I went to the vintage clothing pop up today and after the event my group and I wandered into Veil Ranch Headquarters antique shop where miscellaneous items are sold. The prices were extremely reasonably but a lot of the stickers were faded. I found a little green faery doll in a cabinet and after inspecting it could not locate the price.
My group and I brought it to the man named Bill that was guarding the door and greeting guests to ask the price since the actual cashier line was too long. Bill said "Oh the little green Santa that was sitting in the sale section! The price here says 12 dollars (proceeded to point out the label) but you could probably offer something lower!" Thrilled I waited in line and when I got to the counter I asked Cheryl Cady "The price is 12 dollars but since it's on sale would you take 11?" Cheryl then started screeching it's not 12 it's 35! She kept pointing at the price label and apparently the other gibberish that was barely legible said "35".
I informed her the man named Bill said it was 12 and that it was on sale. She then moved some of the vases that were covering the sale paper and revealed it was "Sale Roseville Pottery" VERY MISLEADING.
But regardless I informed her I would then just buy it at 12. Again she screeched at me and said "Someone call Darryl."
I was forced to wait for Darryl Farmbach to arrive 15 minutes later. He let me know he was the manager and that the price was 35 and that Bill was a volunteer so he doesn't know what he's saying.
Now I'm a manager at a retail store myself and even if my untrained interns or heavly trained sales associates misinform a guest, I will honor the price since that's what they told the guest.
Bill was all but yelling at me "To get out and that it's 35 take it or leave it!" I said fine forget it but I'd like your names and to take a picture for a some Yelp, Google and Facebook reviews. The best part was while I was being chased out he started pulling out his phone to take a picture of me! Standard retail policy prohibits employees from taking pictures of customers.
TLDR Darryl Farmbach and Cheryl Cady are terrible at customer service and handling situations. You should never yell at a guest and honor the price an associate told them. read more