I recommend Highlands Point Apartments and can not say enough about the Assistant Manager, Patricia! She is AMAZING and always goes above and beyond to make sure tenant's needs are taken care of timely and efficiently! Management and the office staff are always pleasant and helpful. Maintenance crew is exceptional too! read more

I recently moved into this apartment complex and have been extremely disappointed with how management (TRACEY/TARA) handles noise complaints. Since moving in, I've had to complain multiple times about the dog in the unit below me that barks constantly, during the day and throughout the night. The dog is often left in a crate or kept in the garage, and the nonstop barking makes it very difficult to rest, focus, or enjoy my apartment. Despite repeated complaints, management has taken no meaningful action to resolve the issue. Instead of addressing the problem, I was asked to explain why the barking is disruptive, which felt dismissive and unreasonable. Excessive barking at all hours should not require justification. I expected a basic level of responsiveness and enforcement of noise policies, but that has not been my experience. If you value peace, quiet, and management that actually follows through, I would think carefully before moving here. read more

I've only lived here for about eight months and my complaints are solely about the maintenance personnels behavior. Several times in the past, I've witnessed them fraternizing, unable to complete basic task, and very unprofessional. Over the past weekend on Saturday afternoon, while inside my apartment I heard some commotion outside. When I looked out of my window, I saw the maintenance supervisor along with his family and/or friends hollering and screaming at some female in the pool area. All I know is they were very aggressive towards the woman who looked like she was just hanging with her kids at the pool. These type of actions are unacceptable from anybody, but especially the company's maintenance tech. read more

management is very lax. Vanda in the parking area. There are no security cameras and they are not concerned when notified of repeated problems and property damage. read more

Terrible Manager Tracy she doesn't communicate with the people that live there. She will refuse to help you. Plus they will tow your car even if you have tag and office know you have a permit she doesn't communicate with the with the Security Service at all. Very disappointed about this place now. read more

Rat infestation. Our room had a big rat infestation and we called them multiple times but they didn't find a solution. Moved out AS SOON AS WE COULD. Nasty read more

I have been over paying for a year now and they won't refund my 3,000 dollar balance. Seems a little shady. One time I underpaid rent by $1.09 and the next day I had a notice threatening a $75 fine and possible eviction if not paid immediately. But it's against policy to issue reimbursement checks. read more

Wonderful Experience Every Year! I've been renting in this complex for 4 years now, and from the very first day I started my application, the process has been smooth and wonderful. Every manager I've met has been fantastic, and the entire team is just as great. Tracie, the current manager, is especially amazing! Every interaction I've had with the staff has been a lovely experience, especially with Tracie, Scott, and Jennifer. I totally recommend this complex to anyone looking for a great place to live! read more

I'm really disappointed in this place. I've lived her for a few years because moving seems like a pain, honestly. I've gotten my car towed a few times from this place and I've had a few friends who were visiting get towed too. I had gotten my window replaced and didn't grab my parking sticker so I parked as I normally would because there's only 10 guests spots for a few hindered tenants and there's no street parking. This past weekend it was towed. I didn't get any warning stickers or anything prior. And It cost $535 to get my car back and a 25 min drive to Livermore. My car is out there every single day and one stupid mistake will cost you a few hundred bucks. It's ridiculous and I'd never suggest someone to move here. Aside from horrible parking, the walls are thin so we hear our neighbors arguing most mornings when we wake up. We'll be leaving this place soon. read more

First off moving into these apartments was the best thing I could of done. The facility is clean and our new apartment is so nice. Jennifer made the process of applying and moving in a breeze. She did such a good job of keeping the process moving and having everything ready for us to move in. Scott was a big help in the process as well. Once we moved in I called for some help with somthing and Tracy the apartment manager was so nice and helped me with what I needed so fast. read more

I was stressed about the process of having to move out being at my location for 6 years. Things aren't the same as they were and with rent soaring in the Bay Area, I was nonetheless discouraged. I stumbled upon Highlands Point via Craigslist and couldn't believe the price and location. I eagerly responded to the add and received an immediate response from Patricia. I scheduled a tour and fell in love. Patricia made the process super easy and seamless! She was so responsive and attentive that my dread of having to find a place, apply, and move, was made that much easier thanks to her. The neighborhood and property go above and beyond my expectations. Patricia thank you so much for all that you do. Love my new home! read more

I found out about this complex on Craigslist. They engage in housing discrimination. They did not allow me to apply despite being a below market rate housing community subsidized by the federal government. St Anton's coached their leasing agents to not put section 8 tenants in regular housing. If you complain, they will just deny that they do what they do. I complained about them to state regulators and the leasing company and St Anton's Capital, the developer/leading agent parent company denied that they discriminate against voucher holders. It's pretty sad and I'd rather not waste my time with engaging in a lying, discriminatory company such as Highlands Point. They at least got rid of discriminatory language on their constantly running Craigslist . I wish I didn't waste all the time I did on them but how was I suppose to know? read more

Management will make up money charges and not be friendly after you sign lease. Manager Tracy is the worst at lying. Way Expensive for the distance from freeway and real shopping, no litter pick up or doggie bag stations refills.. with nasty results. Go elsewhere for your money. Zero stars read more

Management does nothing about the loud banging at all hours of the night. This place is a nightmare! People play basketball in the units, steal packages and smoke in the halls. No parking for guests . No assigned parking so if you get home late you may need to park in a different neighborhood and walk home and no help from the office. This will be a short stay! read more

I have been living here almost for 8 years, and my experience has been very disappointing. Management has never cared about the residents living here, much less show respect. There have been several managers over the years, but it became seriously worse with this present manager Tracy. Her attitude simply dictates that she has no regard for the community, and it trickles down to the staff treating people-again, mainly immigrants-differently. If you're thinking of moving in, don't. The management issues and hostile environment will surely make you regret that decision. Trust me, you won't want anything to do with this place. read more

Let me just say wow. I have never been more dissatisfied in my life. Who ever decides to live here will most definitely regret it. There has been like 3 different managers since ive been here and all of them were bad, but none of them were like Tracey. She is the absolute definition of the real life grinch. Since she is the manager she makes all her employees around her act different, especially towards immigrants. PLEASE FIRE HER. AND DONT LIVE HERE, trust me you WILL regret it read more

I have lived here for almost 8 years before i had to move because of the management. It is the worst they always discriminate and act rude towards customers. The new manager Tracy is garbage. ever since she became the manager she acted like she has no time for us and thought she was better than every one else. DO NOT LIVE HERE read more

Moved into Highlands Point Apartments today. With all the mixed reviews I have read, I was a little nervous. The leasing staff has been wonderful from beginning to end, answering our questions and making sure that our concerns are addressed. Thank you Tracy, Jennifer, and most especially to Scott, for going above and beyond ! We look forward to building beautiful memories at our new home. read more

We just moved here 3 months ago, I was waiting for 9 months till I got 3 bedrooms apartment that wasn't easy everyday running for paper works, but it works perfectly. Patricia Stinson was the one who helped me with every single paper and I really appreciate her hard work with me she is the best. Thank you! K Sharifi read more

Highlands Point Apartments - Apartments Near Me - San Ramon, California

WORST place I've ever lived. I just downloaded yelp specially to leave this review they have towed my hard working mom multiple times, one of these times she had a barely expired parking sticker which MANAGEMENT is RESPONSIBLE FOR renewing themselves. She was still forced to pay for it. Management is also disgustingly rude and shady, same with maintenance crew. They came in without knocking and made rude comments about a "mess". Management is so stuck up, biased and discriminatory. The parking is horrid there's a total of about ten or less guest parkings and no assigned park to each building so if parking is taken up have fun either walking across the entire complex OR walking up the hill from the the neighborhood down the street. They continue to harass my household for no reason, it's obvious they target specific residents they don't like and favor the others. Rent is outrageously expensive for such a hell hole. Do not move here and support the pigs that run this place. read more

It is extremely rare for me to give a single star, but let me get into details here. Please Anton Cap, train the office staff to have some work ethics. They are not the ones paying monthly rent here. Firstly, the management here is terrible.They are extremely rude and careless toward the residents. If a resident has an issue, the office staff are extremely rude about solving the issue, specifically Yesenia Mendez and Patricia. Both, Yesenia Mendez and Patricia lack work ethics. They do not have any customer service skills, or management skills. A friend of mine wanted to look at some units, however Yesenia did not even put the effort in showing the unit. I have gone to the office multiple times, but was treated badly. They talk to you rude, as an if they own the property. The maintenance people are her relatives, she hired her husband and cousin. This place is ran by the managements family literally, and they have no clue how to properly do maintenance. They half-ass almost everything and leave, as I have to complete their horrible job. I will be reaching out to Anton Cap and will make sure they get a new management here, this place is a night mare. read more

I recently moved in and the apartment was clean and in immaculate condition and smelled good. Thank God I was so grateful. I had a real bad experience at the previous apartments that I lived at in Dublin the apartment there smelled like funk it was disgusting it was even stuck in the walls and looked like a dirty motel from a horror movie. I do agree with the other reviewers it's hard to find a parking spot at night. Patricia Stinson helped me throughout the whole move-in process she was always very friendly and provided great customer service to me and my husband. The whole office staff were always nice when we came into the office they always asked if we wanted coffee or water very accommodating. read more

I just moved in and loving it. I'm enjoying my beautiful view from my bedroom and patio it's very relaxing. I received great customer service from everyone at the office Yesenia, Patricia, Scott and Tracy . I was calling almost everyday since April to see if there was a Belmeade floorplan available. Finally one came available for June move in just in time for school. I'm so happy and loving it. My sister has been living here for years she's had a good experience here she recommended this place to me. Now we are neighbors and our kids can go to school together. San Ramon has the best schools that's one of the reasons why I moved here I want my son to start Kindergarten at a good school and live in a safe community. read more

I just signed my third year Leasing rental contract. Highland Pointe Apartments it's such an amazing place to live. My family and I have always felt safe here and never came across any issues. The office staff and the maintenance is the best you can come by. If there's ever any issues with your apartment they're there to fix it ASAP. If you ever have any questions the office always answers my phone call. Special thank you to Patricia and Scott and staff. Looking forward to being here in the future. read more

This complex should be a last resort, please be warned. We have lived here for two years. Cons: Parking is a nightmare and they tow very frequently. Management is not friendly, no community feel whatsoever. Rent is far too high. Pros: Maintenance crew is very nice and helpful Please look elsewhere to rent, this complex has caused us so many more headaches than listed here. You deserve better. read more

My review is for the superior customer service and professionalism that I experienced while working with the Assistant Community Manager Patricia Stinson. Patricia was great from the beginning to the end of my transaction. She was available when I had questions or needed any assistance. I'm moving in my apartment soon, I would highly recommend Patricia and her team including Scott who was always a pleasure whether on the phone or in person. I'm very happy to call Highlands Point Apartments my new home! read more

I have lived here for a few years now. When I first moved in I was impressed how will they maintained the complex and that is what drew me in. They used to power wash the stairways, hallways, and outside the buildings. I don't know the last time they did that, it's been over 2 years for sure. Like every other comment here parking is a joke, if you pay extra for a garage you are fine and have a space. Make sure you don't have a social life because you wont find parking for sure. I think the community needs to sign a petition and complain. We pay rent and we don't get a parking spot unless we are home early! Staff used to be on top of everything and now they keep changing staff and you can't even get in a work order without calling them over and over. I used to have nothing but good things to say but they have lost there touch and I can't wait to move out. Advice for anyone looking, try to find something else unless you are out of options. read more

Pool, bbq area closed on weekends. They frequently forget to unlock, office closed, maintenance calls go to office, and security won't assist. Open 12 to 8 weekdays. read more

I was there today to see a few different floor plans, but the lady working there was not very friendly. She was annoyed we came and told me she could only show us one apartment. She said the others were not available, but the website showed availability. When I told her that she just stayed quiet. Seemed like she didn't want to do the work. It was a turn off and I decided not to rent there. Additionally the apartment didn't have much natural light and space was tight. read more

I remember I came here looking for an apartment two years ago and based on the reviews I'm glad I did not rent here. I had feeling this place was not going cool. When I first came to the rental office there was a lady who was extremely rude and unprofessional, something I rarely encounter in San Ramon. The first thing she said to me was "You know this an income restricted" as if there are many persons who make over $80k that would rent here instead of buying? Just didn't make since to me. Then I asked if they had any 3 bedrooms available? She said No, even though on Craigslist they were advertising 3 bedroom available. And did not elaborate any further, like when would one become available or why is they advertising availability when in fact you don't. Kinda got the feeling she didn't want to rent to me. "A wise person once said to me never beg a person to take your money, keep it moving." And that's what I did looked else where and found a 4 bedroom townhome for a few $100s more and been here for two years! My landlord loves me because I never missed a payment. Always go with your intuition if the vibe is off. read more

I was so excited to move here for years. Finally moved here only stayed for a year. Left in April. Right before I moved out the rent went was going up 50 more dollars, The rent is already high. They should let you know prior to moving in the rent will increase every year. Also, when i moved out i made sure the apartment was clear of everything i have a video and pictures. I was only there for a year, and I was hardly home. They charged me 350 for a carpet clean. Unbelievable for that small apartment. They sent my final move out letter to the wrong address. Now instead of them giving me at least half or a percentage of my deposit back I owe them. One thing for sure you need to hire a cleaning service to clean your apartment when you move out, because they are going to upcharge you for every little spot they see. I'm a clean person and I was really the only one there. Just ridiculous! A friendly reminder of the downside of renting its best to own. Then when i emailed them and asked them questions about the final move out they ignored me. No email reply back. Very unprofessional. read more

I moved to Highlands Point 1 month ago and I'm very grateful their office staff's help specially Patricia. She has been super professional throughout the application & move in process. I'm enjoying my spacious 1 bedroom apartment which has the luxuries of a dishwasher & washer/dryer. I appreciate the whole experience so much that I've already referred a friend and he has recently moved in. Highly highly recommend them! read more

So long story short I apply to Highlands point Apartments I received a call back saying that they had 2 bedroom 2 bathroom available for move in. Whom ever I was speaking to told me they had 2bedroom 2bathroom available as well, she started asking about my income and how many people are gonna be living in the apartment I told her just 2 people I also told her I have housing assistance/ Section 8 she Immediately asked can she put me on hold which was like a second then got back on the phone and said that they do accept housing assistance/section 8 but they don't any available units for me now I wasn't gone write a view but I found that quite funny how they have units available before I even mentioned the housing assistance/section 8 ..she was very unprofessional and rude!! read more

Not only is the parking horrendous. It is noisey kids running every where at all hours. Staff is unfriendly and unproffesional. I rented a garage to park 2 cars however have since been told I can't use the "tandem" spot but my garage rent can not be reduced. Oh yea and they make inspections to make sure you aren't storing anything in your garage. They focus so much on offering resources to the low income residents that the rest of us can't gain access to any of the amenities, pool gym etc. and yes the tow truck circles the parking lot a couple times a night or waits noisily Idling for the poor sucker who parks in the wrong spot. This has been a horrible place to live can not wait until lease is up!!!! I do love the apartment however very cheaply built... Will be run down in a few years. read more

Guest Parking here is horrible! I could never find a parking spot when visiting family in my 20-30 visits. Just horrible planning by management. Everyone I have talked to says the same thing about the parking. Unfortunately, there's also no street parking available so good luck finding a parking spot. read more

As you can see, I do not yelp very much but, Patricia Stinson is AMAZING and I just had to give her a shout out. I just moved in about two weeks ago and I absolutely LOVE THIS PLACE. I'm so thankful that I found such a great apartment in a wonderful location and I can call it my home. Patricia went above & beyond to make the move in process for me, as quick and easy as possible. She answered all of my questions and she is very, helpful. The apartments are on top of a hill with amazing views. Overall, a very quite, friendly, respectful, community. Highly Recommend this Place!!!!!! read more

This place looks wonderful from afar - GREAT location, beautiful views/pool area, and fairly nice interiors... however that is the only "good" about this place. THE WALLS ARE PAPER THIN - you can hear the maintenance crew in the mornings causing a roar outside, making noises, chatting, etc. The neighbors are loud, with children who run up and down the outside hallway causing a HORRIBLE shake to the whole unit. You can hear every car audio through the walls. Forget sleeping in on your days off. The garbage trucks will sound like they are driving over your head. THE PARKING SITUATION IS HORRENDOUS!!!!!!!!!!!! I cannot emphasize this enough. It is impossible to find a parking spot after 8pm. So forget about running errands or attempting to find parking if you work evening shift such as myself. I work very long hours at the hospital and having to park at a neighboring apartment complex and walk in the middle of the night IN THE RAIN is just ridiculous. There are easily 3-5 cars per apartment and they also take up the guest parking so don't even think about having people over. Mind you, those guest spots are CONTINUOUSLY filled by the same cars. Aka residents. Neighboring streets began ticketing cars from Highlands Points because our residents have been parking there since there isn't enough room in the neighborhood. What are we supposed to do? Park in another city and uber home? The neighbors are slobs. The trash is ALWAYS overflowing, there's trash in the hallways, the neighbors won't even put the trash IN the trash cans half the time. Disgusting and embarrassing. They don't watch their children who are always running across the roads. Nor do the neighbors slow down/follow traffic rules when there are people crossing the streets, attempting to park, etc. Paying a premium price for such a poor excuse for an apartment community. read more

These were the first apartments I looked at when starting my on-site visits ~ mainly because of how friendly and informative Patricia was when speaking to her on the phone about the property's details. It's a real benefit to have on-site management since any issues that may arise are often able to be dealt with much sooner than later. While I was in the office reviewing maps and paperwork, I noticed that when current tenants came in to talk to Patricia with inquiries, she was genuinely happy to help ~ and even knew them by name. A person would feel very much at home here and could choose to live quietly, be an active part in the residential community within, or a little bit of both! With regards to the staff on premise, it was so refreshing to find that the human touch still exists here..... ( thanks again, Patricia :) read more

Hello, My family and I move from the city to Highland Point back in 2018 and we love it here. Patricia is awesome! From day one she was very helpful with our pre move in and still helpful till this day. She always make sure when she sees someone from my family to say hi. I love how every time I call her she's always willing to assist when needed. I totally recommend these apartments to anyone that is looking to live in a beautiful area and great staff/people. LaTonya S. read more

I used to rent an apartment. Always having issues with management and especially with Patricia Stinson. They didn't walk thru. After I turn in my apartment. Stacy horrible costumer service. They threaten too much. They like yo stress out people a lot they think they got too much power. Came to find out. They had my passport in the safe yessenia manager told me to come anytime to pickup I did yesterday. Patricia had a bad attitude I had to call the police made an SR. Report she didn't want to give me my passport that I had accidentally left inside a counter. She's is denied to provide me with pics. Of my apartment kicking me out. The office and Denied me my paperwork. Never explained to me what was the cost experience and once she heard I was making a police report against her she gave me my passport and kick me out without helping terrible If we all get together on our bad experiences maybe we can make a change. Never again I'm glad I was able to moved out. Owner shall need to know about this and most. Of the problem they need to change. For better. Customer service. Employees. Patricia the worst. After she's making drama and threatening. Me. She called the cops against me making shit up. Crazy. Old lady. Arrogant. And very disrespectful. She needs to be removed including Stacy too. read more