning it's very clean, the longer you stay the building smell bad, the elevator is…read morestinky and dog shits every where.

Carlos is always so welcoming and keeps the gym and common area so clean! He makes sure that our…read moreexperience is here is great! Especially with keeping the elevators clean and making sure the water doesn't make for ppl to slip. I am so appreciative of Carlos as someone who uses the gym a lot he makes sure to keep an eye out for me when I am alone. I just appreciate all the hard work he does! Thanks Carlos for making my experience here such a positive one. I also have experienced Ronal and Luis who assisted me with my washer and dryer. They were the sweetest and made it so comfortable for me. They fixed the issue within seconds and made sure that we were okay with the job done. I appreciate these gentlemen and I hope they are the ones servicing us if anything else happens. Appreciate all the hard work you all are doing to make living here comfortable and clean.

If you're thinking about moving into Galloway Apartments in Pleasanton, please reconsider. The…read moreproperty is managed by Essex Property Trust, and my experience with them has been nothing short of awful. From the start (July 2023), I reported package theft on my floor. The office scheduled a meeting, but when I arrived, no one showed up. I called multiple times and never received a follow-up. That should have been my first warning that residents here are treated like rent payments--not people. The office staff is almost never available, and when you finally reach someone, they give inconsistent and contradictory information. There's absolutely no accountability or coordination within their team. I stayed two years simply because moving is a headache, but the real nightmare came at move-out. Essex attempted to keep part of my security deposit with bogus cleaning charges, even though I had photos showing the unit was spotless. After a lengthy dispute and providing proof, I eventually recovered most of it--but it made me realize how many tenants probably lose money because they don't have time to fight back. A quick search online will show this is a recurring issue across Essex properties. The maintenance team was the only positive part of my experience--they were quick and polite--but most don't stay long because they're severely underpaid for the Bay Area. To make things worse, fire alarms go off at least once a month, sometimes prompting unnecessary visits from the fire department. Recently, I had a package delivered to the property after moving out and reached out for help. I sent two emails, spoke with a representative on 9/30 who promised to follow up, and emailed again on 10/04--still no response. The community relations manager, Tina, will likely respond here (to save face) with the same generic message claiming they've tried to contact me . That's simply not true. I've dealt with her before regarding my deposit dispute, and the communication was just as dismissive and unprofessional then as it is now. At the very least, a management company should respond to residents and former tenants with basic courtesy and respect. Unfortunately, Essex Property Trust and Galloway Apartments consistently fail to do even that. If you're looking for a place with responsive management, honesty, and peace of mind, this isn't it. Save yourself the stress and stay far away from Galloway Apartments and Essex Property Trust.